The technician who came to swop my seat base to the coccyx cut out base (as it had been omitted on the order form), was excellent & made sure the chair was set up exactly how I needed it to support... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The screen arms are excellent - very sturdy and stable. The compact keyboard and vertical mouse made a significant difference from the first use. My carpal tunnel symptoms eased during the day, a... See more
Company replied
Had problems with making the payment needed as post code wasn’t recognised on thier system. Both emails & telephone calls were dealt with in a timely fashion. Quick delivery, well packaged & a good qu... See more
Company replied
I've had a great experience with Back Care Solutions so far. Derek who came out to assess my physical mobility issues and my requirements was great. Really friendly, courteous and respectful. He expla... See more
Company replied
Company details
- #3 of 24 best companies in Office equipment supplier
- #8 of 70 best companies in Mobility equipment supplier
About Back Care Solutions
Written by the company
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TRAINING & ASSESSMENTS
We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.
Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.
We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.
Contact info
The Old Bakery, Club Street, PR5 6FN, Bamber Bridge, United Kingdom
- 01772 330 333
- office@backcs.co.uk
- www.backcs.co.uk
Customer Service Amazing
I cannot fault their customer service. I needed some advice, which was given very quickly and was very helpful. I did not feel that they were trying to sell to me, but rather giving recommendations which could assist.
From ordering to delivery the service was amazing
8 September 2025
Unprompted review
Reply from Back Care Solutions
We truly appreciate your 5-star review and are thrilled to hear that our customer-focused approach and speedy service made a great impression!
Kind regards,
The BCS Team
Whole team helpful from beginning to end
The chair was purchased through Access to Work. The team were helpful in delivering the chair when convenient for me. Furthermore, they were so helpful when the Assessor and DWP couldn't get the order correct, Back Care Solutions took the time to resolve the problem. When Derek (I think his name was) delivered and fitted the arms, he was lovely and nothing was too much trouble. The whole team were amazing from beginning to end.
When I replace my personal home chair, I'll be using this company.
9 September 2025
Unprompted review
Reply from Back Care Solutions
Hi Anna,
We’re so grateful for your 5-star review and thrilled to hear that our team, including Derek, could support you every step of the way!
Kind regards,
The BCS Team
Positive experience
Your technician was very efficient and professional, explaining the workings of the desk and chair in detail.
5 September 2025
Reply from Back Care Solutions
Hi Lisa,
We really appreciate your 5-star review and are glad to hear our technician provided efficient, professional service with clear explanations.
Kind regards,
The BCS Team
Great service
Had great service from Back Care Solutions with a standing desk ordered through my employer. I felt very comfortable with the person in my home and my desk has worked great for me. Its allowed me to get back to work with less pain.
3 September 2025
Unprompted review
Reply from Back Care Solutions
Hi Jo,
We’re thrilled to receive your 5-star review and so glad our service and standing desk have helped you return to work with less pain!
Kind regards,
The BCS Team
Keith was extremely helpful.
31 July 2025
Reply from Back Care Solutions
Hi Toni,
We truly appreciate your 5-star review and are thrilled to hear that Keith was extremely helpful!
Kind regards,
The BCS Team
I found the company to be efficient
I found the company to be efficient, helpful and friendly.
21 August 2025
Reply from Back Care Solutions
Thank you for your lovely feedback. We're really pleased to hear you found our service efficient, helpful, and friendly. It’s always great to know we’re meeting expectations we truly appreciate your support.
Kind Regards
BCS Team
Responded to my quote enquiry really…
Responded to my quote enquiry really fast, once the pro-forma was paid the delivery was really quick and was as ordered. Thank you.
21 August 2025
Reply from Back Care Solutions
Thank you for your feedback. We're glad to hear your quote was handled promptly and that delivery was quick and exactly as expected. We really appreciate your kind words and look forward to assisting you again in the future. Thank you.
Kind Regards
BCS Team
I've had a great experience with Back…
I've had a great experience with Back Care Solutions so far. Derek who came out to assess my physical mobility issues and my requirements was great. Really friendly, courteous and respectful. He explained everything and gave me practical suggestions to help me. And Zaayna on the telephone was also very helpful. So, so far, so good! I'll add another review once my new furniture has been delivered and set up.
14 August 2025
Unprompted review
Reply from Back Care Solutions
Thank you so much for taking the time to share your experience. We’re delighted to hear that Derek made such a positive impression, we pride ourselves on friendly, respectful, and knowledgeable service. We’ll also pass along your kind words to Zaayna, who will be so pleased to hear she was able to help.
Kind Regards
BCS Team
appropriate size chair finally arrived
appropriate size chair arrived
the seat was deeper and well cushion
the lumber support is good
the head rest is not secure and keep slipping down, but overall happy with this chair. Service from desk and delivery was outstanding
1 August 2025
Reply from Back Care Solutions
Hiya Sharon,
We’re really pleased to hear that you’re happy with your chair overall — that’s great to know!
Regarding the headrest, I’ve just sent you an email with more details in case you'd like to discuss it further.
I'm very sorry to hear you experienced issues with your previous chairs. I’ve checked our system and couldn’t find any other orders under your name, so it looks like those may have been placed through a different company. Additionally, as the measurements aren’t handled by us directly, it might be worth looking into those concerns internally.
Please don’t hesitate to get in touch if there’s anything else we can help with.
Best regards,
BCS Team
Great Company, Great Chair
The technician who came to discuss my requirements and measure me for the chair was really thorough, and considered some things that I hadn't thought about. He also made some really good suggestions. The turn around for delivery was really quick, and the demonstration of the various features and how to adjust the chair was really thorough. The chair is so comfortable and a definite upgrade!
7 August 2025
Reply from Back Care Solutions
Thank you so much for your kind words, we are really please to hear that our technician provided a through and thoughtful service. Most importantly, we're thrilled that you're finding the chair comfortable and a real upgrade.
Kind Regards
BCS Team
Excellent service
Back Care Solutions made the order process simple and quick. They communicated very well right from questions asked through to delivery.
The delivery driver also lovely which was a bonus!
Chair delivered pre-built which was what I asked for, great!
18 August 2025
Reply from Back Care Solutions
Hi Kate,
We’re delighted to receive your 5-star review and are glad the smooth ordering process, clear communication, and pre-built delivery met your expectations!
Kind regards,
The BCS Team
I received great service when my chair…
I received great service when my chair was delivered, the person installing was very informative and took time to show me how to adjust it to get the best use for my needs. It was much appreciated.
15 August 2025
Reply from Back Care Solutions
Hi,
We’re thrilled to receive your 5-star review and appreciate your kind words about our delivery team’s informative and attentive service!
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Katelyn,
We’re grateful for your 5-star review and glad our team could be helpful and friendly!
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Laura,
We truly appreciate your 5-star review and are thrilled to hear you enjoyed our great service and friendly staff!
Kind regards,
The BCS Team
Firm arrived at designated time
Firm arrived at designated time, and took a short time to rectify the chair by changing the part.
12 August 2025
Unprompted review
Reply from Back Care Solutions
Hi Hefina,
We appreciate your 5-star review and are pleased everything was resolved quickly and on time.
Kind regards,
The BCS Team
Steven was great and very patient and…
Steven was great and very patient and vey patient. He listened to me and digested what I had to say.
i felt that he know what he was doing
13 August 2025
Reply from Back Care Solutions
Hi Debs,
We appreciate your 5-star review and are glad to hear that Steven’s patience and expertise made a positive impression.
Kind regards,
The BCS Team
Well informed throughout the process
Well informed throughout the process
Prompt response when I had a query
12 August 2025
Reply from Back Care Solutions
Hi,
We appreciate your 5-star review and are happy to hear you felt well informed and received prompt support throughout the process.
Kind regards,
The BCS Team
Happy customer
Responsive company and all went smoothly with the installation of my desk
12 August 2025
Reply from Back Care Solutions
Hi there,
We’re grateful for your 5-star review and glad to hear everything went smoothly with your desk installation.
Kind regards,
The BCS Team
Great and helpful products
The screen arms are excellent - very sturdy and stable.
The compact keyboard and vertical mouse made a significant difference from the first use. My carpal tunnel symptoms eased during the day, although I still experience some discomfort at night.
The chair works really well for my height (175 cm, with long arms and legs). The horizontal seat adjustment is a great feature. The only downside is that the armrests are quite far apart, which causes some shoulder discomfort after a while.
12 August 2025
Reply from Back Care Solutions
Hi Laura,
We really appreciate your 5-star review and are glad our products have made a positive difference. One of our team members have been in contact with your company to try to resolve the arm rest discomfort so that we can help you to be as comfortable as possible.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi there,
We’re grateful for your 5-star review and delighted that our great service, quick delivery, and comfortable, well-made product met your expectations!
Kind regards,
The BCS Team
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