New sofa needed with higher seats and comfortable recliner facilities. Great advice from the staff at Back in Action’s Bristol store. No rush, good explanation of the Stressless products. Ordering str... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Siánna helped me choose a sitting room chair to ease fibromyalgia chronic pain. Her support and professional advice was excellent. I have known Siánna for 3 years, and find her sales and managerial... See more
The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more
Great experience at back in action. I was looking for an office chair and the customer service, advice and help I got from Sianna was outstanding. So thankful as it really helped me choose the right... See more
Company replied
Company details
- #19 of 400 best companies in Home Furniture Shop
- #7 of 114 best companies in Bed shop
- #1 of 28 best companies in Children's Furniture Shop
- #4 of 86 best companies in Mattress Shop
- #4 of 61 best companies in Office Furniture Shop
- #1 of 11 best companies in Office supply wholesaler
About Back in Action
Written by the company
Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
2 Beautiful Stores and On-Line
Written by the company
- Never Beaten on Quality, Price or Service
- We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
- Check Out Our Star Products
- Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime
FREE Next Working Day Delivery
On Many Items
Mainland UK, in stock items only,
Order before midday to qualify.
Contact info
See website for closest location, United Kingdom
- 0207 935 9120
- customerservice@backinaction.co.uk
- www.backinaction.co.uk
4.9
Excellent
5k reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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We love our standing desk
We cannot recommend back in action enough for their knowledgeable advice. We are a small architecture practice in Bristol with a range of staff needs for each of our specific workstations. We have been a customer since 2014, and Fiona spent a few hours with us again recently to thoroughly re-assess our individual desk and chair set ups and to recommend a few adjustments where necessary. It is so important to sit and/or stand in a healthy and sustainable manner, especially because this is what we all do eight hours a day. Fiona did a fantastic job sourcing some additional back care chairs within our budget as well as a new adjustable standing desk that we find very beneficial to use.
12 January 2024
Unprompted review
Reply from Back in Action
Thank you for your lovely review Jana - Fiona is one of our more experienced staff members and will be delighted that you have found her advice to be continually helpful. We are certainly with you on the importance of healthy activity when in an office environment and that the combination of sitting and standing is essential in encouraging good movement. Great that you appreciate this and look after your staff. Thanks again!
Outstanding customer service after initial setback.
EDIT: I changed my review from 2 stars to 4 stars after outstanding customer service from Megan and David after I had an initial difficult experience with assembly, and took my frustration out on Tripadviser. Sorry! At the moment, if I could rate the chair and service separately it would be 3 star for the chair and 5 for customer service. I have never been called before for post sale customer service in my life, and I think that says how great this business is.
FYI My desk height is 75cm, and I am 178cm. I checked and my previous chair was 52cm high compared to the 50cm Variable - not a big difference but I noticed it after a full day. The desk depth is only 45cm which is on the thinner side, hence the issue with the monitor when leaning forward. Most people probably won't have this issue.
I will leave initial comments below so that other uses can see my experience and the very mature and professional response from the Back in Action team to resolve the issues.
-----------------
The staff were helpful and answered questions, gave plenty of time but they weren't really honest about what buying a kneeling chair might mean for my current setup. I said I was WFH 40 hour weeks with existing desk and setup. I use big monitors and do CAD work so need careful control of the mouse.
When I eventually built the Varier Variable Plus seat after stripping a screw (no spares for a £550 product - very poor. Bolts are not expensive just put an extra of each piece in just in case) I found it is much lower than my existing chair and so I am getting very tight and sore traps and shoulders because my elbows are too high at the desk. I have no way to adjust this except putting something under the chair which is another faff and will look awful. The kneeling action also pushes the head closer to the monitors so if you have a thin desk it is hard to use the different monitors and causes eye strain.
So... back pain reduced but caused more problems elsewhere. Build quality and assembly quite poor for this price point - I would expect a smooth thought out process but several steps in the instructions were difficult to understand and carry out, and required additional tools (hammer and knife).
3 September 2024
Unprompted review
Reply from Back in Action
Hi Rob, Thanks so much for rasing your concerns.
I am sure your concerns re the chair mis-matching your desk height are valid. It seems we need to help you select a different chair.
As for how and why the mismatch occured I've already carried out an audit and i would like to reassure you there was no dishonesty. Nonone here is on commisssion, so that we can do our absolute best to find the right solution. The person you saw is so concientious and prides herself on quality and honesty and if something is missed we stand by responsibility to correct anything thats been missed.
I understand we evaluated you against a desk height of 73cm. Seems likely that was wrong. We always like to learn and your experience reminds us to ensure we test a chair against a measured desk height. We will call you to get that figure and then let's reassess and get it right next time.
Meantime, it was sad that bolts did not fit and that must have been annoying to say the least. Actually, as the imprter we do know that occurrence is very rare, such that the manufacturer belives spare bolts would be an environmental load, but of course we will feed back to the manufacturer. We've sourced new bolts that will be sent today.
Warm wishes, thanks for raising, and I look forward to getting you a perfect solution for your dek height.
David, Senior Partner
Happy with service and product
Great website and customer service. Used the website, then called with a couple of questions. Had all my questions answered clearly. Made my decision, placed my order via the website and got my chair a couple of days later. From start to finish, couldn't have been easier or smoother. Love love love the chair. Thank you!
9 September 2024
Reply from Back in Action
Thank you for your lovely review - our staff work hard to provide a great service and will be delighted with your comments - the Capisco is a great choice (as well looking fantastic) and will reward you for many years. Thanks again and enjoy your chair!
Reply from Back in Action
Thank you for your review Anne - our lovely staff work hard to provide a great service and will be delighted with your review - the Variable is an excellent choice, as well as being great at encouraging movement and good use, it is also a stylish design and will reward you for many years - enjoy your chair!
Reply from Back in Action
Thank you for your review Gary - we work hard to provide a great service and and continue to develop our staff and systems so if there is room for improvement we are always eager to find out how :)
Awesome service
The service was second to none, very helpful and informative, yet given time to reach a decision that I was happy with.
29 August 2024
Reply from Back in Action
Thank you for your review - its great for our staff to know that their help is appreciated - we love MBTs and the effects they have in encouraging mobility which we firmly believe is essential to maintain a healthy life - thank you for your order and enjoy your shoes!
Great service as usual.
Great service as usual.
Great prices, easy to use website, very quick delivery.
Perfect thank you
3 September 2024
Reply from Back in Action
Thank you for your review Andrew - we are big fans of MBTs and our lovely customers who recognise how great they are for encouraging mobility - we have also worked hard to improve our website to make it easier to use so thank you for your comments. Enjoy your new shoes!
What a Great Company
What a Great Company. They couldn’t be more helpful with their knowledge of MTB shoes.
27 August 2024
Reply from Back in Action
Thank you for your review Gary - we are big fans of MBTs and the effects they have on encouraging mobility and we love reviews like yours. Thanks for taking the time and enjoy your shoes!
Prompt delivery and good choice.
27 August 2024
Reply from Back in Action
Thank you for your review Martin - our staff have worked had to provide a great service and will really appreciate your comments - also, the Variable plus is a great choice and will reward you for many years - enjoy it!
Great Shop, Top quality products and customer service.
Easy simple process. Received my order the next day, as promised. Guaranteed quality from this shop.
They are always so helpful. Since I had sciatica in 2022, at age 31, I've realised that I need to invest more in my health. If you visit the store they will offer a lot of advice and never put pressure to buy anything. Only recommend.
20 August 2024
Reply from Back in Action
Thank you for your review Yasmin - our staff are lovely and will be delighted with your comments - the Variable is a fantastic investment in your health as the movement is great at encouraging mobility which is key - enjoy your chair!
Excellent Customer Service
Excellent product information and advice in store and importantly the dining chairs that I was considering buying were available to view in the Bristol store. Customer service was exceptional in dealing and rectifying an after sales issue that was due to the manufacturer not Back in Action.
I Would definitely recommend Back in Action and buy from them again in the future.
5 May 2024
Unprompted review
Reply from Back in Action
Thank you for your lovely review Jane - the Bristol store and staff are excellent and will be delighted with your comments - the Stressless Laurel chairs you purchased should reward you for many years - we look forward to seeing you again!
Excellent customer service
Excellent customer service. Something wasn't quite right with my order and they worked hard to resolve the issue. Very happy with my chair.
24 April 2024
Unprompted review
Reply from Back in Action
Thank you for your review Nick - our staff work hard to achieve a great service and will be delighted with your comments - the Capisco is a great choice and, as well as being a stylish design, will reward you for many years - enjoy your chair!
I have used Back in Action several…
I have used Back in Action several times, for seating, and always received a lovely welcome and great guidance. I recently hired a Mobiliser from them, and again the service was first rate.
23 August 2024
Reply from Back in Action
Thank you for your review Simon - the staff in Marlow will be delighted with your review - hiring the Mobiliser is brilliant for getting to know how much we need to regularly 'factory reset' our bodies and prevent long term injury - we look forward to seeing you again in one of our lovely stores!
Nice service & quality product
I bought a kneeling chair from Back in Action and I'm very happy with their service and product. The staff in Marlow were helpful and knowledgeable. I highly recommend them for anyone looking to improve their posture.
2 August 2024
Unprompted review
Reply from Back in Action
Thank you for your review - our lovely staff work hard to provide a great service and will be delighted that this is appreciated - our range of chairs are fantastic for encouraging mobility which is essential in maintaining a healthy body - your Variable will reward you for many years!
Incredible service by people that…
Incredible service by people that really care. Kuvesh Govender vistied my home to show me how to use my chair to it's fullest potential. He and his boss went above and beyond and I can not recommend these advocates of health more. Thank you <3
1 June 2024
Unprompted review
Reply from Back in Action
Thank you for taking the time to submit a review Aysesha - Kuvesh is indeed a star and will be delighted with your comments - the Capisco is a brilliant chair (I sit on one myself) and will reward you for many years - thanks again!
Really helpful staff
Really helpful staff. They totally understand pain and mobility issues and do their best to help. No hard sell.
6 August 2024
Reply from Back in Action
Thank you for your review Rosalynd - our Marlow staff are brilliant and very knowledgeable - they will really appreciate you taking the time to submit a review. Thanks again.
I LOVE THE RIDDLES AND THE STAFFby
All of the people at Back In Action were outstanding!!Friendly..funny...knowledgeable... Matt was always trying to find ways of getting my knee to move.. He found one method that was so fabulous that I looked forward to all my sessions. Oh and I loved the slide board the best!!
9 August 2024
Unprompted review
Reply from Back in Action
Hi - we aren't sure if you have reviewed the right company? Although its true our company and staff are also friendly, funny and knowledgeable!
Back in Action on top !
Quick response. Great customer service. Amazing product
7 August 2024
Unprompted review
Reply from Back in Action
Thank you for your review Margaret - our products are amazing and our lovely staff work hard to provide a great service and appreciate good reviews. Thanks!
excellent instructions, thoughtful advice, happy customer.
i had a query re a desk i bought over two years ago. craig could not have been more helpful and attentive. excellent instructions, thoughtful advice, happy customer. thank you!!
7 August 2024
Unprompted review
Reply from Back in Action
thank you for taking the time to submit your review Suzi - Craig will really appreciate being name checked and that his advice and instructions were successful - enjoy your desk!
Very happy with the service and my new kneeling chair.
Helpful and knowledgeable staff, great range of kneeling chairs to try out. Very prompt delivery of stock item.
7 August 2024
Reply from Back in Action
Thank you for taking the time to submit a review Tracy - our lovely staff work hard to provide a great service and really love to hear when this is appreciated - your Variable chair is a great choice and will encourage that all important mobility for many years to come - enjoy your chair!
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