Back in Action Reviews 

5,192
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, providing invaluable advice on products. Many people highlight the high quality and comfort of the products, including chairs, sofas, and footwear, which often provide relief for musculoskeletal issues. Reviewers frequently commend the excellent customer service, noting the responsive, friendly, and professional approach from the team. The delivery service is also consistently praised for its speed and efficiency, with items often arriving promptly. Overall, consumers express high satisfaction, often becoming repeat customers due to the reliable products and supportive experience.

What people talk about most

Product

People report positive experiences with product, often praising the quality and effectiveness of items like... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers praising the fantastic and outstanding service... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professional help,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the swift and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New sofa needed with higher seats and comfortable recliner facilities. Great advice from the staff at Back in Action’s Bristol store. No rush, good explanation of the Stressless products. Ordering str... See more

Company replied

Rated 5 out of 5 stars

Siánna helped me choose a sitting room chair to ease fibromyalgia chronic pain. Her support and professional advice was excellent. I have known Siánna for 3 years, and find her sales and managerial... See more

Rated 5 out of 5 stars

The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more

Rated 5 out of 5 stars

Great experience at back in action. I was looking for an office chair and the customer service, advice and help I got from Sianna was outstanding. So thankful as it really helped me choose the right... See more

Company replied


Company details

  1. #21 of 397 best companies in Home Furniture Shop
  2. #8 of 114 best companies in Bed shop
  3. #1 of 28 best companies in Children's Furniture Shop
  4. #5 of 87 best companies in Mattress Shop
  5. #4 of 61 best companies in Office Furniture Shop
  6. #1 of 11 best companies in Office supply wholesaler

About Back in Action

Written by the company

Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham

2 Beautiful Stores and On-Line

Written by the company

Never Beaten on Quality, Price or Service
We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
Check Out Our Star Products
Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime

FREE Next Working Day Delivery

On Many Items

Mainland UK, in stock items only, Order before midday to qualify.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,192)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. I came across the mobiliser when visiting a friend in Spain recently. What a revelation! I bought an ex-hire unit as soon as I got back to the UK. Sianna bend over backwards to help me.
Using the mobiliser twice a day for the last week or so and can notice a real difference in flexibility.

20 February 2025
Back in Action logo

Reply from Back in Action

Thank you for your review Paula - Sianna is one of our most experienced and knowledgeable colleagues and will be delighted with your comments. The Mobiliser is the most effective tool we know of for helping flexibility and maintaining an active life. Fantastic that you are already noticing the benefits - it will reward you for many years - enjoy!

Rated 5 out of 5 stars

excellent price ,quick delivery very…

excellent price ,quick delivery very impressed

23 February 2025
Back in Action logo

Reply from Back in Action

Thank you for your review Janette - we have worked hard to provide a good reliable delivery service so thats good feedback. Your MBTs are great for maintaining and encouraging an active life so enjoy your shoes!

Rated 5 out of 5 stars

AMAZING customer service and salesmanship!!!

Jeremy went above and beyond to help me in my search and has impeccable salesmanship!!

Although they cannot ship to the US he was quick to answer all my questions and helped me find their product on Amazon!!

If I could give this company and their team more than 5 stars I would!!! We need more companies like this in the states!!

30 January 2025
Unprompted review
Back in Action logo

Reply from Back in Action

He's a star, and we are so pleased to be able to point you at our USA colleagues. They sell a large range on Amazon, whilst over here we only offer a small selection on Amazon and prefer the personal experience you received.

A small distiction... we regularly ship to USA but mainly for our unique items such as our Mobiliser. That is really worth importing if you feel older than you would like... or have to curtail activities that you love, and especially if you want to stay active as age advances. if all that appeals please reach out to us.

Warm wishes and thanks for your appreciation.
David, Senior Partner

Rated 5 out of 5 stars

Desk Slope

As always, a quality product, properly described online, and swiftly despatched

20 January 2025
Back in Action logo

Reply from Back in Action

Thank you for your review Elizabeth - its amazing how many people benefit from the simple expedient of a deskslope - excellent choice!

Rated 5 out of 5 stars

Back in Action in Amersham a brilliant store

Have visited the Amersham store a few times over a couple of months and each time we have received EXCEPTIONAL service! We needed advice for my son who has a back problem resulting from far too many hours spent on his laptop. He is autistic so it is hard to get him to change to a different way of sitting. However he loves his new chair and it is a great success. Jeremy took a long time and was very patient with him explaining the benefits of this type of chair.

On a subsequent visit we dealt with Sianna and she was so helpful, welcoming and knowledgeable. We will definitely speak with her about further purchases.

Back in Action have revolutionised the simple art of sitting in a way that protects your back. Amazing!

I would thoroughly recommend this shop. In fact, I had visited many years ago when my children were infants and I needed chairs for them at the dining table. So glad to see Back in Action is still going strong and I am one of many loyal customers over the years.

28 January 2025
Unprompted review
Back in Action logo

Reply from Back in Action

Thank you for your 5 star review Louise - the staff in the Amersham store are fantastic and your experience with Sianna and Jeremy is typical - they are both stars. Lovely to read that your son is happy with his choice and that you came back to us - we have been going long enough that we are now meeting the new generations of our original customers! We look forward to meeting you again :)

Rated 4 out of 5 stars

Excellent service but prices inconsistent with online info

Excellent customer service both on the phone and in-person. Lovely shop in Amersham, not too far from the tube station. However, the price I checked online before heading off to the shop was considerably cheaper than when the salesperson logged into their system (£165 online, £199 on their system, excluding VAT). When I asked why this was the case, I was told that the prices fluctuate online and on their system!? Very strange indeed. Whilst in the shop, I decided to buy another pair and the price that came up both on my phone and their system showed £139 but I was initially billed for £154, excluding VAT. I brought this up with the salesperson I was dealing with and the bill was amended. So, my advice would be to check their prices online first, take a screenshot before heading off to the shops and make sure you check your final bill before paying. Will go back for more as they were happy to amend the bill when pointed out.

20 January 2025
Back in Action logo

Reply from Back in Action

Dear Olivia, What a very useful and kind message.

Your advice to visitors is sound for MBT's for a week or so... because our database of our huge choice is a challenge to maintain, and a small percentage don't update "online" and "instore" simultaneously. We are though delighted to be benefitting from a new member of staff that will remedy the errors that sneak though. Meantime we are reinforcing to staff to check our web site. And of course they are honouring the lower price of "in store" or "online"

We are also launching some instore only benefits. Did you try our Mobiliser while you were with us?

I will update you further once we have fully removed the issue you experienced.

Warm wishes David Senior Partner

Rated 5 out of 5 stars

Outstanding service

Outstanding service
Back in Action Amersham were very quick to respond to a problem with my stressless chair signature base, all sorted out within three working days. Even though I purchased the chair from them in 2018.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Russian is not Polish !!!! But apart of that good movie

Is good movie actually nice to watch but as a Polish person I MUST say that all names was Russian not Polish and accent they spoke was CLEARLY RUSSIAN! I don’t like the fact that creators of the movie wanted to show Polish as a bad guys. ( or if you do that make sure you use Polish names and they speak Polish with Polish accent not Russian)
Poland have nothing to do with Russia . Totally different countries and different types of people. DONT TRY TO SHOW POLISH AS A RUSSIAN NEVER!!!!

23 January 2025
Unprompted review
Rated 5 out of 5 stars

The Variable kneeling chair is a great…

The Variable kneeling chair is a great product and my purchase was enhanced by excellent customer service from Diggory.

The range of products and the expertise be they in the shop or on line are highly recommended.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Back in Action - good service

Back in Action are always helpful in their shop although they may carry a limited stock they are always willing to order in shoes to try. In this case I was able to buy a repeat product online which was great!

12 January 2025
Rated 5 out of 5 stars

MOBILISER FROM BACK IN ACTION SAVED MY LIFE

If you have back problems and you come across Back In Action, I ADVISE YOU TO VISIT IMMEDIATELY.

I was diagnosed with Spinal Stenosis between L4 and L5 resulting in pains down the back of both legs.
I saw 3 top surgeons privately and all wanted me to have a 'Fusion' or a 'TLif' I think it is sometimes called which involved placing 2 bars, 4 screws and a cage at the base of my spine. Spinal Surgery?? This frightened me beyond belief. I had trained as ballet dancer, worked as a professional dancer ( hobbies were wind-surfing and scuba-diving ) and I was used to injuries. However this was quickly resolved with a couple of visits to an Osteopath, getting some exercises and doing those exercises as I had been disciplined to. Surgeon No. 3 was paticularly pushy saying "You are in a very bad way. Book yourself into The Wellington in the next 2 months dear, as you really need this TLif'.
I had visited Back In Action a few times at this stage and decided I had no choice but to get The Mobiliser I had tried in the shop - after which walking the dog seemed a lot easier. THE MOBILISER HAS LITERALLY SAVED MY LIFE.

After 4 months of using it, I went to see the 'underling' of surgeon No.3 at The Royal Neurological Hospital in Queens Square, demonstrating how I could walk on my heels and admittedly I was in far better shape than I had been in February. The consultant said “Well if you don't need this operation, don't have it". I tried to show him how I had become so much better, showing him a pamphlet of the mobiliser, but all he said was "We don't have that equipment here". I had also been to an excellent physiotherapist called Nell Mead, recommended by Back In Action, and with this treatment I had avoided a highly invasive procedure which worked out a lot cheaper than this operation - however it would appear the NHS did not want to know.

Back In Action employees are not on commission so you can stay all day and try out the various equipment with no pressure. I still need my Mobiliser today - 6 years on - I cannot live a 'normal functioning life' without it.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Just loved it

Just loved it. It’s like watching an old fashion action movie from the eighties. Action and humor. A movie you can watch with the entire family.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Best service I’ve had in a shop as far…

Best service I’ve had in a shop as far back as I can remember. Ilyana was on her own when we arrived and dealing with a customer on the telephone but she promptly greeted us and said she would be as quick as possible (we didn’t mind waiting). I had gone looking for MBT shoes as recommended by my podiatrist. There was a good display to look at and indeed, the shop itself was very interesting, both the goods and the building.
Once Ilyana was free, she was extremely helpful. I tried different styles of MBT shoes until we decided on my size. She offered a cup of freshly brewed coffee which I enjoyed while I was exploring the shoes. I bought one pair which she had in stock and she ordered another pair to be delivered to my home address to get the right size for me. The delivery was amazingly prompt.
Ilyana also told us about the back massage product which the shop stocks and she was most informative. She also took down my details and sold me the shoes VAT free because they were a medical requirement.
I was very, very impressed.

8 January 2025
Back in Action logo

Reply from Back in Action

Thank you for your 5 star review Christopher. Marlow is our smallest, but still perfectly formed, store and well run, as you have found, by the lovely Iliana. She will be delighted that you took the time to submit a review and with your very positive comments. Enjoy your shoes!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look