New sofa needed with higher seats and comfortable recliner facilities. Great advice from the staff at Back in Action’s Bristol store. No rush, good explanation of the Stressless products. Ordering str... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Siánna helped me choose a sitting room chair to ease fibromyalgia chronic pain. Her support and professional advice was excellent. I have known Siánna for 3 years, and find her sales and managerial... See more
The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more
Great experience at back in action. I was looking for an office chair and the customer service, advice and help I got from Sianna was outstanding. So thankful as it really helped me choose the right... See more
Company replied
Company details
- #21 of 397 best companies in Home Furniture Shop
- #8 of 114 best companies in Bed shop
- #1 of 28 best companies in Children's Furniture Shop
- #5 of 87 best companies in Mattress Shop
- #4 of 61 best companies in Office Furniture Shop
- #1 of 11 best companies in Office supply wholesaler
About Back in Action
Written by the company
Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
2 Beautiful Stores and On-Line
Written by the company
- Never Beaten on Quality, Price or Service
- We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
- Check Out Our Star Products
- Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime
FREE Next Working Day Delivery
On Many Items
Mainland UK, in stock items only,
Order before midday to qualify.
Contact info
See website for closest location, United Kingdom
- 0207 935 9120
- customerservice@backinaction.co.uk
- www.backinaction.co.uk
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Extremely helpful
Extremely helpful, great staff, and a fantastic product. Storefront has everything you'd need to pick out the right chair, plus have some fun in the really funky ones.
9 May 2025
Reply from Back in Action
Thank you for your lovely review David - our staff work hard to find the right solution amongst a huge range of options and will be delighted with your comments - you are correct that we have some really interesting designs and we encourage everyone to try them (you never can tell). Enjoy your chair!
Fantastic and genuinely caring company
I cannot recommend Back in action highly enough. The staff truly seem to care about helping people who struggle through back pain and it never feels like it is about money.
I use their mobiliser product and it is helping greatly in relieving years of pain and stiffness. The diary you keep while using the product has also been very helpful and I have had answers to any questions replied to within hours. If you have long term back pain pop in to the store as the staff are very knowledgeable.
1 April 2025
Unprompted review
Reply from Back in Action
Thank you for your lovely 5 star review Steve - the Mobiliser is indeed a great product - sometimes it can be difficult to explain the difference it can make especially to understandably cautious back pain sufferers - and, as you point out, using it in one of our stores with knowledgeable staff in attendance is a great way of experiencing its effects and asking questions. Thank you for your comments regarding our great staff they will be delighted.
Very friendly and knowledgable about their products
Very friendly , helpful and most importantly they are very knowledgable about their products.
23 April 2025
Reply from Back in Action
Thank you for your review Maggie - we are big fans of MBTs and the effects they have on maintaining an active and mobile life - our staff will be delighted with your positive comments - thanks again and enjoy the sun!
Great and friendly advice
Great and friendly advice - sitting far more comfortably now! Thanks
21 April 2025
Reply from Back in Action
Thank you for your lovely review - our staff work hard to find the right solutions and enable good use in everyday life - they will be delighted that you are finding the Capisco helpful - its a great choice (as well as being an exciting design) - enjoy your chair!
Excellent personal service
Excellent personal service, delivery as promised, superb quality product.
21 April 2025
Reply from Back in Action
Thank you for your review Lynette - our staff work hard to be helpful and to find the right solutions - Varier chairs are exciting designs and a great choice. Enjoy your chair!
Reply from Back in Action
Thank you for taking the time to submit a review - we are big fans of MBTs and really appreciate our regular customers. Enjoy your shoes!
Smooth experience from start to finish
Smooth experience from start to finish. We bought a bed, a mobiliser and two chairs. Good quality product, easy to assemble and prompt delivery.
9 April 2025
Unprompted review
Reply from Back in Action
Thank you for your lovely review - our staff work hard to provide a great service and are always delighted when customers take the time to submit positive feedback. Thank you for being such a good customer, in the current climate, we really appreciate it!
The Table arrived and well packed
The Table arrived and well packed, and supplied in its own zipped bag. The table was very strong and sturdy and good value for money.
16 April 2025
Reply from Back in Action
Thank you for taking the time to submit a review - we have worked hard to find a sturdy table at a good price - great that it arrived and that you found it to be well packed. Thanks again and enjoy using it!
High quality goods competitively…
High quality goods competitively priced.
Very helpful customer service.
Swift delivery.
14 April 2025
Reply from Back in Action
Thank you for your review -our staff work hard to provide a great service and will be delighted that you found them helpful. The Capisco is a great design and a fantastic choice. Enjoy your chair!
BAck in action is legiiit
BAck in action is legiiit. One of the best companies for furniture out there. Cost-quality is amazing, you can just feel the quality. Delivery is not that fast, but they delivered, so i cant complain.
7 April 2025
Unprompted review
Fantastic customer service
Fantastic customer service - company recognises you cannot make instant decisions about what is and isn't comfortable for your condition. This is helped by their stock of alternative products to try. They also know their stuff and can offer helpful suggestions.
29 March 2025
Reply from Back in Action
Thank you for your lovely review - our staff work hard to find the right solution for everyone and they will be delighted that with your review. Enjoy the chair!
Very helpful and informative staff
Very helpful and informative staff. Helped me buy a riser recliner chair for my mum, filled out a VAT exemption for her based on medical conditions and helped my husband load it in the car.
21 March 2025
Reply from Back in Action
Thank you for taking the time to submit a review - our lovely staff will be delighted that they were able to find a solution to your Mother's needs. Hopefully she is enjoying her chair at this moment!
I needed arch support shoes..
I needed arch support shoes... the shoes I ordered are comfortable but probably not giving me much support... however they are very comfy .
I still need to wear insoles..
Customer service were really nice and helpful
13 March 2025
Reply from Back in Action
Thank you for your review Elizabeth and your positive comments regarding our customer service - we are big fans of MBTs and the effects they can have on improving mobility and encouraging activity - great that you are finding the shoes comfortable. Our experience is that they can increase energy levels and general fitness, hopefully you will find this too. Enjoy your shoes!
So good I bought a second one.....
I had my first encounter with Back in Action in early 2022. Too much sitting in a so-called office chair, wfh during the pandemic resulted in an uncomfortable combination of muscular issues and sciatica. I visted the Marlow store and had a lengthy discussion with the founder, and was guided to choosing an Actulum chair. Follow up service and delivery was flawless and within days my back was improving. It was so good, I have just bought a second one, this time simply through the website and once again service, delivery and follow-up was flawless. I recommend them to all my friends with back problems!
16 March 2025
Reply from Back in Action
Thank you for your 5 star review Richard - that you met David was fortuitous (he really is the expert) and that you chose the Actulum doubly so. It is a fantastic choice and our experience is that buying a second is not unusual - (this may not apply to you but quite often other family members instantly recognise it as the chair they prefer and try to claim it) - I will make sure that David is aware of your lovely comments. Enjoy your chair(s)!
Amazingly quick dispatch
Amazingly quick dispatch, great product and delivery. Product costs a lot of money but is worth it, thank you 💙
23 March 2025
Reply from Back in Action
Thank you for taking the time to submit your review - the Variable is an exciting design and may seem expensive initially, however, as you point out, like most things in life, its worth paying for quality and the Variable will reward you for many years. Enjoy your chair!
Friendly and interesting
Friendly and interesting, informative service. The furniture design was intriguing and impressive.
21 March 2025
Unprompted review
Reply from Back in Action
Thank you for your review - our staff work hard to provide a great service and really appreciate positive reviews. Thanks again and enjoy the summer!
Expert unbiased advice
Very helpful unbiased advice with expert knowledge to help us choose new pillows
5 March 2025
Reply from Back in Action
Thank you for taking the time to submit a review Roslyn - our lovely staff work hard to maintain a high level of expertise in all our products - they will be delighted to have confirmation that this is appreciated. Enjoy the pillows!
Fast delivery
Kneeling chair arrived promptly. Flat-packed but easy to put together.
24 February 2025
Reply from Back in Action
thank you for taking the time to submit a review Rachel - the Variable is the original kneeling chair and a brilliant design that has stood the test of time - its a great choice and will serve you for many years - enjoy your lovely chair!
Efficient and charming service by…
Efficient and charming service by Christiana made my visit to Back in Action, London both enjoyable and productive.
26 February 2025
Reply from Back in Action
Thank you for your review Elizabeth - Christiana will be delighted with your review - we are big fans of MBTs and the positive effects they have on mobility and staying active - enjoy your shoes!
Above and Beyond
After suffering many years of uncomfortable seating and intermittent back issues, I discovered Back in Action in Amersham. I was unprepared for the superb level of service and commitment I received in this store. I had the good fortune to be seen by Polina, who was exceptionally pleasant and informative. Not only did she help me find a suitable chair, but she also offered invaluable advice on posture and general back care, including introducing me to the best pillow I've ever had. She's truly an expert in her field. I've had my Stressless chair for a few months now and am delighted with it. I would go as far as to say it's changed my life for the better. So much so, that my husband has just ordered another for himself. Our only problem is that when our youngest son visits he makes a bee line for the Stressless!
Hats off to Polina and all at Back in Action for the remarkable work they do. I should add that if anyone is considering visiting the shop, rest assured you will be under no pressure whatsoever to buy anything.
13 February 2025
Unprompted review
Reply from Back in Action
Thank you for your lovely review Jan - Polina is indeed a star and will be delighted that you took the time to submit a review. The Stressless chairs are fantastic and, as you would expect, we are great fans. Thanks again for your positive comments and, notwithstanding your son, continue to enjoy your chairs!
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