B&C Properties Reviews 

184
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are extremely helpful, professional, and consistently go above and beyond to ensure everything runs smoothly. Clients note that property managers handle maintenance requests rapidly, communicate clearly, and always maintain a wonderfully welcoming attitude during every single interaction. Many customers also deeply appreciate the exceptional customer service provided here, noting that queries, repairs, and bills are managed with great attention to detail. Reviewers share that the dedicated team is always responsive and supportive, making the entire rental experience remarkably comfortable and entirely stress-free.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting exceptional, professional, and responsive... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers consistently praise... See more

Service

People report positive experiences with service, highlighting exceptional support and efficient communication... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B and C properties has re defined customer service in all ramifications . Every member of staff treats you respectfully and makes you feel valuable . Jack was exceptional but Fiona went above and beyo... See more

Rated 5 out of 5 stars

I used the Services of B & C Properties to let out a property in Kidbrooke . The Service imparted by both Jack the Managing Director & Tiffany the Coordinator was impeccable. Further, the Property... See more

Company replied

Rated 5 out of 5 stars

Fiona has been looking after our property in the past few yeas. She is responsive and knowledgeable. She helps us make the right decisions on repairs. She cares about our tenants and makes sure their... See more

Company replied

Rated 5 out of 5 stars

Fiona Davey & Michelle Anderson were both excellent property managers during my tenancy with B&C Properties - incredibly responsive, quick to resolve any issues, and very pleasant to deal with. Will m... See more

Company replied


Company details

  1. Estate Agent

Written by the company

B&C Properties are an independent estate agent that takes pride in being different. Our professional approach and single-minded desire to provide our clients with a first class, personalized service, is uniquely delivered by highly motivated and skilled staff.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(184)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Leasing experience

Tiffany and the rest of the team were very responsive and helpful throughout my tenancy

26 March 2024
Unprompted review
B&C Properties logo

Reply from B&C Properties

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

Rated 5 out of 5 stars

We got there with help from Tiffany

Throughout a prolonged and difficult sale Tiffany was always positive and helpful and always gave us sound advice. She also looked after our buyer who was also frustrated by the shenanigans of our leaseholders and his solicitors. Happy to say that we finally exchanged and completed on the sale and made it to our new home with just days to spare.

14 February 2024
Unprompted review
B&C Properties logo

Reply from B&C Properties

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Fantastic service!

Tiffany and the team have been amazing and been super helpful throughout the process of renting out my flat! They managed to find tennants from the first viewing while being incredibly communicative throughout the process! Would highly recommend to anyone!

16 February 2024
Unprompted review
B&C Properties logo

Reply from B&C Properties

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma

Rated 5 out of 5 stars

We currently rented a property at B&C…

We currently rented a property at B&C Properties and got assisted by Adele and Michelle. We couldn’t be more happy to be living a place where from The day 1 we felt so welcoming. The process of viewing and finalising the contract was fast and smooth. Within 4 day we were inside the apartment with so much welcoming.

Thank you Adele and Michele.

Best of Luck for your Ladies future

8 February 2024
Unprompted review
B&C Properties logo

Reply from B&C Properties

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Finding your next home that suits your…

Finding your next home that suits your family can be a challenging process. However, with the assistance of Tiffany and Michelle, everything became smooth, timely, and convenient. If you're searching for any property, just give them a call! The rest will happen as swiftly as a snap of your fingers.

1 February 2024
Unprompted review
B&C Properties logo

Reply from B&C Properties

Dear Serhan, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

A smooth and easy process

A smooth and easy process. The experience was seamless from the start to finish. Tiffany accommodated an early viewing outside of her usual working hours. Very straight talking, no nonsense. Tiffany didn't bombard me with property outside of my criteria or chosen area, this is a rarity as I have been treated differently by every single estate agency. The Goodlord reference process is User friendly and so is the the service with B&C. Recommended agents!

30 January 2024
Unprompted review
B&C Properties logo

Reply from B&C Properties

Dear Sam, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 1 out of 5 stars

Things were alright...

January 2024: Michelle is friendly, polite and extremely reliable!

December 2025 Update: Can't say the same of the team we're dealing with now. They seem to read every other email, send conflicting information, don't check in with contractors... Hopefully they get better.

1 January 2024
Unprompted review
B&C Properties logo

Reply from B&C Properties

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

Rated 5 out of 5 stars

It was great to have Adele showing me…

It was great to have Adele showing me the flat, really professional and answered all my questions.

Definitely will be back in touch with her once i'm ready to start my search again :)

5 January 2024
Unprompted review
B&C Properties logo

Reply from B&C Properties

Dear Adrianna, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Michelle - a pleasure to work with!

Michelle, Property Manager at B & C Properties is superbly responsive, efficient, competent and importantly, kind and friendly too.

Inevitably issues occur during a tenancy and Michelle always quickly finds the best solution.

It is a pleasure to deal with Michelle!

3 January 2024
Unprompted review
B&C Properties logo

Reply from B&C Properties

Dear Rob, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Great service

I rented an apartment with B&C properties for nearly 2 years and the level of their service is very good.
They are always very supportive and helpful.
A special thanks to Michelle who is very kind and helped me a lot during the 2 years.

2 January 2024
Unprompted review
B&C Properties logo

Reply from B&C Properties

Dear Fabio, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

Rated 5 out of 5 stars

Tiffany helped us and found as quick…

Tiffany helped us and found as quick resolutions to all our needs while we were looking for an apartment. She has a real down to earth honesty and always offered her door open to questions and concerns outside of normal hours

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Letting my flat with B&C has been a…

Letting my flat with B&C has been a breeze, Tiffany has been fantastic at getting me/my flat sorted and so helpful along the way. Massive plus; she found great tenants who were able to move in seamlessly once I vacated.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Tiffany and B&C Properties

I'm giving a well-deserved 5 stars to Tiffany and the entire B&C Properties team. From the outset, when I first rented my flat, they proved to be incredibly helpful. Now, as I wanted to extend my tenancy agreement, Tiffany went above and beyond to ensure a seamless process. Her dedication and effort in communicating effectively with the landlord stood out. I'm truly grateful for such a smooth experience and cannot recommend them highly enough. Thank you, B&C Properties, for your consistent professionalism and care!

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent support from Tiffany

Tiffany very effectively managed my flat sale from the original marketing, advice on pricing, handling the viewings all through to the final completion. Tiffany was extremely attentive, diligent and responsive. I took Tiffany’s recommendations for solicitors to choose from with whom Tiffany has worked with. This proved very helpful in ensuring good lines of communication between all parties. Many thanks Tiffany!

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Tiffany was incredibly professional and understanding. She tackled all our issues quickly and got our property listed and rented incredibly fast. Knowing that there is direct contact anytime you need it is so reassuring. Lead times on works are fast and the level of work from their contractors is top notch and very reasonable. Couldn't recommended highly enough. Thank you!

9 October 2023
Unprompted review

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