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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, most reviewers were let down by their experience overall. Consumers frequently struggle with continuous aggressive promotional calls, unexpected hidden financial fees, and an unresponsive customer support system that leaves urgent problems completely unresolved for days. Many reviewers also mention frustrating loan processing procedures, exorbitantly high interest rates, and unexpected penalty charges applied without any prior notice or clear explanation. Some people were satisfied with fast loan approvals, helpful offline guidance during applications, and great electronics offers provided by the company. These individuals found the overall process efficient and appreciated the helpful support received from staff members during their transactions.

What people talk about most

Service

Consumers find service to be negative, reporting widespread frustration with broken promises and poor... See more

Customer service

Clients share negative opinions on customer_service, noting a strong consensus of frustration and... See more

Payment

People report negative experiences with payment, highlighting unexpected charges, frustrating penalty fees,... See more

Staff

People report negative experiences with staff, frequently describing them as rude, unprofessional, and... See more

Price

Customers consistently report negative experiences with price, highlighting a wide range of unexpected and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Once you take their service, they pester you via calls - a minimum of 4-5 calls and a maximum of 10 calls a day to take more loans. Bajaj Finance are CROOKS! Paying via Credit Card would have costed l... See more

Rated 1 out of 5 stars

I am Binit Shah from Pune , I took homeloan from Bajaj and took topup as well. Whenever govt increased loan intrest rate , bajaj increased the rate for both the loans but when govt decreased the loan... See more

Rated 1 out of 5 stars

Bajaj Finserv has a very misleading fraudulent over draft loan practice. The sales people are duping hard earned money of Indian middle class people with fake promises like 0% charges on insurance, pr... See more

Rated 1 out of 5 stars

This company it irritates us everyday every minute. The people here call us even though we do not need any loans. Government has to take actions and ban these type of companies. Because of their calls... See more


1.2

Bad

TrustScore 1 out of 5

279 reviews

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No history of asking for reviews

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1.2

All reviews

(279)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I'm writing from saudi arabia Jeddah

I'm writing from saudi arabia Jeddah, i had purchased a laptop on EMI in the year 2023, and spoken to sumit singh as he has been really helpful for all my EMI'S from SAUDI ARABIA TO INDIA transaction, as i informed him already that i will be paying my EMI 2 consecutive months at once as i am busy with work, there is another BAJAJ LOAN RECOVERY AGENT with the number mentioned above called my MOTHER in iNDIA and talked to her in a very disrespectful manner and tone! My brother reached out to him on call and he immediately started abusing with filthy words and languages, i wonder with what right did this employee spoke in such a manner
INDEED VERY DISRESPECTFUL!( 919005301674) no of the employee
SUCH EMPLOYEES NEED TO BE FIRED FROM YOUR BANK BECAUSE NOT ONLY ARE THEY ILLITERATE WITH THEIR BEHAVIOR AND TONGUE, THEY LACK MANNERS AND SHOULD NOT BE ENTERTAINED.
SHAMIA MOHAMMAD SULTAN AHMAD

19 May 2025
Unprompted review
Rated 1 out of 5 stars

The staff was extremely rude and…

The staff was extremely rude and unprofessional, showing no regard for customer concerns. What’s worse, the hidden charges and manipulative tactics used by your app are downright unethical. You force customers to repay gold loans through your app, but when the time comes for disbursing the loan or releasing pledged items, a “technical issue” magically appears. This issue can only be resolved by raising a request – which takes time – and in the meantime, interest continues to pile up.

It is very clear this is a deliberate ploy to cheat customers and squeeze more interest. If this is how Bajaj operates, it is nothing but exploitation under the guise of a financial service.

21 April 2025
Unprompted review
Rated 1 out of 5 stars

Very bad quality services,Not…

Very bad quality services,Not responding team,twice loan sanctioned showed in app but no further actions,no calls no sms , nothing after taking consent, verification and documents upload.If couldn't provide them why taking personal documents and so on.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

This finance company provided terrible…

This finance company provided terrible service. I bought an AC from PP Home Appliances (Kodungallur) via Bajaj Finance on installment on Sep 2024. After paying the first installment (including their service charges), they said there would be 7 more. I've now paid 8 installments, and they're demanding a 9th as a "Bajaj service charge." This feels like a dishonest way to do business, misleading customers to make more money.

3 April 2025
Unprompted review
Rated 1 out of 5 stars

Daily calls to sell their scheme

These people call me daily to take their scheme there must be an harrasment case on them to keep calling shamelessly despite of telling them not to call , their ceo must be called same way then he will feel the pain

13 February 2025
Unprompted review
Rated 1 out of 5 stars

Please be careful of Bajaj Allianz Life Insurance Co. Ltd

Be very careful and avoid using the services of these scammers. I requested a refund for my travel insurance after my visa was rejected, but even after two years, I have yet to receive it. They have shown no consideration for my situation as a student.

When I applied to travel to another country previously, I chose a different insurance company. When my visa was rejected, they processed my refund the very same day I emailed them. This time, I opted for Bajaj because I believed that choosing a company from our own country would ensure better service. Unfortunately, the experience has been disappointing

17 December 2023
Unprompted review
Rated 1 out of 5 stars

Unethical Practices and Hidden Charges



Unethical Practices and Hidden Charges
I am extremely disappointed with Bajaj Finserv’s services. Despite having a loan with them, I am constantly being charged unnecessary fees and deductions from my account without proper explanation or consent. Their customer service is unresponsive, and it’s nearly impossible to get a clear resolution.

This lack of transparency and poor customer support is unacceptable. I would not recommend Bajaj Finserv to anyone. Be cautious before taking any loans or financial services with them!

2 December 2024
Unprompted review
Rated 1 out of 5 stars

"Beware of Bajaj Finance - Unethical Practices and Hidden Charges"

I am beyond frustrated with my experience with Bajaj Finance. They lure you in with promises of easy personal loans, but once you're in, the nightmare begins. They not only charge you more than your agreed EMI but also tack on unnecessary insurance for the loan amount without clear communication. And if that wasn’t enough, they throw in an annual maintenance fee just for the loan credits, which is outright exploitative.

The interest rates are far higher than what you'd expect, making the loan an endless financial burden. The customer support team is nothing but a facade – unhelpful, dismissive, and downright rude. They give vague answers and do nothing to address real issues. It feels like their entire system is designed to trap middle-class, working individuals and bleed them dry.

Bajaj Finance is taking advantage of hardworking people who may not be fully aware of all the fine print. Once you're in their clutches, they find every way possible to drain you financially. Please stay far away from Bajaj Finance if you value your hard-earned money. They’re nothing but cheaters with deceptive practices that exploit customers.

Karma will hit them very hard for exploiting people's hard earn money beyond the standard lending ploicies and interest rates

25 October 2024
Unprompted review
Rated 1 out of 5 stars

They are terrible

They are terrible. Its frustrating to cope up with them. They are terrible and their service and staff are insane. Very bad behavior. Me and my family hates bajaj finance.

8 November 2023
Unprompted review

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