Bake Me A Wish Reviews 9,300

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the delicious taste and quality of the products, often highlighting specific cakes as amazing and moist. Many appreciate the ease of the online ordering process and the reliable, on-time delivery service, which often includes helpful tracking updates. However, some people were dissatisfied with certain aspects. Issues included cakes arriving late, damaged, or not as described, with some customers noting discrepancies in size or packaging. There were also instances of poor customer service, with some reviewers reporting difficulties in resolving order issues or receiving inadequate support.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the delicious taste,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast and dependable delivery,... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the delicious taste, moist texture,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering online and the... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While many customers praise the exceptional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experience of ordering went through the third time. I had placed the first 2 with no feedback from my bank or PayPal. Fortunately, my 95 year old mother was prepared for a week of snow and recei... See more

Company replied

Rated 4 out of 5 stars

I am very thankful to have the opportunity to send my son a cake across the country for his birthday! It arrived on the expected day, which was so nice. I am not sure of the taste, my son just said it... See more

Company replied

Rated 4 out of 5 stars

Everything looked OK except they did not use my 15% discount code that I put on the payment form. However, I received a notice from customer service that they would apply the discount to my credit ca... See more

Company replied

Rated 3 out of 5 stars

The cake was not a genuine German Chocolate. More of a chocolate cake with coconut/pecan frosting. Not a good value for the price especially not being a true German Chocolate. Ordering an entire 5... See more

Company replied


Company details

  1. Sweet shop
  2. Food products supplier

Information provided by various external sources

For over 10 years, Bake Me A Wish! has been delivering gourmet quality cakes nationwide in time for our customer's special occasions, including birthdays, anniversaries, Valentines, Mother's Day - you name it! Birthday Cakes are our specialty, and we have over 25 flavors and styles of cake to choose from! Remember the excitement you felt as a child when your birthday cake is brought into the room for your special wish? As we get older, we often look over the chance to indulge ourselves, if only for one day a year, to make it a very special day. Bake Me A Wish! allows fiends and families to recreate that experience and send a delicious cake to their loved one and have it arrive on their birthday - guaranteed!

Bake Me A Wish! Gourmet Bakery Gifts

Written by the company

Gourmet Cakes, Cupcakes, Cookies and Brownies delivered nationwide!

On Time Delivery Guaranteed!

Have your cake and eat it too!

We'll have your cake or gift arrive on the date you select!

Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering and prompt delivery

Easy ordering and prompt delivery. Can't ask for much more than that. Thank you.

27 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hello Annette, thanks for writing,

We’re so glad the Solid Gold Bakery Tower arrived on time and ordering was easy! It’s wonderful to be part of such a thoughtful gift.

If you have a photo to share, we’d love to see it, tag us on social to stay connected! @BakeMeAWish


Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com

Rated 5 out of 5 stars

Quick delivery and message to redwood t

Quick delivery and message to redwood t

16 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hello Steve, thanks for writing,

We’re so glad to hear your delivery was quick and that your message made it to Redwood T! Thanks for choosing us to help make the moment special.

Feel free to tag us on social media @BakeMeAWish because we love seeing how our gifts are enjoyed!

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com

Rated 2 out of 5 stars

Do not schedule a Saturday delivery

I bought my dad a cheesecake for Father's Day and had it scheduled to be delivered the Saturday before. Bake Me A Wish shipped it UPS two day which does not guarantee Saturday delivery. The cake was late and ruined. My dad is 90. He doesn't have a lot of Father's Days left. I gave two stars since the refund process was seamless.

13 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hello Lynda, thanks for writing,

We’re very sorry to hear that your Father’s Day gift didn’t arrive as expected. We understand how meaningful this celebration is, especially for your 90-year-old father. We truly appreciate you choosing us to be part of it.

While most of our deliveries arrive on time, there are rare occasions when UPS experiences delays that are unfortunately out of our control. We’re glad to hear the refund process went smoothly, and we hope you’ll give us another chance to deliver something special in the future.

Please don’t hesitate to reach out if we can assist you further, we’d love the opportunity to make it up to you.

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com

Rated 5 out of 5 stars

Reliable.The cake was well protected…

Reliable.The cake was well protected maintaining its perfect shape when the box was opened.Highly recommended it for friends and family.

21 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hello Boon Ming, thanks for writing,

We’re so glad to hear the cake arrived in perfect shape and that you found us reliable, that’s exactly what we strive for! Thank you for recommending us to your friends and family.

If you have a photo to share, we’d love to see it! Tag us on social media and stay connected.

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com

Rated 5 out of 5 stars

We haven't sampled yet

We haven't sampled yet, but so far experience has been awesome. Easy to order, fast and ON TIME delivery!

18 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hello Tracie, thanks for writing,

We’re so glad to hear your experience has been awesome so far. Easy ordering and on-time delivery are what we aim for! We can’t wait for you to try the cake and hope it’s just as delightful as the rest of the process.

When you do, we’d love to hear what you think or see a photo! Tag us on social media and stay connected.

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com

Rated 1 out of 5 stars

Melted Cake

Ordered a Fathers Day cake, did not arrive the day requested it arrived a day later. The cake was melted attached to the box it arrived in. Very disappointing I know that UPS will be blamed, the ice pack was also melted....

16 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hello Joyce, thanks for writing,

We’re very sorry again for the condition of your Father’s Day cake. We emailed you on June 17th offering a refund, store credit, or re-shipment, but haven’t heard back. Please let us know your preference so we can make this right.

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com

Rated 1 out of 5 stars

Never ever accept shipment of this cake to Hawaii

The cake/cookies arrived of but that is all I say about it. It was horrible. My son also included a dozen cookies packet. The same. Both lacked flavor and texture. I was so disappointed that he spent his money purchasing and having it flown to Hawaii to celebrate my birthday. It was a brown sticky glob. Impossible to cut. I had to thrown it out. The ice pack had completely melted and was a warm pack of water. I would not recommend this product for flavor, texture and especially where if was tasteless,,,,and would suggest never accept orders to Hawaii. I did not have the heart to tell him he had wasted his money!

13 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hello Jean, thanks for writing,

We’re truly sorry to hear about your experience. It’s incredibly disappointing to know that your birthday gift arrived in such poor condition, and we completely understand how upsetting that must have been.

Shipping to Hawaii can be challenging due to the extended transit time and warm climate, but your feedback is important and helps us improve. While we can’t take action without the sender’s involvement, we’d be happy to work with them directly to offer a refund or a replacement gift that may travel better.

We hope you’ll consider updating your review if we’re able to make this right. Please don’t hesitate to have your son reach out to us at CustomerCare@BakeMeAWish.com.

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com

Rated 5 out of 5 stars

It was timely and delicious

It was timely and delicious

11 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hello, thanks for writing,

We’re so glad to hear your order was timely and delicious—that’s exactly what we love to deliver! Thanks for choosing us to be part of your celebration.

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)

Rated 5 out of 5 stars

A Unique Gift that was Super Easy to Order!

It was very easy to complete an order online. I had almost immediate follow-up regarding shipping dates. The box arrived today (as expected) and he has already sampled some of the goodies! He gives them 2 Thumbs Up!

5 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hello Teresa, thanks for writing,

We’re so happy to hear the gift was a hit and that ordering was quick and easy! It’s great to know everything arrived on time and got two thumbs up thank you for letting us be part of the celebration.

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com

Rated 1 out of 5 stars

Not tastey at all. The one I bit into I couldn't even swallow it.

The box was way too big for the order of 12 brownies. They were all mixed up, very unpleasant site. Then after separating the 4 flavors, I bit into it and it was stale and broke into pieces. Then I tried the chocolate truffle walnut and the same old taste.

12 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Thank you so much for your review. We sincerely apologize for your disappointment in the quality of your Brownie Blast gift. We stand behind our products 100% and would love to rectify this for you. We have reached out to you via email to rectify this matter for you. We look forward to hearing back from you. Thank you and have a wonderful day.

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH
E: customercare@bakemeawish.com

Rated 5 out of 5 stars

Very pleased

the relationship with the company was excellent. the site is easy to use and I was able to track the order until delivery I liked that I was able to order a cake from Romania to new york which I sent to suitland md! I love globalism. thank you

10 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hi Liliana,

Thank you so much for your wonderful feedback! We're delighted to hear that you had an excellent experience with our site and that you were able to send a cake all the way from Romania to New York, and then on to Suitland, MD, that's truly the magic of global connection, and we're honored to be part of it.

We appreciate your kind words and look forward to helping you send more sweet wishes across the world!

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com

Rated 1 out of 5 stars

My cake order was delivered 2 days late…

My cake order was delivered 2 days late and then left on porch where it melted instead of leaving at neighbors
If it was delivered on the selected date someone would of been there
Very very disappointed
A 70$ waste

After Bakemeawish contacted me
I did receive my whole refund quickly
Lori

7 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hello Lori, thanks for writing,

We’re so sorry again for the delay and the condition in which your cake arrived, that’s not the experience we want for our customers, especially for such a special occasion. We’re glad we could resolve it quickly with a full refund, and we truly appreciate you giving us the opportunity to make it right.

If you ever decide to give us another try, we’d love the chance to deliver a better experience. Hope you have a happy day!

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)

Rated 4 out of 5 stars

My Dad received the cake but it was…

My Dad received the cake but it was smooshed, however it didn’t hurt the quality of the cheesecake he said it was delicious.

6 June 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hello Elizabeth, thanks for writing,

We’re so sorry to hear the cake arrived smooshed, we know presentation is part of the joy, especially for a gift. That said, we’re thrilled your dad still found the cheesecake delicious! If you ever have photos to share, we’d love to see them, feel free to tag us on social media. We hope to bake your wish come true again soon!

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com

Rated 5 out of 5 stars

Made fresh

Made fresh, showed up on the day they said it would. My brother loved the cookies. He has yet to taste the cake. Thank you the biggest.

4 June 2025
Unprompted review
Rated 3 out of 5 stars

Cake was packaged terribly

Cake was packaged terribly! Was upside down & outside of the styrofoam- if the styrofoam had been taped it might not have been so bad … not on ice or anything
I’m very disappointed

30 May 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hi Kimberly,

Thank you for bringing this to our attention. We're truly sorry to hear that your cake arrived in such poor condition — that’s not the experience we want for any of our customers. Packaging integrity is incredibly important, and your feedback about the styrofoam and lack of insulation is being shared with our fulfillment team for immediate review.

We understand how disappointing this must have been, especially when expecting a special delivery. Please reach out to our Customer Care team at 888-YUR-WISH (888-987-9474) or email us at customercare@bakemeawish.com so we can make this right.

We appreciate your honesty and the opportunity to improve.

Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com

Rated 5 out of 5 stars

Wonderful selection and ease of…

Wonderful selection and ease of purchase/delivery!!

29 May 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hi Melissa,

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our selection and found the purchase and delivery process easy — that’s exactly the experience we strive to provide.

Your support means the world to us, and we look forward to delighting you again in the future. If you ever need assistance or have any questions, our Customer Care team is always here to help.

Warm regards,
Customer Care
Bake Me A Wish!
📞 888-YUR-WISH (888-987-9474)
📧 customercare@bakemeawish.com

Rated 5 out of 5 stars

Delivered on time and easy purchase…

Delivered on time and easy purchase options.

23 May 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hi Robert,

Thank you for your thoughtful feedback! We’re so pleased to hear that your order was delivered on time and that you found our purchase options easy to navigate.

Your support means a lot to us, and we look forward to helping you celebrate more special moments in the future. If you ever need assistance, our Customer Care team is always here to help.

Warm regards,
Customer Care
Bake Me A Wish!
📞 888-YUR-WISH (888-987-9474)
📧 customercare@bakemeawish.com

Rated 1 out of 5 stars

Delivery

I recently ordered a cheesecake from BakeMeAWish for my son's birthday in Boston. As a medical professional with a demanding schedule, I aimed to surprise him since I could not attend in person. The service advertised cake deliveries, suggesting they would notify the recipient upon arrival. My son has a buzzer system for package retrieval; however, UPS left the cheesecake in a bustling lobby, buried under other packages, leading to its spoilage over several days. Utilizing such services implies unavailability, making this experience particularly disappointing. The cake arrived warm and spoiled, rendering the effort futile. I do not recommend this company.

16 May 2025
Unprompted review
Bake Me A Wish logo

Reply from Bake Me A Wish

Hi Doni,

Thank you for sharing your experience. We’re truly sorry the delivery didn’t meet expectations and that your son’s birthday surprise was affected. We understand how important this was and regret the inconvenience caused.

Your feedback is valuable, and we’re working to improve our delivery process. Please feel free to reach out to our Customer Care team, we’d love the chance to make things right.

Kind regards,
Customer Care
Bake Me A Wish!
📞 888-YUR-WISH (888-987-9474)
📧 customercare@bakemeawish.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look