Baker Hudson Health Ltd Reviews 

1,180
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely knowledgeable, patient, and genuinely supportive when guiding them through complex health insurance choices without any pressure. Many people mention the personal approach, noting that representatives take the time to thoroughly explain every single detail and tailor cover to individual needs. Consumers also deeply appreciate the highly efficient service and how straightforward it is to secure better renewal deals and lower annual premiums. People consistently note that the team handles provider transitions smoothly, communicates clearly, and always responds promptly to phone calls and questions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing them as consistently friendly, helpful,... See more

Service

Consumers find service to be positive, highlighting consistently helpful, polite, and professional... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, responsive, and... See more

Price

Customers report great satisfaction with the pricing and significant savings achieved on their policies.... See more

Response time

Users describe satisfaction with response times, highlighting swift and prompt communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful company in changing our private health provider. We dealt with Stanley who provided us with all the information we required to make an informed decision. He was very knowledgeable but... See more

Company replied

Rated 5 out of 5 stars

Wouldn't use anyone else for health insurance. Shout out for Stanley in particular. They are proactive, contact made well in advance of any renewal date and a swift sweep of the best and most approp... See more

Company replied

Rated 5 out of 5 stars

I have just come from a conversation with a member of the team at Baker and Hudson. He was so helpful and responsive that, should I ever need to claim I know that someone will be there to guide me thr... See more

Company replied

Rated 5 out of 5 stars

Alex was very knowledgeable and really supportive as we moved to Baker Hudson Health whilst also moving from one PMI provider to another. I was kept up to date throughout the whole process, and A... See more

Company replied


Company details

  1. #5 of 230 best companies in Insurance agency
  2. #1 of 39 best companies in Business insurance company
  3. #2 of 27 best companies in Health insurance agency
  4. #3 of 21 best companies in Income Protection Insurance Company
  5. #9 of 178 best companies in Insurance broker
  6. #9 of 54 best companies in Life Insurance Agency

Information provided by various external sources

Baker Hudson Health specialises in private medical insurance, not only for individuals but also high net worth, high profile, international and SME clients. We pride ourselves on delivering a bespoke service with ongoing support and guidance throughout the plan year. Our expert advisers are experienced in dealing with pre-existing conditions, understanding complex medical terminology and insurance jargon, meaning you don’t have to.

Written by the company


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,180)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Human contact .. makes such a difference

I was surprised to reach a human at the end of the phone so quickly. No lengthy pressing of buttons and getting lost in a system. Very refreshing!

A knowledgeable and friendly team able to answer all my questions and my concerns. I would highly recommend them.

5 June 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Ms Manger

Thank you for your positive feedback and 5-star rating.

We pride ourselves on our personal approach and I am happy to hear this made your experience positive and helpful. If you need anything throughout the policy year, please do get in touch.

I will be in contact prior to your renewal if we do not speak beforehand.

Stan

Rated 5 out of 5 stars

Exceptional service

Without Freddie I would probably never be able to navigate the choppy waters of health insurance! He is an absolute star, always so warm and friendly, keeps my up to date with everything, nothing is too much trouble, he is endlessly patient and will always find an insurance plan that suits your health needs as well as your wallet. Exceptional service, I am very grateful.

9 June 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Mrs Tredwell,

Thank you for your feedback and 5-star rating. Your kind words mean a great deal and I am very happy to hear you were pleased with the “exceptional service” I provided.

If you need anything throughout the policy year please do not hesitate to get in touch.

Freddy

Rated 5 out of 5 stars

Simplifying a complicated sector

I’ve been using Baker Hudson for some years now. They simplify the complicated health insurance sector and make sure I know what I’m buying.

28 May 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Alexandra

Thank you very much for taking the time to leave another 5-star review. Receiving such positive feedback year on year from longstanding clients like yourself means a great deal.

I look forward to speaking again at your next renewal if not before.

James

Rated 5 out of 5 stars

Excellent advice

My health insurance requirements were prepared very professionally and efficiently by Baker Hudson Health and I will recommend them highly to family and friends

4 June 2025
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Reply from Baker Hudson Health Ltd

Mr Berger,

Thank you for your positive feedback and 5-star score. I am pleased to hear you were happy with the service provided and that you will recommend us to your family and friends.

Please do get in touch should you need anything further. If we do not hear from you in the meantime we will be in contact prior to your renewal.

Stan

Rated 5 out of 5 stars

I found James very helpful and…

I found James very helpful and informative
Gave me the answers. I needed

30 May 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Tim

Thank you for your 5-star rating and positive feedback. I am happy to hear the service I provided was both helpful and informative. If you need anything further, please do not hesitate to get in contact.

James

Rated 5 out of 5 stars

Great service from Matt

Great service from Matt. Highly recommended.

22 May 2025
Unprompted review
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for your positive feedback and 5-star rating. I am pleased to hear you were happy with the service I provided.

Matt

Rated 5 out of 5 stars

Easy and Easy

All it took was one request for a quote, one telephone call and you have a happy customer.

You listening to what I was asking for, made the terminology simple to understand.

Highly recommended this company and my representative.

30 May 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Maria

Thank you for your kind words and your 5-star score. I am pleased to hear the service I provided was received well. Your recommendation also means a great deal and I look forward to speaking again at your renewal if not before.

Please do get in touch should you need anything further.

James

Rated 5 out of 5 stars

Stanley from Baker Hudson Health has…

Stanley from Baker Hudson Health has been looking after my family's PMI for several years. He offers a wonderful service and it's taken away all the admin and research that I had to do myself. This year he has saved us £2645 by recommending a provider switch on almost identical terms. Highly recommend.

30 May 2025
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Reply from Baker Hudson Health Ltd

Samantha

Thank you for taking the time to leave your glowing feedback and 5-star rating.

It was a pleasure speaking with you and I am very happy I was able to make such a large saving whilst maintaining your terms.

Please do not forget I am here for all year around support, therefore if you need anything throughout the policy year please do not hesitate to get in contact.

Stan

Rated 4 out of 5 stars

The agent was helpful.

The agent, was good at explaining different aspects of choosing a health provider.

27 May 2025
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Reply from Baker Hudson Health Ltd

D Bybordi

Thank you for taking the time to leave your feedback. I am pleased to hear you felt the different aspects of choosing a health insurance provider was explained well.

If you need anything further, please do get in touch.

Stan

Rated 5 out of 5 stars

Constructive approach to problem solving.

The executives thoroughly reviewed and understood our concerns and then offered constructive recommendations to address and resolve them: and, after discussion, followed them up by identifying new product providers, approached them on our behalf and negotiated what proved to be a positive and acceptable outcome for us.

21 May 2025
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Reply from Baker Hudson Health Ltd

Andrew

Thank you for taking the time to leave your positive feedback and 5-star rating. I am very happy to hear you were pleased with the service provided and the outcome obtained.

If you need anything throughout the policy year, please do not hesitate to get in touch.

Stan

Rated 4 out of 5 stars

Very helpful

Very helpful

13 May 2025
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Reply from Baker Hudson Health Ltd

Mr Webber

Thank you for your feedback. Please do get in touch should you need anything throughout the policy year.

Stan

Rated 5 out of 5 stars

switching company

Made switching my health insurance to another company very easy and beneficial. Considerate and efficient.

9 May 2025
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Reply from Baker Hudson Health Ltd

Miss Barnes

Thank you for your feedback and 5-star rating. I am happy to hear you were pleased with the outcome and the service provided.

Please do get in touch should you need anything throughout the policy year.

Stan

Rated 5 out of 5 stars

Professional

The agent I spoke to was very insightful and professional.

12 May 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Mr Mutyorauta

Thank you for your 5-star rating and your positive feedback.

I will get in touch prior to your renewal, but if you need anything in the meantime please do get in contact.

Stan

Rated 5 out of 5 stars

Excellent advice

Excellent advice, patience and diligence from Stan Marshall - came recommended and would definitely tell people interested in private health insurance to get in touch with him.
Thank you Stan.

6 May 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for your kind words. I am very happy to hear you are pleased with the advice provided. Your recommendation also means a great deal.

Please do not forget I am here for all year around support, therefore if you need anything prior to your renewal do get in touch. If I do not hear from you in the meantime I will be in contact at your renewal.

Stan

Rated 5 out of 5 stars

How diligent effective and engaging they are

Excellent and efficient service

30 April 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Mr Head

Thank you for your positive feedback and 5-star rating. I appreciate your kind words, and I am pleased to hear you were happy with the service I provided.

Please get in touch should you need anything further.

James

Rated 5 out of 5 stars

Very good service as usual

Very good service as usual. Pleasant friendly and efficient experience. Thank you.

29 April 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Mrs Stirling,

Thank you for taking the time to leave another 5-star review. It means a great deal to hear such positive feedback from a long-standing client like yourself.

If you need anything further please do get in touch.

Stan

Rated 5 out of 5 stars
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for your review and 5-star rating. I am happy to hear you found the service I provided to be “professional and responsive”.

Please do get in touch should you need anything further.

Matt

Rated 5 out of 5 stars

James Hopkins was always helpful

James Hopkins was always helpful

28 April 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Mrs Marsh

Thank you for taking the time to leave your positive feedback.

Please do get in touch should you need anything throughout the policy year. I will be in contact prior to your next renewal if we do not speak again beforehand.

James

Rated 5 out of 5 stars

seamless experience from Stanley

seamless experience from Stanley, excellent service

28 April 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for taking the time to post your positive review. I am happy to hear the service I provided was both seamless and excellent.

Please do get in touch should you need anything further. I will be in contact prior to your renewal if we do not speak beforehand.

Stan

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