Baker Hudson Health Ltd Reviews 

1,180
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely knowledgeable, patient, and genuinely supportive when guiding them through complex health insurance choices without any pressure. Many people mention the personal approach, noting that representatives take the time to thoroughly explain every single detail and tailor cover to individual needs. Consumers also deeply appreciate the highly efficient service and how straightforward it is to secure better renewal deals and lower annual premiums. People consistently note that the team handles provider transitions smoothly, communicates clearly, and always responds promptly to phone calls and questions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing them as consistently friendly, helpful,... See more

Service

Consumers find service to be positive, highlighting consistently helpful, polite, and professional... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, responsive, and... See more

Price

Customers report great satisfaction with the pricing and significant savings achieved on their policies.... See more

Response time

Users describe satisfaction with response times, highlighting swift and prompt communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful company in changing our private health provider. We dealt with Stanley who provided us with all the information we required to make an informed decision. He was very knowledgeable but... See more

Company replied

Rated 5 out of 5 stars

Wouldn't use anyone else for health insurance. Shout out for Stanley in particular. They are proactive, contact made well in advance of any renewal date and a swift sweep of the best and most approp... See more

Company replied

Rated 5 out of 5 stars

I have just come from a conversation with a member of the team at Baker and Hudson. He was so helpful and responsive that, should I ever need to claim I know that someone will be there to guide me thr... See more

Company replied

Rated 5 out of 5 stars

Alex was very knowledgeable and really supportive as we moved to Baker Hudson Health whilst also moving from one PMI provider to another. I was kept up to date throughout the whole process, and A... See more

Company replied


Company details

  1. #5 of 230 best companies in Insurance agency
  2. #1 of 39 best companies in Business insurance company
  3. #2 of 27 best companies in Health insurance agency
  4. #3 of 21 best companies in Income Protection Insurance Company
  5. #9 of 178 best companies in Insurance broker
  6. #9 of 54 best companies in Life Insurance Agency

Information provided by various external sources

Baker Hudson Health specialises in private medical insurance, not only for individuals but also high net worth, high profile, international and SME clients. We pride ourselves on delivering a bespoke service with ongoing support and guidance throughout the plan year. Our expert advisers are experienced in dealing with pre-existing conditions, understanding complex medical terminology and insurance jargon, meaning you don’t have to.

Written by the company


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,180)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thoughtful, polite and personal service

Thoughtful and personal service as always! I always feel that I am important to whoever is dealing with me. Nothing is ever too difficult. My questions are always carefully considered. All the advisors are extremely knowledgeable and always find us the best and most appropriate cover.
Everyone is so polite. Always a pleasure talking to them.

17 July 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Louise

Thank you very much for your positive review of the service provided. It means a great deal to hear that no matter who you speak to here at Baker Hudson Health you feel well taken care of. It also means a great deal to receive such positive feedback from a long standing client like yourself.

Please do not forget we are here for all year around support. We will be in touch at renewal if we do not hear from you in the meantime.

Stan

Rated 5 out of 5 stars

First class service

First class service. Good knowledge of the market. Trouble free renewal. Excellent.

15 July 2025
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Reply from Baker Hudson Health Ltd

John

Thank you for your feedback and 5-star rating. I am pleased to hear the service I provided was “first class” and “trouble free”.

If you need anything further, please do get in touch.

Michael

Rated 5 out of 5 stars

Private Health Insurance

Deal with Michael each year, to get us the best deal on company private health insurance. Very trustworthy and saves us so much time and energy. Would highly recommend their services.

14 July 2025
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Reply from Baker Hudson Health Ltd

Jane

Thank you for your positive feedback and 5-star rating. It is a pleasure speaking with you year on year and I am pleased to hear you continue to be happy with the service I provide. Thank you also for your recommendation.

If you need anything throughout the policy year, please do get in touch.

Michael

Rated 5 out of 5 stars

Provided a very professional service…

Provided a very professional service and tailored the cover to match our individual circumstances. Would definitely recommend them to colleagues friends and family.

1 July 2025
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Reply from Baker Hudson Health Ltd

Thank you, Trevor for your kind words and 5-star rating. I am happy to hear the service I provided was professional and met your needs.

Please do get in touch should you need anything further.

James

Rated 5 out of 5 stars

Speak to these as soon as. Extremely good

Stanley managed to arrange better health cover for a lower monthly fee against my recent Vitality quote.
Very easy to arrange and explained in detail. Would recommend them to everyone.

9 July 2025
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Reply from Baker Hudson Health Ltd

David,

Thank you for your positive feedback and 5-star rating. I am very pleased to hear you were happy with the service I provided, and the outcome obtained. Your recommendation also means a great deal.

Please do not forget I am here for all year around support, therefore if you need anything further, please do get in touch.

If I do not hear from you in the meantime, I will be in contact at renewal.

Stan

Rated 5 out of 5 stars

Professional and was very helpful.

Professional and was very helpful.

8 July 2025
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Reply from Baker Hudson Health Ltd

Paul

Thank you for your feedback and 5-star rating. I am happy to hear the service I provided was both helpful and professional.

If you need anything further, please do get in touch.

James

Rated 5 out of 5 stars

My experience today with Baker Hudson was first rate and highly recommended

My experience today with Baker Hudson was incredible - everything was "can do". Everything was clear and the offering was excellent. Highly recommended to deal with in my view. Very friendly and welcoming and all questions answered.

8 July 2025
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Reply from Baker Hudson Health Ltd

Jeannie,

Thank you for your glowing review on the "first rate" service provided. I am pleased to hear everything was clearly explained and your were happy with the outcome obtained.

If you need anything throughout the policy year, please do get in touch.

James

Rated 5 out of 5 stars

Always great customer service with BH

Always great customer service with BH, Adds value where possible. We have been customers for several years now and often recommend the services they provide to friends.

1 July 2025
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Reply from Baker Hudson Health Ltd

Thank you Mr Sands,

I am grateful you have taken the time to leave your positive feedback on the services provided. Receiving such positive feedback from long standing clients like yourself means a great deal.

If you need anything further please do get in touch.

Michael

Rated 5 out of 5 stars

Great service from Michael Lear

Great service from Michael Lear, he found the best policy for our company and has always been quick to action any enquiries we have. I would recommend this company highly. They are professional and provide excellent ongoing service.

1 July 2025
Unprompted review
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Reply from Baker Hudson Health Ltd

David,

Thank you for your feedback and 5-star rating. I am pleased to hear the service I provided was of a high standard and that you would recommend our organisation to others.

Please do get in touch should you need anything further.

Michael

Rated 5 out of 5 stars

Efficient service

Michael was efficient and helpful

25 June 2025
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Reply from Baker Hudson Health Ltd

Rita

Thank you for your positive feedback. I am very pleased to hear the service I provided was both efficient and helpful.

Please do get in touch should you need anything further.

Michael

Rated 5 out of 5 stars

Excellent help and advice

Excellent help and advice

25 June 2025
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Reply from Baker Hudson Health Ltd

St John,

Thank you for your review. I am pleased to hear the advice and help I provided was “excellent”.

If you need anything throughout the policy year, please do get in touch. If we do not speak beforehand, I will be in contact prior to your renewal.

James

Rated 5 out of 5 stars

One cannot ask for more professionalism…

One cannot ask for more professionalism coupled with a caring, patient and understanding approach. Michael is our go to man.

24 June 2025
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Reply from Baker Hudson Health Ltd

Timothy

Thank you for your kind words and 5-star rating. Receiving such positive feedback year on year from longstanding clients like yourself means a great deal.

If you need anything further, please do get in touch.

Michael

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient. I'll definitely recommend to my friends.

24 June 2025
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Reply from Baker Hudson Health Ltd

F J Perez

Thank you for your positive feedback and 5-star rating. I am happy to hear the service I provide was both helpful and efficient. Your recommendation also means a great deal.

If you need anything further, please do get in touch.

Matt

Rated 5 out of 5 stars

Always very professional

Always very professional. Always do the best they can. Would not bother trying to do better. An excellent all round experience from start to finish.

24 June 2025
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Reply from Baker Hudson Health Ltd

Thank you for taking the time to leave your positive feedback and 5-star rating. Receiving such positive feedback from a longstanding like yourself means a great deal.

If you need anything throughout the policy year, please do get in touch.

Stan

Rated 5 out of 5 stars

Excellent Service and Advice

The service and advice I received helped me make an informed decision on the type of health insurance policy that was fit for my needs and budget. My overall experience of dealing with James at Baker Hudson could not have been better.

23 June 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Terry

Thank you very much for your positive feedback and 5-star rating. Receiving such positive feedback on the service I provided means a great deal.

If you need anything throughout the policy year, please do get in touch. I will be in contact at your next renewal if we do not speak beforehand.

James

Rated 5 out of 5 stars

Really great

Hi i found the whole experience really easy and explained great.

19 June 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for taking the time to leave your 5-star rating and positive feedback. I am happy to hear you found the whole experience easy and well explained.

If you need anything further, please do get in touch.

Matt

Rated 5 out of 5 stars

The turn around was quick and the…

The turn around was quick and the processes well explained. Most importantly, I got what I was after.

12 June 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Mrs Muzira

Thank you for your positive feedback and 5-star rating. I am pleased to hear you were happy with the turnaround time and the outcome obtained.

If you need anything further, please do get in touch.

Matt

Rated 5 out of 5 stars

Easy to contact and easy to deal with

Easy to contact and easy to deal with. some of the complexities of the insurer change were handled quickly and efficiently

13 June 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Janson

Thank you for taking the time to leave your positive feedback and 5-star rating. I am pleased that I was able to assist with your policy changes efficiently.

Please do get in touch should you need anything further. If I do not hear from you beforehand I will be in contact prior to your renewal.

James

Rated 5 out of 5 stars

I have used Baker Hudson for many years…

I have used Baker Hudson for many years now and have always found them courteous and extremely efficient. They have brokered very good deals for medical Insurance for my wife and I for 2025/26 and we are very pleased with their service.
We would fully recommend.

12 June 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for your kind words and 5-star rating. Receiving such positive feedback from long standing clients like yourself means a great deal.

If you need anything throughout the policy year, please do get in touch. If I do not hear from you beforehand I will be in contact at your next renewal.

Michael

Rated 5 out of 5 stars
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Mr Hunt

Thank you for taking the time to leave your 5-star review, I am pleased to hear the service I provided was “First class”.

If you need anything further, please do not hesitate to get in touch.

Michael

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