The product packaging took a little beating because of the new tariff regulations. However, the Baker Ross team handled my order with care and professionalism to track it down and ensure it was succes... See more
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Unfortunately, they stopped shipping to the U. S. They did not let me know this for weeks so it looked like my order was in transit. I am still waiting on my refund.
Company replied
I purchase crafts for my autistic son, he really enjoys them…helps calm his anxiety. Shipping was very quick this time. I am extremely disappointed that you are currently not shipping to the USA. Plea... See more
Company replied
This shipment of small wooden letters was taking longer than I thought it went to be delivered. I emailed the company, who informed me that the letters were coming from the UK. That it would take long... See more
Company details
About Baker Ross USA
Written by the company
Arts & Crafts
Craft Activities
Toys
OFFERS
Contact Us
Inspiring creativity since 1974
We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.
We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!
Exclusive Products
With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.
Money back guarantee
All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Contact info
3.7
Average
694 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Kids and Moms loved the nativity scene…
Kids and Moms loved the nativity scene project and the foam trees!
26 November 2024
Reply from Baker Ross USA
Hi Nancy,
Thank you for your review.
We are so happy to hear your kids and you enjoyed the nativity scene project and foam trees. It warms our hearts to know we could be a part of creating such positive memories for your family. We truly appreciate you taking the time to share your wonderful feedback. Your kind words mean a great deal to us and inspire us to continue providing enjoyable and engaging activities. We hope you will join us again for future projects. Thank you again for your support.
Best regards,
Valentina
The Baker Ross Team
I am so happy to have found your…
I am so happy to have found your website. There are so many great craft choices. I will be reordering soon!
27 November 2024
Reply from Baker Ross USA
Hi Lynda,
Thank you for your review.
We are thrilled you had a positive experience browsing our website and discovering our wide selection of crafts. It means a lot to us that you enjoyed your visit and plan to reorder soon. We're always working to improve and offer the best possible selection for our customers, so your feedback is truly appreciated. We look forward to seeing you again soon.
Best regards,
Valentina
The Baker Ross Team
shipped quickly and arrived before I…
shipped quickly and arrived before I needed it! Great job!
28 November 2024
Reply from Baker Ross USA
Hi Kelly,
Thank you for your review.
We are happy to hear your order arrived ahead of schedule and that you are pleased with the quick shipping. It makes us happy to know we could meet your needs and contribute to a positive experience. We always strive to provide efficient and reliable service, and your feedback confirms we are on the right track. Thank you for taking the time to share your positive experience with us; it means a great deal. We truly appreciate your kind words and look forward to serving you again in the future. Your satisfaction is our priority, and we are delighted you had such a seamless experience this time.
Best regards,
Valentina
The Baker Ross Team
I never received my order.
22 November 2024
Reply from Baker Ross USA
Hello Sheila,
We sincerely apologize for the inconvenience you experienced.
We understand how frustrating it can be to not receive an order.
We are committed to ensuring all customers receive their orders in a timely manner.
We will investigate this matter further to prevent similar issues in the future.
We will also email you shortly.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Less quality than I expected and one doesn’t work but my grandson will love them just the same.
Less quality than I expected
21 November 2024
Reply from Baker Ross USA
Hello Kelli,
We understand your disappointment with the quality.
We strive to provide the best experience possible and appreciate you bringing this to our attention.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Have not received as yet
Have not received as yet! I want to cancel order and now having difficulty getting it not delivered. I needed items by Dec. 8. I still do not have them.
26 November 2024
Reply from Baker Ross USA
Hello Brenda,
We understand your frustration with the delay in receiving your order and the difficulty you're experiencing in getting it delivered.
We apologize for the inconvenience this has caused, especially since you needed the items by a specific date.
Upon checking, we can now see that your order has been delivered on the 11/12.
Our apologies for any inconvenience caused.
Kind regards,
Cindy.
Reply from Baker Ross USA
Hi
Thank you for your review.
We are pleased you had a positive experience with our products and service. We truly appreciate your kind words about the quality of our kits and the speed of our customer service response. It is rewarding to hear that our efforts to provide unique and high-quality products, along with responsive support, have met your expectations. We are dedicated to continually improving, and your feedback is invaluable in helping us achieve that goal. Thank you again for your wonderful review; we hope you enjoy your purchase.
Best regards,
Valentina
The Baker Ross Team
Good All Around
Web site good; follow through good; product as described; reasonable prices.
17 November 2024
Reply from Baker Ross USA
Hi Linda,
We are thrilled you had a positive experience. We appreciate you taking the time to share your feedback. It is wonderful to hear that you found our website easy to navigate, the order fulfillment process smooth, and the product met your expectations. Knowing our prices were reasonable is also very encouraging. We are dedicated to providing a seamless and satisfying shopping experience, and your review confirms we are on the right track. Thank you again for your kind words; we value your business and look forward to serving you again in the future. We strive to maintain these standards across all aspects of our service.
Best regards,
Valentina
The Baker Ross Team
I like the products for my grandkids…
I like the products for my grandkids but your prices are high and in order to get discounts you have to have large orders.
21 November 2024
Reply from Baker Ross USA
Hello Mary,
We appreciate you taking the time to share your feedback.
We understand that pricing is an important consideration for our customers.
Unfortunately, we are unable to provide any discount codes unless if there is one from the website.
All our discount codes also have a spend limit.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Reply from Baker Ross USA
Hi Diane,
Thank you for your review.
We are thrilled you received your order as promised and found the product to be of good quality. We appreciate you taking the time to share your positive feedback with us. Your comments about the packaging and timely delivery are especially encouraging, as we strive to provide a seamless experience from order placement to arrival. We are always working to improve, and your review helps us understand what we're doing well. Thank you again for your kind words; we value your business.
Best regards,
Valentina
Reply from Baker Ross USA
Hi Joan,
Thank you for your review.
We are very pleased you found our product met your needs and that it was both affordable and user-friendly. Your feedback means a great deal to us, and we appreciate you taking the time to share your positive experience. We are always striving to provide excellent value and ease of use, and your review confirms we are on the right track. We hope you continue to enjoy using our product and look forward to serving you again in the future. Thank you again for your kind words.
Best regards,
Valentina
Customer Service
Well done materials and supplies
Kits come with plenty of supplies and though the directions were simple they were easy to follow even for a 5 year old. He was proud of his finished ornament. We did find glue helpful if he made an overly large hole - a dot if the glue held it in place.
4 December 2024
Reply from Baker Ross USA
Hi,
Thank you for your review.
We are pleased to know you and your 5-year-old had such a positive experience. It's wonderful that the kit was easy for him to use, and that he felt proud of his finished ornament. We appreciate you sharing your experience and your helpful tip about using glue for larger holes. We are so glad we could be a part of your holiday crafting fun.
Kind regards,
Valentina
I NEVER RECIEVED THE…
I NEVER RECIEVED THE ITEMS.............SEND OUT THE ITEMS THAT I PAID FOR..
15 November 2024
Reply from Baker Ross USA
Hello Luk,
We understand your frustration.
We are truly sorry to hear that you haven't received your order.
We are committed to ensuring all customers receive their orders in a timely manner.
We will investigate this matter further and do our best to resolve the issue.
We will also email you directly very shortly.
Our apologies for any inconvenience.
Kind regards,
Cindy.
I have not received the items I…
I have not received the items I purchased. When will they arrive
15 November 2024
Reply from Baker Ross USA
Hello Deborah,
We understand your frustration with the delay in receiving your order.
We are working diligently to ensure all orders are delivered promptly.
We apologize for any inconvenience this may have caused you.
We can see that a full refund was issued as a result.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Perfect size needed for small Christmas…
Perfect size needed for small Christmas activity boxes.
13 November 2024
Reply from Baker Ross USA
Hi Melany,
We are so happy to hear the product perfectly suited your needs for the Christmas activity boxes. It's wonderful to know we could contribute to your festive preparations. We truly appreciate you taking the time to share your positive experience with us. Your feedback means a great deal and encourages us to continue providing high-quality products. We hope you and your recipients enjoyed the activities. Thank you again for your kind words. We wish you a joyous holiday season.
Kind regards,
Valentina
Sadly Disappointed!
I am so disappointed with my first order from Baker Ross. I ended up paying over $14.00 (product & shipping) for a teeny, tiny little box of wooden snowflakes. You can hardly handle the snowflakes without them breaking!! As I painted them they broke! Attaching them to my craft project they broke! Although ones that didn’t break did look cute on my finished project. However they are of such poor quality that I will never order from Baker Ross again. ☹️
13 November 2024
Reply from Baker Ross USA
Hello Nancy,
Thank you for your sharing your review.
We understand your disappointment with the quality of the wooden snowflakes.
We strive to provide high-quality products and are sorry to hear that your experience did not meet your expectations.
We value your feedback and will use it to improve our offerings.
Our apologies for any inconvenience.
Kind regards,
Cindy.
It took longer than I expected to…
It took longer than I expected to receive the order. Some of the crafts were good and as shown on the website, but others were not.
13 November 2024
Reply from Baker Ross USA
Hello Kathy,
We appreciate you taking the time to share your feedback.
We understand that receiving your order in a timely manner is important, and we apologize if the delivery took longer than expected.
We strive to ensure all our crafts meet the quality standards shown on our website.
We'll take your feedback into consideration as we continue to improve our services.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Order received timely and was exactly…
Order received timely and was exactly as pictures online
11 November 2024
Reply from Baker Ross USA
Hi Sharilyn,
Thank you for your review.
We are very pleased to hear your order arrived promptly and matched the online images perfectly. It makes us happy to know we met your expectations. We always strive to provide accurate product representations and efficient delivery, so your feedback is truly appreciated and encourages us to continue providing excellent service. Thank you for taking the time to share your positive experience with us. We value your business and hope you enjoy your purchase.
Kind regards,
Valentina
Very good tracking
14 November 2024
Reply from Baker Ross USA
Hi Charles
We are pleased you are satisfied with the tracking provided for your order.
Your feedback means a great deal to us, and we appreciate you taking the time to share your positive experience.
Kind regards,
Valentina,
The Baker Ross Team
Arrived much later than promised
I ordered the items because the website said I would receive them a few days before I needed them. But they arrived more than a week later, and now I don't need them and I couldn't use them for the project I had in mind.
15 November 2024
Reply from Baker Ross USA
Hello Nancy,
We understand your frustration with the delayed delivery.
We strive to provide accurate delivery estimates, and we apologize that the items arrived later than expected.
We appreciate you bringing this to our attention and will work to improve our delivery processes.
Our apologies for any inconvenience.
Kind regards,
Cindy.
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