The product packaging took a little beating because of the new tariff regulations. However, the Baker Ross team handled my order with care and professionalism to track it down and ensure it was succes... See more
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Unfortunately, they stopped shipping to the U. S. They did not let me know this for weeks so it looked like my order was in transit. I am still waiting on my refund.
Company replied
I purchase crafts for my autistic son, he really enjoys them…helps calm his anxiety. Shipping was very quick this time. I am extremely disappointed that you are currently not shipping to the USA. Plea... See more
Company replied
This shipment of small wooden letters was taking longer than I thought it went to be delivered. I emailed the company, who informed me that the letters were coming from the UK. That it would take long... See more
Company details
About Baker Ross USA
Written by the company
Arts & Crafts
Craft Activities
Toys
OFFERS
Contact Us
Inspiring creativity since 1974
We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.
We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!
Exclusive Products
With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.
Money back guarantee
All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Contact info
3.7
Average
694 reviews
Asks customers to review
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Reply from Baker Ross USA
Hello Mary,
Thank you for posting on Trustpilot.
We understand that your expectations for the size of the house may not have been met.
We appreciate your feedback and will use it to improve our services.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Reply from Baker Ross USA
Hello,
We appreciate your feedback and understand that you found the puzzles a bit challenging to break apart.
We strive to create engaging and stimulating puzzles, and we're always looking for ways to improve our products.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Loving the products
I loved the products I received from your company. They are wonderful!
13 November 2024
Reply from Baker Ross USA
Hi Ella,
Thank you for your review.
We are very happy you loved our products. Your feedback means the world to us, and it inspires us to continue providing high-quality items that bring joy to our customers. We are so happy to hear they met your expectations and exceeded them. We truly appreciate you taking the time to share your positive experience. It is wonderful to know our products brought you such happiness. Thank you again for your kind words and support; we value your business. We hope you will continue to enjoy our products and look forward to serving you again soon.
Best regards,
Valentina
Kits came well packed and quickly.
12 November 2024
Reply from Baker Ross USA
Hi Gerri,
Thank you for your review.
We are thrilled to hear your kits arrived quickly and well-packed. It makes us happy to know our efforts to ensure a smooth delivery experience were successful. We truly appreciate you taking the time to share your positive feedback; it means a great deal to our team. We strive to provide excellent service and high-quality products, and your review confirms we're on the right track. Thank you again for your kind words and for choosing us. We hope you enjoy your kits.
Best regards,
Valentina
The Baker Ross Team
This craft was very hard to put…
This craft was very hard to put together and we had to use hot glue gun to keep it from falling apart. It also did not come with instructions.
12 November 2024
Reply from Baker Ross USA
Hello Priscilla,
We understand your frustration with the assembly process and the lack of instructions.
We strive to provide products that are easy to assemble and come with clear instructions.
We appreciate you bringing this to our attention and will use your feedback to improve our products and processes.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Everything was just what I wanted to…
Everything was just what I wanted to the youngsters on Christmas Eve.
7 November 2024
Reply from Baker Ross USA
Hi Cynthia,
Thank you for your review.
We are very pleased to hear your Christmas Eve experience was enjoyable for the youngsters. It means so much to us that we could contribute to making it a special occasion for them. We truly appreciate you taking the time to share your positive feedback; it motivates us to continue providing excellent service. We hope to see you again soon.
Best regards,
Valentina
The Baker Ross Team
Reply from Baker Ross USA
Hi Karen,
Thank you for your review, we are very happy to hear you liked this product.
We value your business and hope you enjoy your purchase.
Best regards,
Valentina
The Baker Ross Team
Web sit was easy to find stuff on. Check out and deliver was great. Even being shipped to the US
Web sit wS easy to
8 November 2024
Reply from Baker Ross USA
Hi Cindy,
Thank you for your review.
We are happy to know you found our website easy to navigate. We strive to create a user-friendly experience for all our visitors, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience, and we hope you continue to enjoy using our site. Your comments are invaluable as we continually work to improve and enhance our online presence. Thank you again for your wonderful review.
Best regards,
Valentina
The Baker Ross Team
A Little Disappointed
Positives:
Customer service and Email updating on transport and delivery.
Negatives:
Long time between order and delivery
The size of the lift note was much smaller than I thought it would be. Recommend putting dimensions of note area in the description of the product
4 November 2024
Reply from Baker Ross USA
Hello Carolyn,
We appreciate your feedback and understand your disappointment regarding the delivery time and size of the lift note.
We strive to provide timely deliveries and accurate product descriptions.
We will take your feedback into consideration to improve our services and product information.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Great stencils and caft kits
I love the stencils and caft kits I ordered. Arrived quickly, packed well and were good quality products. Very pleasant experience.
7 November 2024
Reply from Baker Ross USA
Hi Heidi,
Thank you for your review.
We are thrilled you had a positive experience with your recent order. We appreciate you taking the time to share your feedback. It means a lot to us to hear that you were pleased with the quality of the stencils and craft kits, as well as the speed and care taken with the packaging. We are delighted you enjoyed your purchase and hope you will continue to enjoy crafting with our products. Thank you again for your kind words; they truly motivate us.
Best regards,
Valentina
The Baker Ross Team
Reply from Baker Ross USA
Hi Catherine,
Thank you for your review.
We are pleased you received your order quickly and that it met your expectations. We always strive to provide a seamless and efficient shopping experience, and it's wonderful to hear that we succeeded in this instance. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive feedback. We hope you enjoy your purchase and look forward to serving you again in the future. Thank you for choosing us.
Best regards,
Valentina
The Baker Ross Team
Shipping was quick
Shipping was quick. The wood products I purchased were smaller than expected
28 October 2024
Reply from Baker Ross USA
Hi Michelle,
Thank you for your review.
We are happy you received your order quickly. We appreciate you bringing the size discrepancy to our attention. We always strive for accuracy in our product descriptions and are sorry to hear the items weren't quite as large as you anticipated. We will review our product descriptions to ensure greater clarity for future customers. We value your feedback and hope you will consider us again in the future. Thank you for your understanding.
Best regards,
Valentina
The Baker Ross Team
It was an easy process to order these…
It was an easy process to order these toys, and they came in a reasonable amount of time. Thanks!
28 October 2024
Reply from Baker Ross USA
Hi Molly,
Thank you for your review.
We are thrilled you found our ordering process straightforward and the delivery time acceptable. We appreciate you taking the time to share your positive experience. Your feedback is invaluable as we continually strive to improve our services and ensure a smooth and enjoyable shopping experience for all our customers. We are delighted you are happy with your recent purchase and hope you enjoy the toys. Thank you again for your kind words. We hope to see you again soon.
Best regards,
Valentina
The Baker Ross Team
No instructions
Craft kits did not come with instructions, and some of the pieces required glue, which was not included. But our 7-year-old granddaughter loved it!
9 November 2024
Reply from Baker Ross USA
Hello Anne,
We appreciate you taking the time to share your feedback.
We understand that the lack of instructions and glue could have been frustrating.
We're glad your granddaughter enjoyed the craft kits despite these omissions.
We'll take your feedback into consideration for future product improvements.
Kind regards,
Cindy.
our box got held up in customs here in…
our box got held up in customs here in Denver for almost a week and didn't arrive in time for our kids halloween party. it was really disappointing.
22 October 2024
Reply from Baker Ross USA
Hello,
Thank you for posting on Trustpilot.
We understand your frustration with the delay in your order's arrival.
We strive to ensure timely delivery, and we are disappointed to hear that your box was held up in customs.
We value your feedback and will use it to improve our shipping processes.
Please also note that you can return the parcel back for a refund if the goods are no longer needed.
Our apologies for any inconvenience.
Kind regards,
Cindy.
This didn’t specify the size of the…
This didn’t specify the size of the manger. Im disappointed with the small size.
21 October 2024
Reply from Baker Ross USA
Hi Julie,
Thank you for your review.
We appreciate you bringing this to our attention. We understand your disappointment with the size of the item. We strive to provide accurate descriptions and will review our product details to ensure clarity for future customers. We value your feedback and hope you will consider browsing our other products. We are always working to improve.
Best regards,
Valentina
The Baker Ross Team
Reply from Baker Ross USA
Hi Seana,
We are thrilled you and your children had such a positive experience with our craft kit. It makes us so happy to hear that it was easy for them to use and that they enjoyed the creative process. We poured our hearts into designing a kit that would be both fun and accessible, so your feedback is incredibly rewarding. We hope you will continue to explore our range of creative products and look forward to seeing what amazing things you create next.
Best regards,
Valentina
The Baker Ross Team
They were much smaller than I hoped
They were much smaller than I hoped. They won’t even work they are so small. I’ll try to return them.
Hoping for a fun gift for grandkids.
25 October 2024
Reply from Baker Ross USA
Hello,
Thank you for your message.
We can see that you have already been in touch with us and that we have responded to your enquiry.
Kind regards,
Cindy.
Never got the shipment and never heard again from this scam
They sent the parcel to the wrong address and made it so I couldn't correct the address, I reached out to the company's email and got no response.
18 October 2024
Reply from Baker Ross USA
Hello Camila,
We are sorry to hear that you have not received your order.
We sincerely apologize for the inconvenience this has caused.
We value your feedback and will use it to improve our processes and ensure that such incidents are minimized in the future.
Unfortunately, upon checking our email trails, it looks like we have not received any email for yourself.
We will now get in touch with you via email to resolve this issue.
Our apologies for any inconvenience.
Kind regards,
Cindy.
I ordered the Paddle and ball for my…
I ordered the Paddle and ball for my grandkids for Christmas! They are so small they can’t even use them! Tinier than my hand!
$40 worth of junk!
4 November 2024
Unprompted review
Reply from Baker Ross USA
Hello Sherran,
We understand your disappointment.
We strive to provide high-quality products and appreciate you sharing your feedback.
We will take your comments into consideration as we continue to improve our offerings.
We can also see that you have been in touch with us via email and we have advised you that the size is stated on the website and advise you the process on how to return this item, if needed.
Kind regards,
Cindy.
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