The product packaging took a little beating because of the new tariff regulations. However, the Baker Ross team handled my order with care and professionalism to track it down and ensure it was succes... See more
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Unfortunately, they stopped shipping to the U. S. They did not let me know this for weeks so it looked like my order was in transit. I am still waiting on my refund.
Company replied
I purchase crafts for my autistic son, he really enjoys them…helps calm his anxiety. Shipping was very quick this time. I am extremely disappointed that you are currently not shipping to the USA. Plea... See more
Company replied
This shipment of small wooden letters was taking longer than I thought it went to be delivered. I emailed the company, who informed me that the letters were coming from the UK. That it would take long... See more
Company details
About Baker Ross USA
Written by the company
Arts & Crafts
Craft Activities
Toys
OFFERS
Contact Us
Inspiring creativity since 1974
We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.
We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!
Exclusive Products
With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.
Money back guarantee
All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Contact info
3.7
Average
694 reviews
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Reply from Baker Ross USA
Hi Barbara,
Thank you for your review.
We are pleased to hear your purchase met your expectations. It makes us incredibly happy to know you are satisfied with your recent purchase and that it aligns perfectly with what you were hoping for. Your positive feedback is truly appreciated and motivates us to continue providing excellent products and services. We value your business and hope you will continue to shop with us in the future. Thank you again for your wonderful review. We are so glad we could help you find exactly what you needed.
Best regards,
Valentina
The Baker Ross Team
Reply from Baker Ross USA
Hi Gail,
Thank you for your review.
We are thrilled you found what you needed and that your order arrived so quickly. We truly appreciate you taking the time to share your positive experience with us. It means a lot to know our efforts in providing a seamless shopping experience are appreciated. We strive to make every customer's journey as smooth and efficient as possible, and your feedback confirms we are on the right track. Your satisfaction is our top priority, and we are delighted to hear this purchase met your expectations. We hope you enjoy your new items. We look forward to serving you again soon.
Best regards,
Valentina
The Baker Ross Team
Still haven't gotten my order.
8 October 2024
Reply from Baker Ross USA
Hello,
Thank you for posting on Trustpilot.
We understand your frustration with the delay in receiving your order. We apologize for the inconvenience this has caused.
We are working diligently to ensure all orders are delivered promptly.
We can also see that a replacement was issued as a result and was then delivered on the 05/11.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Excellent value!
Excellent value!
I was shopping glow in the dark vinyl for a background of a scrapbooking project the local craft store then I happened upon this deal on your site!
What would costs the same for just four sheets of vinyl was for 15 sheets of this lovely cardstock.
Shipping costs and speed was excellent.
I took less than week to be delivered to my address.
10 October 2024
Reply from Baker Ross USA
Hi Shannon,
We are very pleased you had such a positive experience. It is wonderful to hear that you found our glow-in-the-dark vinyl to be excellent value, especially compared to local craft store prices. We are so glad it worked perfectly for your scrapbooking project and that you were able to get fifteen sheets for the price of four elsewhere. We always strive to offer competitive pricing and a wide selection of high-quality products.
Your comments about our shipping speed are also greatly appreciated. We understand how important timely delivery is, especially when working on creative projects with deadlines. We are delighted that your order arrived within a week and that you were able to get started on your project promptly. Thank you for sharing your fantastic feedback; it means a lot to us.
Best regards,
Valentina
The Baker Ross Team
Cute Bat Box
Acceptable time between order & receipt. Cute little bat box. I imagined it would be bigger, but I doubt the bats will care.
30 September 2024
Reply from Baker Ross USA
Hi Chandra,
Thank you for your review, we are very sorry to hear the size did not fully meet your expectations.
We value your business and hope you enjoy your purchase.
Best regards,
Valentina
The Baker Ross Team
The product arrived on time and it's…Good product
The product arrived on time and it's good quality
2 October 2024
Reply from Baker Ross USA
Hi Ana,
We appreciate your kind words and are glad you're happy with your purchase
Kindest regards
Lynn
The Baker Ross Team.
Reply from Baker Ross USA
Hello,
Thank you for your feedback.
We understand your disappointment with the size of the item.
We strive to provide accurate product descriptions, and we're sorry that this wasn't the case for you.
Please kindly note that the size is indicated on the website or you can also email our customer service team if you are not sure or have any questions.
Kind regards,
Cindy.
Christmas Cards to color
I found the standup nativity coloring Christmas cards. They were exactly what we were looking for. The children in their religion classes are going to color them for giving to the homebound members of our church. I gave 4 stars because it took so long for them to get here.
20 September 2024
Cute craft/Missing Pieces
I loved the craft itself! We are using it for Girl Scouts to donate teddy bears to doctor’s offices. However, one kit was missing the felt pieces for the mouth and paws. 😔
24 September 2024
Reply from Baker Ross USA
Hello Megan,
Thank you for posting on Trustpilot.
We're so glad you loved the craft!
It's wonderful to hear you're using it for such a heart-warming cause.
We apologize for the missing felt pieces.
We strive to ensure all kits are complete, and we will get in touch with you via email to resolve this issue.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Amazing quality products easy to use
5 June 2024
Excellent customer service!
I ordered red sparkle flowers, and they were all tied together, glue was coming off the leaves, and glitter was more in the bag loose then actually on the flowers.
I would have returned them but it was after the timeframe, unfortunately.
However, after contacting the company, a full refund was given for the order. The company stands by their word, and a company you can trust to provide excellent customer service.
Thank you !
5 September 2024
Reply from Baker Ross USA
Hi,
Thank you for posting on Trustpilot.
We understand your disappointment with the condition of the flowers.
We strive to provide high-quality products and are sorry to hear that your experience did not meet your expectations.
We appreciate your feedback and will use it to improve our processes.
We will also get in touch with you via email to resolve this issue.
Kind regards,
Cindy.
Perfect for earring embellishments!
Perfect for earring embellishments!
I ordered 4 types & am happy with all.
2 September 2024
Reply from Baker Ross USA
Hi Kathy,
We're so glad you're happy with your purchase! It's wonderful to hear that you found the perfect earring embellishments.
We appreciate your feedback and hope you enjoy your creations.
Kindest regards
Lynn
Baker Ross Team
Art for school
Kit for 4 only had two sticks to put sequins on owl.
Directions not in English
20 August 2024
Reply from Baker Ross USA
Hi Silvia,
Thank you for your message on Trustpilot.
We understand your frustration with the lack of English instructions.
We strive to provide clear and complete kits, and we apologize for the inconvenience this caused.
We appreciate your feedback and will take it into consideration as we continue to improve our products.
Kind regards,
Cindy
My flamingos where all smashed
My flamingos where all smashed. I would like a replacement or my money back.
20 August 2024
Reply from Baker Ross USA
Hello Cecile,
We are so sorry to hear about your experience.
We understand how frustrating it is to receive damaged items.
We value your feedback and will use it to improve our packaging and shipping processes.
We will also get in touch with you via email to resolve this issue.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Misleading
Misleading! I ordered expecting to get 100 stems of berries! Instead I got 100 berries. Very disappointed! Will not order from your company again!
22 August 2024
Reply from Baker Ross USA
Hello,
Thank you for taking the time to share your feedback.
We understand your disappointment.
We strive to provide accurate product descriptions and apologize for any confusion caused.
We appreciate your feedback and will review our product descriptions to ensure clarity.
Kind regards,
Cindy.
Fun activities in good quantities for…
Fun activities in good quantities for our homeschool kids. The prices are extremely reasonable.
12 August 2024
Reply from Baker Ross USA
Hi Samantha,
We're delighted to hear you found our activities engaging and enjoyable for your homeschool children.
We strive to offer a variety of options at affordable prices, and we're thrilled that you appreciate our efforts.
Best wishes
Lynn
Baker Ross Team
Great Selection
The website was very easy to navigate in. The number of selections were awesome. The item I ordered is just like the picture and description. Very happy with company.
16 August 2024
Reply from Baker Ross USA
Hi Velva,
Thank you for your kind words!
We're thrilled you had a positive experience with our website and found the selection to your liking. We appreciate you taking the time to share your feedback.
Many thanks
Lynn
Baker Ross Team
1st Birthday
The items order came on time in good condition. The paint and markers were a hit at the party
6 August 2024
Reply from Baker Ross USA
Hi Natalie,
We're thrilled to hear that your order arrived on time and in good condition.
It's wonderful that the paint and markers were a hit at your party. We appreciate your positive feedback.
Many thanks
Lynn
Baker Ross Team
Reply from Baker Ross USA
Hi Rick,
We're so glad to hear that your order arrived on time and as expected.
We strive to provide a seamless experience for our customers, and we're happy to hear that we met your expectations.
Best wishes
Lynn
Baker Ross Team
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