Baker Ross Ireland Reviews 

4,915
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them as described and offering great value. People appreciate the wide variety of items, often described as fun and enjoyable. Reviewers frequently highlight the professional and efficient service, noting orders are packed with care, ensuring items arrive safely. However, some customers experienced issues with delivery, noting items arrived later than stated or were delayed by customs, especially for international orders, sometimes resulting in non-delivery or being too late. A few reviewers also reported receiving damaged products due to inadequate packaging or finding parts missing, which led to overall dissatisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, value, and variety... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the fast and prompt... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction, noting that... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality and value for money... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought lovely Christmas cups for my Junior Infant class. Sadly website said delivery in 2 days but they didn't arrive until 23rd Dec. Too late for me to give to the children. Had to run to Smyths to... See more

Company replied

Rated 5 out of 5 stars

I ordered little trucks and diggers for my grandson and poppy windmills for me :) all arrived within the week, great selection of novelties that aren't arts and crafts. I love browsing the Baker Ross... See more

Company replied

Rated 5 out of 5 stars

My parcel arrived on time and order was fulfilled. What I admire about Baker Ross is the quality of packaging-it's always neat and looks like the order was packed with care and appreciation. Arrived,... See more

Company replied

Rated 5 out of 5 stars

I had a great experience ordering from Baker Ross Ireland. The website was very easy to use and ordering was quick and straightforward. Delivery arrived on time and everything was packaged really w... See more

Company replied



Company details

  1. Hobbies & Crafts

About Baker Ross Ireland

Written by the company

Arts & Crafts Craft Activities Toys OFFERS Contact Us



Inspiring creativity since 1974

We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.

We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!

Exclusive Products

With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.

Money back guarantee

All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.


Contact info

4.2

Great

TrustScore 4 out of 5

5k reviews

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4.2

All reviews

(4,915)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

the quality was not great

the quality was not great, delivery was long but most of all i was stupid to think this was a company based in ireland

14 October 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We appreciate your feedback and are sorry the quality wasn't great and the delivery took too long.
Please kindly note that more information on where our company is based can also be found on our website.
Our apologies for any inconvenience.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars

You are excellent

13 October 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Richard,

Thank you so much for your positive review.
This is very much appreciated.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 4 out of 5 stars

Delivery extremely slow

Product was as described but delivery was extremely slow!

13 October 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We appreciate your feedback and are sorry to hear that the delivery was slow.
We will review our delivery process.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars

Easy use website ,quick and efficient…

Easy use website ,quick and efficient ordering process and fast delivery

7 October 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're happy to hear that you found our website easy to use and the ordering process quick and efficient.
We appreciate your positive feedback regarding our fast delivery.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 3 out of 5 stars

Items broken in box

Two of the ceramic items were broken in their boxes. Stuff like that should be bubble wrapped before delivery.

10 October 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're so sorry that some ceramic items arrived broken.
We appreciate you bringing this to our attention and we'll review our packaging process to prevent damages.
We will also email you shortly to help further.
Our apologies for any inconvenience.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars

Great service as usual

Everything arrived in perfect condition and on time. Everything was as seen on the website.

29 September 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Kim,

We're happy to hear that your order arrived on time and in perfect condition!
We're also glad everything matched what you saw on our website. Thank you for your positive feedback.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 1 out of 5 stars

first of all I thought I was dealing…

first of all I thought I was dealing with an Irish company as I saw Baker Ross Ireland. secondly you say that the delivery time is 3/4 working days, no mention that it would take longer for customers out the UK the item was not received on time to take to the UK as a gift. I was charged customs charges
Ive had to send it anyway to the UK and incurred another 9 euro in postage charges. All this would not have happened if you were transparent in the first place
will not order anything again.

23 September 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We appreciate your feedback and regret that your experience did not meet expectations.
We are sorry for any confusion regarding our location and delivery times, and the unexpected customs charges and extra postage. We'll review our communication to ensure clarity for international orders.
We will also email you to help further with the customs charges.
Our apologies for any inconvenience.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Birthday party crafts

I bought some craft materials for a birthday party and they were a big hit. Package arrived as per delivery schedule also.

23 September 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Maggie,

We're happy to hear that the craft materials were a big hit at the birthday party!
We appreciate your positive feedback and are glad the package arrived on schedule.
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars

A perfect efficient service and…

A perfect efficient service and everything readily available. Good quality product.

24 September 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Margaret,

We're happy to hear that you found our service efficient and the product readily available and of good quality.
We appreciate your positive feedback!
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're happy to hear that you received your order promptly and as expected.
Thank you for your positive feedback; we appreciate it.
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars

Great variety of products

Great variety of products . That are excellent quality.

17 September 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Edel,

We're happy to hear that you enjoyed the excellent quality and great variety of our products.
Thank you for your positive feedback!
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars

Baker Ross a company I would highly recommend

I ordered some items and they were sent to me no
problem.I got a call from the courier (which I thought was a scam)Unfortunatly my order went back to
Baker Ross.I contacted them and told me what had
happened and before I checked my phone the next
day there was a credit in my bank for the amount
I paid. A company I would recommend.

27 August 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Cora,

We appreciate you sharing your experience.
We are glad to hear that we could resolve the delivery issue and provide a prompt credit.
Thank you for recommending us!
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery. Delighted to have found this Website

17 September 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Helen,

We're happy to hear that you had an excellent experience with our service and delivery.
We appreciate you taking the time to leave us feedback!
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars

Very happy with my purchase i always…

Very happy with my purchase i always order from this shop and they never dissapoint

10 September 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're happy to hear that you are very pleased with your purchase.
We appreciate your continued patronage and thank you for your positive feedback.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars

Playdough Bucket

This is an excellent product and is enjoyed by teachers and children

5 September 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're happy to hear that teachers and children are enjoying the product.
Thank you for sharing your positive experience with us; we appreciate it.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars

Order as expected packaged well and on…

Order as expected packaged well and on time

8 September 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Rachelle,

We're happy to hear that your order arrived as expected and on time!
We appreciate you taking the time to leave us feedback.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Lorraine,

We're happy to hear that ordering was easy and helpful.
Thank you for your positive feedback; we appreciate it a lot!
Kind regards,

Cindy.
The Baker Ross Team.

Rated 1 out of 5 stars

I have not got my order yet can you…

I have not got my order yet can you explain the delay to me .thankyou.

27 August 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Catherine,

We regret that your order has not arrived.
We can however see that you have emailed us in regards to this order and we have responded to you as your parcel has unfortunately got lost in transit.
We can also see that we are awaiting for your response.
Our apologies for any inconvenience.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 2 out of 5 stars

I was treated as a fool

The delivery was prompt but with the supply of goods you attached discount code valid for 6 hours (in other words your package arrived on 5th September - I received it around 6 p.m. on arrival from work, the discount code was valid till 5th September midnight - for 6 hours !!!). This was disgusting as I was treated as complete fool. Therefore overall experience with the Bakerross.ie purchase is very poor.

1 September 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

Thank you for your message.
We regret that the discount code's short validity window caused frustration and negatively impacted your experience.
We'll review our promotional procedures to prevent similar situations from happening again.
Thank you for your feedback.
We will also email you shortly to help further.
Our apologies for any inconvenience.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars

Satisfied return customer

As usual, excellent service and communication. Quality products.

29 August 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Sean,

We appreciate you taking the time to share your positive experience. We're happy to hear that you are satisfied with our service, communication, and product quality.
Kind regards,

Cindy.

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