I bought lovely Christmas cups for my Junior Infant class. Sadly website said delivery in 2 days but they didn't arrive until 23rd Dec. Too late for me to give to the children. Had to run to Smyths to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered little trucks and diggers for my grandson and poppy windmills for me :) all arrived within the week, great selection of novelties that aren't arts and crafts. I love browsing the Baker Ross... See more
Company replied
My parcel arrived on time and order was fulfilled. What I admire about Baker Ross is the quality of packaging-it's always neat and looks like the order was packed with care and appreciation. Arrived,... See more
Company replied
I had a great experience ordering from Baker Ross Ireland. The website was very easy to use and ordering was quick and straightforward. Delivery arrived on time and everything was packaged really w... See more
Company replied
Company details
About Baker Ross Ireland
Written by the company
Arts & Crafts
Craft Activities
Toys
OFFERS
Contact Us
Inspiring creativity since 1974
We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.
We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!
Exclusive Products
With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.
Money back guarantee
All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Contact info
4.2
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product not delivered
I ordered products on August 26th, 2025. Payment was taken. The product has not been delivered. My emails to Baker Ross have only received automated responses. I just want a refund at this stage.
26 August 2025
Reply from Baker Ross Ireland
Hello Edel,
We are sorry to hear that you have not received your order.
We can see that you have been in touch with us and we have responded to you yesterday (the 15th) confirming that an investigation has been opened with the courier for you.
We can also see that you have received our email as you have replied back to us.
Once we hear back from the courier, a member of the team will come back to you.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello Cecelia,
We're happy to hear that you had a positive experience with our products and customer service.
Thank you for your valuable feedback!
Kind regards,
Cindy.
Great service and quality products
The service and delivery were great, as were the products. The markers are very good quality and the skin colour crayons are fantastic.
29 August 2025
Reply from Baker Ross Ireland
Hello Orla,
We're happy to hear that you had a great experience with our service and delivery.
We're also glad you appreciate the quality of our markers and skin colour crayons.
Thank you for your positive feedback!
Kind regards,
Cindy.
Good value and efficient
26 August 2025
Reply from Baker Ross Ireland
Hello Christine,
We're glad you found our service efficient and a good value.
Thank you for your positive feedback; we appreciate it.
Kind regards,
Cindy.
It took ages to come we had an event I…
It took ages to come we had an event I received the day before. It don’t give me enough time to get organised.
26 August 2025
Reply from Baker Ross Ireland
Hello,
We regret that the delivery arrived late, impacting your event preparations.
We appreciate your feedback and will review our delivery process to improve timeliness.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Like a lot of reviews delivery was over…
Like a lot of reviews delivery was over a week later than stated. Could not use the party decorations as my daughter’s party date had passed. Awaiting refund if €17 for send g back package as well as refund of items.
26 August 2025
Reply from Baker Ross Ireland
Hello Grainne,
We're very sorry the delivery arrived late, making the decorations unusable for your daughter's party.
We appreciate you sending the package back.
We can see that the request for the refund of the postage has been forwarded to our account team and the refund for the returned items will be issued once your parcel has been received.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello Ryan,
Thank you for sharing your review with us.
We are glad to hear that.
Kind regards,
Cindy.
Great products and service
Delivered in a timely fashion, all items as described and reasonably priced.
Will definitely order again and would highly recommend Baker Ross to everyone
4 August 2025
Reply from Baker Ross Ireland
Hello Jeannette,
We're happy to hear that you received your order promptly and that the items met your expectations and budget.
Thank you for your recommendation; we appreciate your positive feedback and future orders!
Kind regards,
Cindy.
Item is exactly the quality I expected
Item is exactly the quality I expected. It arrived within the time frame stated by Baker Ross.
28 July 2025
Reply from Baker Ross Ireland
Hello ,
We're happy to hear that the item met your expectations and arrived on time.
Thank you for your positive feedback; we appreciate you taking the time to share your experience!
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello Eugene,
We're happy to hear that you enjoyed our good choices and quick delivery.
Thank you for your positive feedback!
Kind regards,
Cindy.
I ordered little trucks and diggers for…
I ordered little trucks and diggers for my grandson and poppy windmills for me :) all arrived within the week, great selection of novelties that aren't arts and crafts. I love browsing the Baker Ross website. I have ordered a few different times over the years and each time I get really excited when the parcel comes! I normally get things that I can make or do with my grandson, for example I got 2 wooden Christmas trees and lots of stick on stars and pom poms, we had a ball. And I got ceramic money boxes and garden gnomes that we could paint, I love these things. Looking forward to the Halloween ideas. Baker Ross - unknowingly bringing grandparents closer to their grandkids!
29 July 2025
Reply from Baker Ross Ireland
Hi Victor,
We're happy to hear that you enjoy browsing our website and are excited when your parcel arrives! It's great to know you appreciate our selection and that our products help you create fun memories with your grandson. Thank you for your positive feedback.
Best regards,
Valentina
The Baker Ross Team
Not an Irish Website even though it says .ie
Be careful if in Ireland and are ordering from here. The website address makes it look like it's in Ireland but it's being sent from England. This creates problems with customs. It's been three weeks since I've ordered and still have not received my package. An Post says it hasn't gotten through Customs. Very annoyed as I thought I was ordering from an Irish company and therefore didn't need to worry about customs.
18 July 2025
Unprompted review
Reply from Baker Ross Ireland
Hello Lisa,
We are sorry to hear about the customs issues and the delay in receiving your order.
We will review our website information to ensure clarity regarding shipping origins, and we regret any confusion caused by the website presentation.
We can also see that a full refund was issued for you.
Our apologies for any inconvenience.
Kind regards,
Baker Ross team.
Great service in time delivery and good…
Great service in time delivery and good product
22 July 2025
Reply from Baker Ross Ireland
Hello Anne,
We're happy to hear that you had a positive experience with our service and product, and that the delivery was on time.
We appreciate your feedback!
Kind regards,
Cindy.
My parcel arrived on time and order was…
My parcel arrived on time and order was fulfilled. What I admire about Baker Ross is the quality of packaging-it's always neat and looks like the order was packed with care and appreciation. Arrived, as always safely and parcel not damaged. Thank you.
17 July 2025
Reply from Baker Ross Ireland
Hello Ella,
We're happy to hear that your parcel arrived on time and your order was fulfilled!
We appreciate your kind words regarding our packaging; we always aim to pack orders with care.
Thank you for your positive feedback!
Kind regards,
Cindy.
allgood exactly as appears on site
16 July 2025
Reply from Baker Ross Ireland
Hello Tony,
We're happy to hear that the product met your expectations!
Thank you for your positive feedback; we appreciate it.
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello Joan,
We're happy to hear that you received exactly what was advertised! Thank you for your positive feedback; we appreciate you taking the time to share.
Kind regards,
Cindy.
excellent customer service
when I emailed to say I was disappointed with part of my order, my feedback was dealt with by Cindy -swiftly, and more helpfully than I was expecting.
27 June 2025
Reply from Baker Ross Ireland
Hello Krystyna,
We're happy to hear that your feedback was addressed so helpfully and swiftly.
We appreciate you taking the time to share your experience with us.
Kind regards,
Cindy.
No problems
Just ordered some keyrings that you can open and put your own info into the clear plastic cover. Arrived promptly, and well packed so no breakages. Easy site and easy to pay. No problems at all.
26 June 2025
Reply from Baker Ross Ireland
Hello Christina,
We're happy to hear that your keyring order arrived promptly and in good condition.
We appreciate you finding our site easy to use and that you had a problem-free experience.
Thank you for your positive feedback!
Kind regards,
Cindy.
Amazing art and craft so much to chose from
I loved the art and craft stuff i got it was good quality and great value for money it just seemed to take a long time to get here thats the only reason i picked 4 stars
19 June 2025
Reply from Baker Ross Ireland
Hello Christine,
We're happy to hear that you loved the quality and value of our art and craft items!
We appreciate your feedback and we'll look into the delivery timing to improve our service.
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello,
We regret that your parcel was not delivered.
We can see you have been in touch with our customer service team and upon checking, we can also see that your parcel was returned and refunded to you.
Our sincere apologies for any inconvenience.
Kind regards,
Cindy.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.