Baker Ross Ireland Reviews 

4,915
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them as described and offering great value. People appreciate the wide variety of items, often described as fun and enjoyable. Reviewers frequently highlight the professional and efficient service, noting orders are packed with care, ensuring items arrive safely. However, some customers experienced issues with delivery, noting items arrived later than stated or were delayed by customs, especially for international orders, sometimes resulting in non-delivery or being too late. A few reviewers also reported receiving damaged products due to inadequate packaging or finding parts missing, which led to overall dissatisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, value, and variety... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the fast and prompt... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction, noting that... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality and value for money... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought lovely Christmas cups for my Junior Infant class. Sadly website said delivery in 2 days but they didn't arrive until 23rd Dec. Too late for me to give to the children. Had to run to Smyths to... See more

Company replied

Rated 5 out of 5 stars

I ordered little trucks and diggers for my grandson and poppy windmills for me :) all arrived within the week, great selection of novelties that aren't arts and crafts. I love browsing the Baker Ross... See more

Company replied

Rated 5 out of 5 stars

My parcel arrived on time and order was fulfilled. What I admire about Baker Ross is the quality of packaging-it's always neat and looks like the order was packed with care and appreciation. Arrived,... See more

Company replied

Rated 5 out of 5 stars

I had a great experience ordering from Baker Ross Ireland. The website was very easy to use and ordering was quick and straightforward. Delivery arrived on time and everything was packaged really w... See more

Company replied



Company details

  1. Hobbies & Crafts

About Baker Ross Ireland

Written by the company

Arts & Crafts Craft Activities Toys OFFERS Contact Us



Inspiring creativity since 1974

We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.

We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!

Exclusive Products

With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.

Money back guarantee

All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.


Contact info

4.2

Great

TrustScore 4 out of 5

5k reviews

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4.2

All reviews

(4,915)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend

Easy to order, everything arrived quickly, happy with the products I got. Thank you

12 March 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Oonagh,

We appreciate your kind words and are thrilled to hear you had a positive experience.

We strive to provide a seamless and enjoyable shopping experience for all our customers, and your feedback motivates us to continue doing so.

Best wishes

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Great service very fast

Great service very fast

5 March 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Verona,

Thank you for taking the time, to leave us a fantastic positive review.

This is very much appreciated.

We are thrilled to hear, you were satisfied on this occasion.

Kindest regards

Lynn
Baker Ross Team

Rated 5 out of 5 stars

The first delivery arrived in…

The first delivery arrived in pieces,but was replaced promptly and intact.

10 March 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Winifred,

We appreciate your feedback and are glad to hear that the replacement delivery arrived intact.

We strive to provide our customers with a positive experience and are always working to improve our services.

Many thanks

Lynn
Baker Ross Team

Rated 5 out of 5 stars
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Joe,

Thank you for leaving us such an amazing 5 Star Review.

This is very much appreciated, and are pleased to hear, you were satisfied on this occasion.

Kind regards

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Sensory tools

Excellent service and products

4 March 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Carol,

We're so glad to hear you had a positive experience with our service and products.

We appreciate your feedback and strive to continue providing excellent service.

Best wishes

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Smooth transaction

Smooth transaction. Fast delivery . Would buy again for sure

7 March 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Cathal,

We appreciate your kind words and are thrilled to hear you had a positive experience with our service.

Your feedback means a lot to us and motivates us to continue providing excellent service.

Kindest regards

Lynn
Baker Ross Team

Rated 1 out of 5 stars

Not an Irish company

Not an Irish company. So the delivery takes longer than they say as there is UK customs. Feels misleading

19 March 2025
Unprompted review
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We understand your frustration with the delivery time.
We strive to provide accurate delivery estimates, but international shipments can be impacted by customs delays.
We appreciate your feedback and will continue to work on improving our communication regarding potential delays.
Please also kindly note that more information, including our company address can be found online, under (About us).
Our apologies for any inconvenience.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Great

Great. Fast and all items intact. Ceramic is great for kids.

26 February 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Sarah,

We're so glad to hear you had a positive experience!
We appreciate your kind words about the fast delivery and the quality of the ceramic.
We strive to provide our customers with the best possible service and products, and it's wonderful to know we met your expectations.
Kind regards,

Cindy.

Rated 4 out of 5 stars

It Arrived!

Having said hope is fading I’m delighted to say my parcel arrived this morning which presumably was held up in customs.
Thank you Cindy for your reply it was much appreciated.

13 March 2025
Unprompted review
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Mary,

We're so glad to hear your parcel has arrived!
We understand the frustration of waiting for a delivery, and we appreciate your patience.
I am very happy to hear that I was able to provide you with helpful information.
Kind regards,

Cindy.

Rated 1 out of 5 stars
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Judy,

We understand your frustration with the delay of your order.
We strive to provide excellent customer service and are disappointed to hear that your experience has not met your expectations.
We are working to resolve this issue as quickly as possible.
We will also get in touch with you via email.
Our apologies for any inconvenience.
Kind regards,

Cindy.

Rated 1 out of 5 stars

I never received my parcel

I never received my parcel. Please can I have a refund

18 February 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Orla,

We understand your frustration with not receiving your parcel.
We apologize for the inconvenience this has caused.
We are committed to resolving this issue for you as quickly as possible.
We will also email you directly to help further.
Our apologies for any inconvenience.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Easy site to use and the order

Easy site to use and the order came quick

17 February 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Carmel,

We appreciate your kind words and are thrilled to hear you found our site easy to use and your order arrived quickly.
We strive to provide a seamless and efficient experience for our customers, and your feedback is a testament to our efforts.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Happy Customer

Very easy to place order and product is exactly as stated

20 February 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Bernadette,

Thank you for your kind words! We're thrilled to hear that you had a positive experience placing your order and that the product met your expectations.
We appreciate your business and hope you enjoy your purchase.
Kind regards,

Cindy.

Rated 1 out of 5 stars

The customs declaration was not filled…

The customs declaration was not filled in correctly by Baker Ross so the item was held by customs.

18 February 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Anna,
Thank you for your review.
We understand your frustration with the customs declaration issue. We strive to ensure accurate documentation for all shipments, and we sincerely apologize for the inconvenience this caused. We value your feedback and will use it to improve our processes.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Came on time

Clean and good quality’s

17 February 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Daireenm
Thank you for your review.
Thank you for your kind words. We are glad you enjoyed the quality and cleanliness of our products.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Great for craft

Delighted with my bamboo rings and ghe price was good too

26 February 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi
Thank you for your review.
We are thrilled to hear you are happy with your bamboo rings. It is wonderful to know you found them at a great price. We appreciate your positive feedback and hope you enjoy them for years to come.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Excellent fast delivery

Excellent fast delivery, products true to sample

4 February 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Roisin,
Thank you for your kind review. We are thrilled to hear that you were happy with your recent order. We strive to provide our customers with a seamless experience, and we are glad that our products met your expectations.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Definitely planning on buying again

Definitely planning on buying again. The product says exactly what I needed, and it was delivered very quickly.

7 February 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Liselle,
Thank you for your review.
We are thrilled to hear you had a positive experience with our product. We appreciate your kind words about the product's accuracy and the speed of delivery. We strive to provide our customers with the best possible service, and we are glad we were able to meet your expectations.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Satisfied Customer

Order came in a timely manner and all items exactly as described. Will shop again.

6 February 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Anna,
Thank you for your kind words and positive review. We are delighted to hear that your order arrived on time and that you were satisfied with the items. We appreciate your business and look forward to serving you again in the future.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Arrived as described an quick…

Arrived as described and very quick delivery.
Easy to use website and had no issues.

30 January 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Catherine,
Thank you for your review.
We are so glad to hear you had a positive experience with our website and delivery. We strive to make the process as smooth and convenient as possible for our customers. Thank you for your kind words and for choosing our service.
Best regards,
Valentina
The Baker Ross Team

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