I bought lovely Christmas cups for my Junior Infant class. Sadly website said delivery in 2 days but they didn't arrive until 23rd Dec. Too late for me to give to the children. Had to run to Smyths to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered little trucks and diggers for my grandson and poppy windmills for me :) all arrived within the week, great selection of novelties that aren't arts and crafts. I love browsing the Baker Ross... See more
Company replied
My parcel arrived on time and order was fulfilled. What I admire about Baker Ross is the quality of packaging-it's always neat and looks like the order was packed with care and appreciation. Arrived,... See more
Company replied
I had a great experience ordering from Baker Ross Ireland. The website was very easy to use and ordering was quick and straightforward. Delivery arrived on time and everything was packaged really w... See more
Company replied
Company details
About Baker Ross Ireland
Written by the company
Arts & Crafts
Craft Activities
Toys
OFFERS
Contact Us
Inspiring creativity since 1974
We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.
We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!
Exclusive Products
With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.
Money back guarantee
All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Contact info
4.2
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shipping times were a lot longer…
The shipping times were a lot longer than advertised. It said 3-4 days but in reality was 6 working days (9 if you count weekend)
22 April 2025
Reply from Baker Ross Ireland
Hello,
We understand your frustration with the shipping delay.
We strive to meet our advertised delivery times, and we apologize that this was not the case for your order.
We are working to improve our shipping processes to ensure that all orders are delivered promptly.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello Emily,
We're so glad to hear that you were pleased with your recent order. We appreciate your feedback and are committed to providing high-quality products and timely delivery.
Kind regards,
Cindy.
ONLY ARRIVED YESTERDAY A BIT LATE FOR…EASTER HUNT
ONLY ARRIVED YESTERDAY A BIT LATE FOR EASTER
14 April 2025
Reply from Baker Ross Ireland
Hello Ruth,
We understand your disappointment about the late arrival of your order.
We strive to ensure timely deliveries, and we apologize for any inconvenience this may have caused.
Kind regards,
Cindy.
Great quality
Reliable service with good communication. Prompt delivery of quality goods.
8 April 2025
Reply from Baker Ross Ireland
Hi Marese,
Thank you for your kind words and positive feedback.
We appreciate you taking the time to share your experience.
We strive to provide excellent service and are glad to hear that we met your expectations.
Kind regards
Lynn
Baker Ross Team
Order not fulfilled and got no updates…
Order not fulfilled and got no updates til I requested them to check order. Very poor service. Will not use again. I needed the supplies for a kids camp and had to rebuy elsewhere. Only told me when I emailed that order had been sent back. Terrible
7 April 2025
Reply from Baker Ross Ireland
Hello Alicia,
We understand your frustration with the delay in your order.
We strive to provide excellent service and are disappointed that your experience did not meet our standards.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
We can also see that a full refund was issued for you.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Good price and quick delivery
I ordered acrylic paints which worked out at a very good price, ordering was easy and I was surprised how quickly I received my order, thank you.
2 April 2025
Reply from Baker Ross Ireland
Hi Angela,
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience with our service.
We strive to provide our customers with the best possible experience, and we are delighted that you found our prices competitive and our delivery efficient.
We appreciate your business and hope to see you again soon.
Best wishes
Lynn
Baker Ross Team
Reply from Baker Ross Ireland
Hi Hazel,
Thank you for your kind words!
We're so glad to hear you enjoyed our products, service, and bargains.
We strive to provide a positive experience for all our customers, and your feedback means a lot to us.
Kindest regards
Lynn
Baker Ross Team
Reply from Baker Ross Ireland
Hi Ann
We're thrilled to hear you're happy with your order!
Thank you for your kind words and for choosing us. We appreciate your business.
Many thanks
Lynn
Baker Ross Team
Reply from Baker Ross Ireland
Hi there,
Thank you for your kind words!
We're thrilled to hear you were happy with the quick delivery, quality, and value of your recent purchase.
We appreciate your feedback and will continue to strive for excellence in all aspects of our service.
Kind regards
Lynn
Baker Ross Team
I orf
I orf
Dered several different
wooden kits. They were all flimsy. Thr woodwork was inaccurate and shoddy. Most ended up in the bin. Very shoddy workmanship and definitely not worth the money. Iwont be using your company again.
24 March 2025
Reply from Baker Ross Ireland
Hello Mary,
We're sorry to hear that you had a negative experience with our wooden kits.
We understand your frustration with the quality and appreciate you bringing this to our attention.
We strive to provide high-quality products and will take your feedback into consideration as we continue to improve our offerings.
We will also get in touch with you shortly via email to help further.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hi Susie,
We are so happy to hear that you found our crafts perfect for your grandchildren!
We hope they enjoy them.
Best wishes
Lynn
Baker Ross Team
Reply from Baker Ross Ireland
Hi Ela,
Thank you for your kind words!
We are delighted to hear that you received your order quickly and in perfect condition.
We strive to provide our customers with a smooth and positive experience, and your feedback motivates us to continue doing so.
Kindest regards
Lynn
Baker Ross Team
Prompt delivery and easy to order.
18 March 2025
Reply from Baker Ross Ireland
Hi Helen,
We're delighted to hear you had a positive experience with our service.
Thank you for taking the time to share your feedback. We appreciate your kind words about our prompt delivery and easy ordering process.
Many thanks
Lynn
Baker Ross Team
Lovely products and great service
Lovely products and great service, one item came damaged but customer service we're quick to respond and sorted the issue promptly.
17 March 2025
Reply from Baker Ross Ireland
Hi Robert,
We appreciate your kind words about our products and service.
We're glad to hear that our customer service team was able to quickly resolve the issue with the damaged item.
We strive to provide a positive experience for all our customers, and we're always working to improve our services.
Kind regards
Lynn
Baker Ross Team
I ordered Duck Whistles (Pack of 36)
I ordered Duck Whistles (Pack of 36), at €27.09 including postage. I very intentionally ordered from Baker Ross Ireland, paid in €, delivered to Ireland. I've now received a €15.59 customs charge on my order as they were delivered from UK. This equates to a 58% price increase which had I known I would not have paid/ordered. After all, its a bag of small plastic whistles - now costing €42.68. I'm very displeased. The email confirming the order from bakerross.ie claimed to keep me informed - but there was no information about the fact that they would process the order from the UK and I'd be stung for customs charges. I'd appreciate Bakerross paying the customs/admin charge, and in future including it in the sales price.
17 March 2025
Reply from Baker Ross Ireland
Hello Helen,
We understand your frustration regarding the unexpected customs charge on your recent order.
We strive to provide a transparent and seamless shopping experience for our customers.
We value your feedback and will review our communication practices to ensure customers are fully informed about potential costs associated with international orders.
We will also get in touch with you via email to help further.
Our apologies for any inconvenience.
Kind regards,
Cindy.
I have not received my order and have…
I have not received my order and have received no response to my email query.
14 March 2025
Reply from Baker Ross Ireland
Hello,
We understand your frustration with the delay in your order and the lack of response to your email.
We apologize for the inconvenience this has caused.
We are committed to providing excellent customer service.
We can also see that you have been in touch with us via email and that an investigation was opened for you.
We will email you shortly.
Kind regards,
Cindy.
Very good
Very good. Great order. Some of the crafts required no crafting and were completely pre- made eg. the bug house. The rest of the projects were great fun.
7 March 2025
Reply from Baker Ross Ireland
Hi Martha,
Thank you for your kind review and for sharing your experience.
We appreciate you highlighting the fun and engaging nature of our crafts.
We're always striving to offer a variety of options, and we'll take your feedback into consideration as we curate future craft kits.
Best wishes
Lynn
Baker Ross Team
Products are high quality at a very…
Products are high quality at a very affordable price. Website is easy to navigate. Products delivered in a reasonable time.
7 March 2025
Reply from Baker Ross Ireland
Hi there,
Thank you for your kind words!
We're thrilled to hear that you're happy with the quality of our products, the ease of our website, and the speed of our delivery.
We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Kindest regards
Lynn
Baker Ross Team
Very professional and efficient…
Very professional and efficient company. Great communication from start to finish. A pleasure doing business with them.
7 March 2025
Reply from Baker Ross Ireland
Hi John,
Thank you for your kind words. We're thrilled to hear that you had a positive experience with our company.
We strive to provide excellent customer service and are delighted that you found our communication to be clear and helpful.
We appreciate your business and look forward to serving you again in the future.
Many thanks
Lynn
Baker Ross Team
Reply from Baker Ross Ireland
Hi Rachel,
The time you have taken to leave us an amazing 5 Star Review, is very much appreciated.
We are pleased to hear, your great feedback.
Kind regards
Lynn
Baker Ross Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.