All went well. Only too bad that you can choose the delivery company/ the delivery company doesn't let choose the delivery date.
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It never arrived but your records say it was delivered. Update: The package was left at a different house in our neighbourhood and we received it after the event when it was needed. Baker Ross we... See more
Company replied
The products are great, very inspiring and engaging! I think it is even better to upgrade the website to a more modern feel and easier navigation - and for the products to have some more thorough expl... See more
Company replied
I didn’t get the order, because did address mistake, but had contact with costumer service! It was great experience!
Company replied
Company details
About Baker Ross Nederland
Written by the company
Kunst & Knutsels
Knutsel activiteiten
Speelgoed
Aanbiedingen
Neem contact met op
Inspirerende creativiteit sinds 1974
We vinden dat het voor ouders, leraren en vooral kinderen gemakkelijk moet zijn om hun creatieve potentieel te benutten met toegang tot leuke en educatieve knutselactiviteiten voor een geweldige prijs. Dat komt omdat het inspireren van jonge creatievelingen met educatieve spelideeën hen vanaf het begin aan het denken en leren zet.
We hebben een enorm assortiment aan knutselspullen op voorraad die spelenderwijs leren eenvoudig en plezierig maken voor het hele gezin. Bovendien hebben we honderden gratis knutselprojecten en leuke tekeningen met een thema - omdat we kinderen graag helpen om iets te bereiken!
Exclusieve producten
Met meer dan 75% van de producten exclusief voor Baker Ross, is het nergens beter om te winkelen voor uw benodigdheden voor kunst en handwerk of feestartikelen. Ons speelgoed, knutselsets en fantasiestimulerende activiteiten zijn ontworpen voor kinderen en brengen plezier en leren samen, zodat iedereen overal het creatieve plezier van knutselen en knutselen kan ervaren.
Geldteruggarantie
Alle producten die door Baker Ross Limited worden verkocht, worden geleverd met een geld-terug-tevredenheidsgarantie. Daarom, als je om welke reden dan ook niet tevreden bent met je bestelling of een product, stuur het dan gewoon binnen 28 dagen na ontvangst naar ons terug voor een volledige terugbetaling van de goederenwaarde of omruiling.
Contact info
Netherlands
- klantenservice@bakerross.nl
- www.bakerross.nl
4.1
Great
8k reviews
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Vlotte en accurate levering.
7 December 2021
Great products
Great products, they look exactly as in the pictures. Kids love them. Delivery was fast
30 October 2021
All good
The correct products arrived in good time. Communication was good throughout.
26 October 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Late delivery and rubbish quality
The magnifying glasses are really small and they don't magnify a lot.
Quite frankly, it is rubbish.
On top, I had to wait for 2 weeks before delivery.
I ordered professionally and the event for which they were intended was already passed when they arrived.
I though Dutch .nl site so quick delivery, but actually the goods came from the UK.
19 October 2021
Reply from Baker Ross Nederland
Hallo, Bedankt voor uw feedback. Het spijt ons te horen dat u bij deze gelegenheid niet tevreden was met uw bestelling. Met vriendelijke groet, Het Baker Ross-team
We love how simple the things are to make.
We love how simple the things are to make. Unfortunately the magnets don't stick, but that's the only thing wrong. It keeps my children busy and happy and that makes me very happy.
18 October 2021
The product was not in a good quality
13 October 2021
Reply from Baker Ross Nederland
Dear çiğdem okuyucu,
Thanks for the feedback.
We are sorry to read that you aren't satisfied with the products.
If you have any questions please do not hesitate to get in touch with our customer services.
Kind regards,
The Baker Ross team
Everything received before the expected…
Everything received before the expected date, all products received was in perfect conditions.
8 October 2021
Always quality and affordable prices
Always quality and affordable prices. Since years the only party and arts and crafts supplier we use. A+++
17 August 2021
Great shop
Great shop
Always like the products they have. Shipping is in like a week, but I know that so it isn't a problem.
They have very nice products. Have ordered multiple times with Baker Ross
15 August 2021
Could be better
Came way to late.
It said up to a week but was way more.
Also I had a huge order and requested the discount on the website but I was to late applying it to my order. They said there was nothing they could do. Didnt even tried gave options.
The wood mirrors where smaller as expected.
But I dont know if that's in the description.
So not very happy.
Luckily I've found something who delivered it on time from another store. But now I have these items which I dont use.
I will in the future maybe but I'm not sure if I will buy again.
The packaging is very good though.
25 July 2021
Reply from Baker Ross Nederland
Dear Linda,
Thanks for providing feedback.
We're very sorry to hear that you weren't satisfied with your order.
Please contact our customer services should you wish for us to investigate further.
Kind regards,
The Baker Ross Team
perfect
delivery nice; in time and just like I wanted and ordered. if you need to tell someting bad, de delivery took a few days due to customs; but that has nothing to do with the shop!
25 July 2021
De levering was in orde.
17 July 2021
Quick delivery from abroad.
29 June 2021
Ordered some nice items with scracht…
Ordered some nice items with scracht art on it. Good and quick service. Good prices.
14 June 2021
Worthless service
Worthless service. I ordered something and forgot to adjust the salescode. I contacted your helpdesk rightaway. they couldn't apply the discount afterwards and refund some and they couldn't cancel the order so I could do it myself. I had asked them for a next order, also carried out nothing for me intention.
13 June 2021
Reply from Baker Ross Nederland
Dear Laura,
Thank you for your feedback. We are sorry to hear that you have not been happy with the service on this occasion.
Unfortunately, as described in our terms and conditions we aren't able to apply any discount after purchase.
Our apologies for an inconvenience caused.
Kind Regards,
The Baker Ross Team
All great and fast!
13 June 2021
Some bracelet beads are not divided…
Some bracelet beads are not divided into bags, and several different copies are mixed together
8 June 2021
Reply from Baker Ross Nederland
Hi there.
Thanks for providing feedback. We're very sorry to hear that you weren't satisfied with your order. Please contact our customer services should you wish for us to investigate further.
Thanks,
The Baker Ross Team
I am so impressed by your service.
I am so impressed by your service, how youvkept in youch with ne and the incredibly quick delivery. This was way beyond my expectations. I wasxalso anazed at how cheap the delivery chsrges were. Amazon charges €50. So I sm extremely satisfied and very grateful.
18 May 2021
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