www.bakerybits.co.uk Reviews 53

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Don't buy, misleading information. When you order 2 (as in the quantity) you expect to receive 2. not 1 but double the size and therefore not useable. When you place the order they are very good at... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service. They replaced a faulty bread tin 9 months after I bought it, no questions asked. Highly recommended!

Rated 5 out of 5 stars

I have just received my second order from BakeryBits of some Gilchester Organics Rye Flour for home bread baking and was delighted when I opened the box... each pair of flour bags were neatly wrapped... See more

Rated 1 out of 5 stars

You know, I used to quite like this supplier. Interesting stock, helpful customer service. Then today, out of the blue, I get a demand for payment. Saying that I, a cash-account holder th... See more

Company replied

Company details

  1. Events & Entertainment

Written by the company

Buy artisan bread baking equipment such as bread ovens, bannetons, baskets, cutters, starters, grignettes and peels for the artisan sourdough bread baker


Contact info

3.4

Average

TrustScore 3.5 out of 5

53 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

L.I.B. Lost in Brexit

Good and some unique products but isn't delivering to EU anymore because of Brexit. Unfortunately we had to switch (and split) all our orders to several EU suppliers.

30 August 2021
Unprompted review
Rated 5 out of 5 stars

Very tasty flours, well packed, fast delivery ...

Was looking for Marriages wholemeal flour that wasn't available from a supermarket, any longer (during the first Covid lockdown).
And along came Bakerybits... online!
Delighted to find this company, their ethics, provenance and variety is great too; selling produce from small holdings, especially good for bread makers.
Mine is for roti's.
Bought Organic wholemeal Enkir flour to try, and some others, (one of the older wheat grains grown on this earth), and it made wonderful, fluffy blueberry muffins. Enkir flour has a sweetness, so the next time round, I added just a pinch of sugar. Delicious!
Many types of flours at really affordable prices, to buy for the heavy duty bakers, who get a great workout. And for delicate brioches too.
Packed and delivered carefully, and within a few days. Very happy :-))

12 May 2021
Unprompted review
Rated 5 out of 5 stars

I trust their flours for my daily bread

I have been ordering to them for quite some time now and I always was satisfied.

Once I thought something was missing (in fact it was a smal item and I did not see it in all the protections stuff). I pointed it out, 2 hours later, I received a notification of this item being re-ordered... and when a few hours later I found my missing item, again pointed it out and the order was canceled. All this to say you have with them a customer service that is reading emails and acting accordingly, not according to a pre-recorded scenario that does not quite fit to your issue :-)

So good product, good customer service, good packaging.

30 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent!

Exceptionally happy with Bakery Bits. Great catalogue of ingredients I was really struggling to find in the UK. Really reasonable prices. Received my item next working day. If all online stores did business like these guys, online shopping would be a better experience.

13 February 2021
Unprompted review
Rated 5 out of 5 stars

MARVELOUS - GORGEOUS

This is my story,

I thought it was part of ice age the service I received
At first, it took longer than expected to be delivered but after an email to ask for some update, the delivery took place the following days
(As if the courier "the famous yellow brand" used was one of my worst, bad personal experience)

I was astonished, and this terms I rarely used it, because I didn't thought that it could still exist
The parcel was so well packed, congratulation Robert F.
The floors were wrapped meticulously, I still can't believe it at the time I'm writing this because I the parcel arrived the week before

I would just say if only BABERYBITS also sell other stuff (electronic, furniture, another everything online), I would definitely take part of this business

Perhaps would you say I'm doing too much.
But to be honest, I don't expect anymore this high level packaging, especially for online purchase

Again, hope this will boost your sales, CONGRATULATIONS Robert F.

21 January 2021
Unprompted review
Rated 5 out of 5 stars

Good quality products

Bought a couche couple of brotforms and a planche all excellent quality and perfect for job at home, haven't received tons of marketing emails from them which is a refreshing change, can't think what they could have done better.

12 December 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a kruskavel and flour just…

I ordered a kruskavel and flour just prior to the covid19 shutdown,unfortunately b/bits where unable to fulfill the order subject to imports,left my order hoping that things would clear up,made a preliminary enquiry without any luck.6 months later recieved the full order,well done patrick and bakery bits with businesses like yours how glad I am I never lost faith we need you keep up the good work and thankyou all.

22 August 2020
Unprompted review
Rated 5 out of 5 stars

Great

Prompt delivery. Well packaged. I made a mistake when placing my order & they couldn’t have been more helpful in sorting it out. Would definitely recommend.

23 June 2020
Unprompted review
Rated 5 out of 5 stars

For our surprise

For our surprise, we got some interesting free samples with our last order to test their fresh products. Love this company!

15 June 2020
Unprompted review

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