Don't buy, misleading information. When you order 2 (as in the quantity) you expect to receive 2. not 1 but double the size and therefore not useable. When you place the order they are very good at... See more
Company replied
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Don't buy, misleading information. When you order 2 (as in the quantity) you expect to receive 2. not 1 but double the size and therefore not useable. When you place the order they are very good at... See more
Company replied
Fantastic customer service. They replaced a faulty bread tin 9 months after I bought it, no questions asked. Highly recommended!
I have just received my second order from BakeryBits of some Gilchester Organics Rye Flour for home bread baking and was delighted when I opened the box... each pair of flour bags were neatly wrapped... See more
You know, I used to quite like this supplier. Interesting stock, helpful customer service. Then today, out of the blue, I get a demand for payment. Saying that I, a cash-account holder th... See more
Company replied
Buy artisan bread baking equipment such as bread ovens, bannetons, baskets, cutters, starters, grignettes and peels for the artisan sourdough bread baker
United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good and some unique products but isn't delivering to EU anymore because of Brexit. Unfortunately we had to switch (and split) all our orders to several EU suppliers.
Was looking for Marriages wholemeal flour that wasn't available from a supermarket, any longer (during the first Covid lockdown).
And along came Bakerybits... online!
Delighted to find this company, their ethics, provenance and variety is great too; selling produce from small holdings, especially good for bread makers.
Mine is for roti's.
Bought Organic wholemeal Enkir flour to try, and some others, (one of the older wheat grains grown on this earth), and it made wonderful, fluffy blueberry muffins. Enkir flour has a sweetness, so the next time round, I added just a pinch of sugar. Delicious!
Many types of flours at really affordable prices, to buy for the heavy duty bakers, who get a great workout. And for delicate brioches too.
Packed and delivered carefully, and within a few days. Very happy :-))
I have been ordering to them for quite some time now and I always was satisfied.
Once I thought something was missing (in fact it was a smal item and I did not see it in all the protections stuff). I pointed it out, 2 hours later, I received a notification of this item being re-ordered... and when a few hours later I found my missing item, again pointed it out and the order was canceled. All this to say you have with them a customer service that is reading emails and acting accordingly, not according to a pre-recorded scenario that does not quite fit to your issue :-)
So good product, good customer service, good packaging.
Good experience! Fast delivery, wide range of products, decent quality .. recommended!
Exceptionally happy with Bakery Bits. Great catalogue of ingredients I was really struggling to find in the UK. Really reasonable prices. Received my item next working day. If all online stores did business like these guys, online shopping would be a better experience.
This is my story,
I thought it was part of ice age the service I received
At first, it took longer than expected to be delivered but after an email to ask for some update, the delivery took place the following days
(As if the courier "the famous yellow brand" used was one of my worst, bad personal experience)
I was astonished, and this terms I rarely used it, because I didn't thought that it could still exist
The parcel was so well packed, congratulation Robert F.
The floors were wrapped meticulously, I still can't believe it at the time I'm writing this because I the parcel arrived the week before
I would just say if only BABERYBITS also sell other stuff (electronic, furniture, another everything online), I would definitely take part of this business
Perhaps would you say I'm doing too much.
But to be honest, I don't expect anymore this high level packaging, especially for online purchase
Again, hope this will boost your sales, CONGRATULATIONS Robert F.
Bought a couche couple of brotforms and a planche all excellent quality and perfect for job at home, haven't received tons of marketing emails from them which is a refreshing change, can't think what they could have done better.
What a great company to deal with.
Had a faulty product(no fault of theres) it was exchanged the next day,they arranged the delivery and collection with no fuss....WELL DONE BAKER BITS.
I ordered a kruskavel and flour just prior to the covid19 shutdown,unfortunately b/bits where unable to fulfill the order subject to imports,left my order hoping that things would clear up,made a preliminary enquiry without any luck.6 months later recieved the full order,well done patrick and bakery bits with businesses like yours how glad I am I never lost faith we need you keep up the good work and thankyou all.
Prompt delivery. Well packaged. I made a mistake when placing my order & they couldn’t have been more helpful in sorting it out. Would definitely recommend.
I ordered the Sunmix Spiral Dough Mixer and i am very happy! Fantastic value for the buck.
Staff was quick to sort out some errors I made when placing my order. Good service.
For our surprise, we got some interesting free samples with our last order to test their fresh products. Love this company!
The best wheat for baking comes from bakery bits!
Shipment arrived surprisingly quickly. Thanks.
Hands down our favourite bakery. Thanks to the team and co.
What a great service. In time where the deliveries are running late everywhere, bakery bits always manages to deliver.
My wife and I are big fans of this company that has been serving us for years. Our go-to bakery that is definitely a 5 star worthy.
One of our favourite bakeries in town. Amazing selection and super nice CS.
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