Balfe's Bikes - Fulham Reviews 

Many thanks to Marcos and the team for their patience, generosity and willingness to share knowledge on our attempt to build-from-scratch a bicycle and the joys of a 1998 French frame. I fear we may be back!! Huge appreciation.

Really nice staff and good communication v

Wonderful service from the staff in the Fulham shop, very friendly and helpful to me when I picked the bike up. I took my own pedals and they were fitted in an instant. No problems with collection timing or communication. I would recommend Balfe's Bikes to anyone.

The only downside is that the bike was not set up brilliantly. I rode it straight home from the shop and a couple of avoidable problems were on the bike: Left hand brake lever was slightly loose and the gears would not shift out of the one they were in. Fortunately I managed to rectify this and enjoy my amazing new bike.

Obviously they did a good job but upsold to mega… classic bike shop

Great experience buying a bike through the cycle to work scheme. Very knowledgeable team and very patient with lots of questions from me as a beginner into road biking, would highly recommend!

The staff were helpful, friendly and polite. There is a good atmosphere in the shop.

Service was well done once again .

Exceptional service from Alex at Balfe’s Bikes (Fulham.) As this was my first high-end bike, his knowledge, patience and willingness to help were phenomenal. He made the whole experience easy and enjoyable, explained everything clearly, and gave great advice without ever being pushy.
Alex is a real credit to Balfe’s Bikes. I couldn’t recommend him highly enough — fantastic service from start to finish!

Amazing experience!! My first time buying a bike and they helped me figure out the best one. Very helpful and easy through the entire experience. Also worked well with my cycle to work scheme. The staff there is amazing!

Need a little more engagement and communication in the process of purchasing and preparing a bike for pick-up (sizing, fitting, accessories etc) to make a great rating, such as taking your measurements before the bike is prepared, but staff very friendly and helpful.

Slow, uninterested, complacent, expensive. If you are lucky you’ll get the odd interested genuine staff now and then in their ever revolving staff. This shop purely capitalises on their location and does not care much. Probably the worst chain in London and overly expensive.

Great service. Very quick and helpful staff

Staff Knowledge and patience

Service with a smile

Great customer service - very helpful

Superb team of experts including young talented cyclists who provide expert advice.

Helpful friendly staff ,bike delivered quickly

Great team in the shop, real pleasure to deal with

Chap in Fulham service shop was fabulous. Helpful and lent me his tools

Went to the store to pick up crankset. Staff suggested buying crank arms individually could have been cheaper- we explore option. In the mean time I was offered a refund for the part. We couldn’t buy the arms individually so we just bought the part again. The issue is that now I was changed £5 more for the same part for no particular reason, meaning that. The refund equated to £5 less than the part ordered and I would have been £5 better off having not listened to the shop attendant’s advice.

I did like the service offered but I’m annoyed that I lost out £5 for no reason…