Delivery was quick price was good i bought these after reading a review of different brands these were recommended my hands are not big so ordered medium which are ok but a little on the tight side g... See more
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See what reviewers are saying
Good communication, no problems with bike itself apart from it arrived fully built but with the fork on backwards. Easily rectified by someone who knew what they were doing, otherwise I would have pro... See more
Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. D... See more
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... See more
Company details
- #60 of 92 best companies in Bicycle Shop
- #53 of 122 best companies in Activewear shop
- #23 of 32 best companies in Bicycle repair shop
- #38 of 55 best companies in Bike accessories store
- #10 of 21 best companies in Road Cycling
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8k reviews
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Excellent
Really good service. Great initial support over the phone and delivery was really quick and easy. Excellent setup on the bike and well packed. Also nice touch with a couple of tools thrown in for assembly. Great.
28 August 2026
Always great products from Balfe
Always great products from Balfe. I'm happy with the purchase.
28 August 2026
Great sale price on POC glasses so…
Great sale price on POC glasses so bought a spare pair.
1 September 2026
Good range of products
Good range of products. Received order through post well packed. All round a good service.
1 September 2026
Prodfirst class serviceuct as expected and despatch was…
Product as expected and despatch was perfect
28 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ver disappointing service
I ordered a £5000 bike
It arrived with the chain jammed against the frame which could not be released
No Di2 charger
Incorrect crank lengths (172.5cm on a 52 inch frame) even though all spec was for 170 cm
Contacted BALFE’S support
Sent in the requested photos
5 days later I hear that they have heard back from trek who will not process it until a photo of the frame number is sent (which I had in fact sent 5 days earlier but the balfes team had not forwarded to trek)
Still waiting for new cranks
Apparently I have to get them removed my self and return them to balfes before the correct ones will be sent to me and it’s not yet even agreed that this will happen
I had hoped to go on holiday with this bike next week but now cannot do so
I’m absolutely gutted
28 August 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that your new bike arrived with these issues and understand how disappointing this was, particularly with your cycling holiday approaching.
Following our discussions, we arranged for the cranks to be exchanged through your local store, so you would not need to remove and return them yourself. We appreciate that reaching this solution took longer than it should have and sincerely apologise for the frustration and inconvenience caused.
Great prices
1 September 2026
Good product range and price 👍
28 August 2026
Had trouble getting my order through…
Had trouble getting my order through had very friendly and helpful staff to help me.
27 August 2026
Very good service
Both online and in-store experience is really good. Friendly, knowledgeable and without hassle. Thank you.
26 August 2026
Very helpful bike shop
Very helpful bike shop. Excellent bike fit from Keith at the Gatwick store. All the staff members I dealt with were excellent .
27 August 2026
Communication was fantastic from start…
Communication was fantastic from start to finish. The bike itself arrived before expected and the delivery team were polite and helpful. The price was unbelievable given the quality of components!
26 August 2026
Excellent
Easy to use website, great service and new fully built bike delivered 4 days later excellent service
26 August 2026
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