Delivery was quick price was good i bought these after reading a review of different brands these were recommended my hands are not big so ordered medium which are ok but a little on the tight side g... See more
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Good communication, no problems with bike itself apart from it arrived fully built but with the fork on backwards. Easily rectified by someone who knew what they were doing, otherwise I would have pro... See more
Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. D... See more
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... See more
Company details
- #60 of 92 best companies in Bicycle Shop
- #53 of 122 best companies in Activewear shop
- #23 of 32 best companies in Bicycle repair shop
- #38 of 55 best companies in Bike accessories store
- #10 of 21 best companies in Road Cycling
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8k reviews
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Excellent service from Christopher
Excellent service from Christopher, very attentive, supportive and secured the bike which was in limited stock availability immediately from sale. As soon as i shared the cycle to work certificate the bike was shipped in excellent time and arrived built with accessories so thank you very much. Only small improvement one brake lever was scratched and the front carbon forks discoloured both noted on delivery - thanks for taking these points forward
21 August 2026
Very friendly staff particularly…
Very friendly staff particularly customer services. Although picking and dispatch seem to take ages.
21 August 2026
Quick delivery
Quick delivery, good deal on an xl helmet to fit my big head, was struggling so was nice to find one so affordable that fits so well. Would use balfes again.
17 August 2026
Great prompt and professional service.
21 August 2026
One of
One of, if not the best bike shops around. Fast delivery, competitive pricing. Can't fault.
21 August 2026
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Ordering was easy enough and supported…
Ordering was easy enough and supported by staff. The bike turned up, with the packaging wrecked. Checked the bike over paintwork was ok so accepted the bike. On the first ride the gears didn't feel right, contacted Balfe's and was told to put it in for repair and they would pay. Did just that, not heard anything from Balfe's since! Tried emailing but no response.
26 June 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re sorry to hear about the condition of the packaging and the subsequent issue with the gears.
We have checked our records but cannot find any recent correspondence from the email address associated with your order within the past two months. We would therefore welcome the opportunity to look into this for you. Please email the repair details to support@balfesbikes.co.uk so our team can assist.
Excellent personal delivery service
Excellent personal delivery service, bike in great condition and ready to go.
20 August 2026
Delivery got stuck in Basingstoke
Delivery got stuck in Basingstoke, an absolute nightmare trying to get a refund or the same item resent out.
We paid for express delivery as well.
Not to mention as of today’s date 31st August 2026 I’ve not had a refund even though the package was redirected back to yourselves!
Absolutely shocking.
20 August 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that your express delivery became delayed in transit at Basingstoke and understand how frustrating this must have been.
We also apologise that resolving the situation was not as straightforward as it should have been. This is not the experience we want for our customers, particularly when an express delivery service has been selected.
Part exactly as requested
Part exactly as requested, quality good, delivery communication good
20 August 2026
On time and good fit from good…
On time and good fit from good selection available and delivered promptly on time
20 August 2026
No after sales service
The process of buying the bike and the delivery was faultless, however in order to set up the bike (suspension and play in headset)I had to look online and buy a shock pump. If I had bought it in a local bike shop this would have been done for me and I would get a free service to reset cable stretch etc after a bit of riding. If the on line purchase included a voucher for this I would have been much happier. Thanks.
19 August 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
Thank you for your feedback. We’re pleased the purchase and delivery went smoothly, although we’re sorry it was not clear what assistance remained available after delivery.
Customers who purchase online are welcome to visit any of our stores for help with suspension setup, headset adjustment and other initial bike checks. A separate voucher is not required. We appreciate you highlighting that we could communicate this support more clearly.
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