Balfe's Bikes - Gatwick Showroom Reviews 

I wanted to replace my ageing Raleigh road back with something more modern. The staff were very helpful and I was able to try a variety of bikes from different manufacturers. Stock levels were checked and options offered. A bike in the right frame size and colour was made available within a couple of days and I was able to have a test ride on that bike in the surrounding area. Using the knowledge and experience of the Balde's team I expected the bike to be a good fit and right for my needs, it was. I bought the bike after the test ride. Fitting of pedals & accessories to suit my requirements was quick and the bike was ready to go. I was given an overview on the operation of gears and disk brakes...things have changed in the last 45 years! I've ridden the new bike, on and off, for a few weeks now and am very pleased with my purchase.

I was helped by Nick in the workshop. Nick was very professional in his approach to customer help and communication.
He got my bike repaired as quick as possible.
You have a star employee with years of experience with his technical and customer interaction you can’t lose him.

Please thank in Nick for all his kind help.
KR Dave Howard

Excellent from start to finish

Friendly & Helpful staff,

A very warm welcome, A friendly informative service from kind caring staff.......Matt and Ruth were very good.

Didn't feel pressured at all and made the right bike choice for my son.

Great advice from Balfes Gatwick , really pleased with the bike .
Keith helped me choose the correct bike for me and the right size .

I bought my bike through Balfe's Gatwick. They were so helpful over the phone. Once I placed my order and deposit, they pro-actively got int touch to see how my cycle to work voucher was progressing. When I collected the bike, the helmet I'd chosen was too small and there was a no fuss swap. Thoroughly recommend them!

Your staff made my purchase so easy and were very helpful and knowledgeable about my purchase and explained everything very thoroughly.

Riding home today I couldn't get my pedal to clip in. Pulled over, discovered I've somehow lost a bolt, so my cleat was sliding about.

Popped into the Gatwick store, they found me a replacement bolt and gave me a multitool so I could fix the problem, and tighten my other cleat bolts.

No charge, no hassle. They even offered to fit the bolt for me, but I had my shoe on and taking it off was a bit of a faff.

Balfes completed my bike repair at a reasonable price. My rear axle had come out and caused the wheel to jam into the frame. They managed to extract the wheel and check the alignment of the frame and reassemble everything. Only the brake disc and pads needed replacement.

Large quality inventory. Liked the interaction with the staff. They gave me time and attention.

Good stock, helpful people. Definitely worth a visit.

Great service from Balfe's Bikes Gatwick. I rolled in mid ride to discuss and purchase a new bike on the Sunday, it was in the shop and ready to collect by the Wednesday, and I was living the dream on new wheels by the Friday. Friendly and very helpful staff. Great communication throughout the whole process. Well set up shop and easy access location.

Staff great and helpful, process for claiming c2w scheme very smooth.

Staff were knowledgeable and friendly, was made to feel welcomed by all not just the member of staff serving me

Generally good prices, helpful staff and local 7 day opening hours. All good.

I recently acquired a bicycle from Balfe, and I was impressed by the extensive selection available. Afra was very helpful, offering thorough explanations and maintaining a consistently polite demeanor throughout the process. I was able to conduct test rides. Balfe Gatwick maintains a warehouse with additional inventory, and Afra proactively retrieved items not on immediate display for my consideration.

My initial expectation was to receive a newly assembled bicycle following my test rides and purchase finalisation. However, upon inquiring on the day of collection, I was informed that the bicycle I would be taking home was the same demonstration/display model I had previously trialed. I do not believe this particular model was out of stock for a new order. Past purchases from other stores have built a new bike after order.

I have not yet had the opportunity to ride the bicycle since collection, and I anticipate a positive experience.