Balfe's Bikes - Kingston Reviews 

1,457
TrustScore 5 out of 5

4.8

36-40 Richmond Road, KT2 5EE Kingston Upon Thames, Surrey, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The staff was very helpful and friendly. He helped us exchange our phone order for a size that fits my son much better. He provided detailed information and advised us to schedule the first service... See more

Rated 5 out of 5 stars

Excellent service from Balfes Cycle Kingston! I’m very happy with my new bicycle. The staff were friendly, helpful, and knowledgeable, and made the whole purchase easy and enjoyable. Highly recommende... See more

Rated 4 out of 5 stars

Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... See more

Rated 5 out of 5 stars

Brilliant place to get your bike excellent after service as well. Callum always very helpful in sorting things out


Company details

  1. #61 of 94 best companies in Bicycle Shop
  2. #53 of 122 best companies in Activewear shop
  3. #23 of 32 best companies in Bicycle repair shop
  4. #41 of 60 best companies in Bike accessories store
  5. #12 of 24 best companies in Road Cycling

About Balfe's Bikes - Kingston

Written by the company

The Bike Sales and Servicing Specialists.


Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.


We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.


Get £5 off when you sign up
Book a Service
Shop Bikes
Shop E-Bikes
Shop Helmets
Shop Accessories

About Balfe's Bikes

Written by the company

Free Click & Collect
To our 12 stores across London and the South East
Free delivery
Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
0% finance
Available to help spread the cost via Klarna. Terms & Conditions apply.
Cycle to Work available
Vouchers accepted to save 25-39%
Online service booking
For our professional workshops
Balfe’s personal bike delivery
No unpacking required. Bike built and ready to ride straight away, for local customers

Contact info

  • 36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom

  • 02045315552

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,457)

4,606 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Early morning saviour

Matt efficiently & speedily fixed a snapped gear cable early morning on a Saturday so I could get back out on a club ride. Much appreciated.

2 May 2026
Rated 5 out of 5 stars

Well spotted...

I bought the cheapest adult bike from their online clearance and had it delivered to their Kingston branch. I collected it a couple of days after ordering and a manufacturer's fault was noted by the store manager(?) and corrected the following day. I use the bike daily and it is amongst the best bikes I've ever owned, at a cracking price. I have been cycling over 60 years. Excellent service.

27 April 2026
Rated 5 out of 5 stars

Purchased the bike online

Purchased the bike online, sent over my Cycle2work voucher and bike was ready to collect by the following weekend. Could've collected it earlier, but i don't like close enough. The team in the shop had my bike ready to go within 10-15mins. Will be back to get it serviced.

26 April 2026
Rated 5 out of 5 stars

Great bike shop with fantastic staff.

Always helpful, knowledgeable and very friendly. Prices are really good too and all cyclists should be supporting their local bricks and mortar bike shops. Balfe’s are my go to when there’s something I can’t fix myself.

19 April 2026
Rated 5 out of 5 stars

Great experience

Great experience buying a bike through the bike to work scheme. Staff are very knowledgeable abd helpful. Service was superb!

18 April 2026
Rated 5 out of 5 stars

Excellent help

Excellent help, gave great advice for a novice rider and suggested great accesories. Very pleased with the bike. Callum was especially helpful!

20 April 2026
Rated 5 out of 5 stars

Such a good experience buying from…

Such a good experience buying from balfes? The shop had a great vibe and the shop assistant wasn’t pushy and let me take my time choosing the right products. He also helped with genuine advice without trying to sell me the most expensive version of what I wanted.

20 April 2026
Rated 4 out of 5 stars

Excellent bike servicing

Excellent service. Although it took a bit longer than expected, staff kept me informed by email and text. Very knowledgeable staff about the issues I had with my bike and gave me some advice to support me through the next cycling season.

19 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look