James and Hector helped me get two Bromptons the day we flew into London and were leaving to Belgium. James helped me over the phone a few days prior to arrival. The bikes were ready to go when we got... See more
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See what reviewers are saying
Took my Willier e-bike to Balfe's, as no one else seemed to know what to do with the electric issues we were having. Doug handled us and got us up and running again with a reboot and a new charger.... See more
Balfe's staff take an interest in the customer's needs and understand the bikes, which contrasts hugely with other chain (boom boom) stores where it seems the staff perhaps have never been close to a... See more
I have had my bike serviced at Balfes at Waterloo for a number of years and they are always professional, helpful, courteous and knowledgeable. This was the first time I used the Notting Hill branc... See more
Company details
- #60 of 92 best companies in Bicycle Shop
- #53 of 120 best companies in Activewear shop
- #23 of 32 best companies in Bicycle repair shop
- #39 of 56 best companies in Bike accessories store
- #10 of 21 best companies in Road Cycling
About Balfe's Bikes - Notting Hill
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
106 Westbourne Grove, Notting Hill, W2 5RU, London, United Kingdom
- 020 4506 3856
4.7
Excellent
968 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very friendly and helpful staff…
Very friendly and helpful staff followed up with prompt delivery over a bank holiday weekend. Top marks.
26 May 2026
Trustworthy and quality work
I can always trust them to do such great work and go above and beyond. You can tell the staff really care, and I really appreciate that.
19 May 2026
Good salesman
12 May 2026
A very helpful and knowledgeable team
A very helpful and knowledgeable team. I got a bike through the Bike2Work scheme, not knowing much about bikes they advised me on what I needed/ didn't need, ensured I got the correct bike size, even though this required ordering 2 of the bikes in different sizes. They were efficient, trustworthy and helpful.
5 May 2026
We bought a kid’s bike and we were…
We bought a kid’s bike and we were given great expert advice. The staff was friendly and helpful.
4 May 2026
Good product line up
Purchased some upgrade parts using C2W. They don’t charge for additional fee like other shops and there price is mostly competitive.
2 May 2026
Helpful staff
30 April 2026
Customer service is top notch
Customer service is top notch! From when I first bought my bike up until now when I needed assistance on reach adjustments and going clipless, the staff is always ready to serve and go above and beyond. Being a beginner, I feel extremely awkward and clueless, but they never let you feel that when I’m in store. They’re very much approachable, which is such a relief. Thanks for your all your help. Andy and Elias are amazinggg so as the rest of the staff in Notting Hill branch! 5 stars to you guys!
30 April 2026
Balfe's Notting Hill WAS AWESOME w my BiketoWork Bike!
Balfe's Notting Hill WAS AWESOME sorting out my BikeToWork Scheme bike. Hector and Adam worked with me to find exactly the right bike with my budget, then fitted it our with all the commuter bits needed and couldn't be happier, thanks guys!!!
11 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Balfe bikes in Notting Hill are…
Balfe bikes in Notting Hill are excellent, the guys working there are super friendly and very helpful. I kept using their air pump on my twenty-five year old bike, but recognised I needed a new bike, highly recommended.👍
16 April 2026
Reply from Balfe's Bikes - Notting Hill
Richard ,
We're happy to hear that you had such a positive experience at our Notting Hill location! We appreciate your recognition of our team's friendliness and helpfulness, and we're glad you found a new bike with us. Thanks for the recommendation!
Kind Regards,
Adam
Great team
The team are always very on the ball, and get things fixed super speedily! Pricing is very fair
17 April 2026
Reply from Balfe's Bikes - Notting Hill
Daisy,
We're happy to hear that our team resolves issues quickly and that you find our pricing fair. Thank you for your positive feedback, we appreciate it!
Kind regards,
Adam
Polite and helpful
Polite staff. Willing to put my disc rotor on for me at no extra price and everyone appeared to be very helpful and polite to other customers.
19 April 2026
Reply from Balfe's Bikes - Notting Hill
Malachai Barnett,
We're happy to hear that our staff was polite and helpful! We appreciate you mentioning their willingness to assist you with your disc rotor. Thank you for your positive feedback.
Regards,
Adam
Efficient and helpful service
12 April 2026
Reply from Balfe's Bikes - Notting Hill
Robin,
We are glad you found our service efficient and helpful. Thank you for your positive feedback; we appreciate it.
Regards,
Adam
Reply from Balfe's Bikes - Notting Hill
Mr steve pitt,
We're happy to hear that you had a great experience with our quick delivery and helpful staff. Thank you for your positive feedback!
Regards,
Adam
Reply from Balfe's Bikes - Notting Hill
Hi Clem,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us. Your feedback means the world to us!
Regards,
Adam
Highly recommend!
All the help I received at Balfe’s was exceptional!! Incredible customer service — would highly recommend going here
12 April 2026
Reply from Balfe's Bikes - Notting Hill
Abby,
We're happy to hear that you had such a positive experience! It means a lot to us that you found our customer service exceptional, and we appreciate your recommendation.
Regards,
Adam
Reply from Balfe's Bikes - Notting Hill
customer,
We're happy to hear that you found the bike you wanted at the right price. Thank you for your feedback!
Regards,
Adam
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