The Balfes Reigate team were great advising me on different Brompton options. Simon was super-helpful and his colleague, who himself has a Brompton, talked me through my whole commute. Amazing custome... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from the staff, great comms, informative and didn't try to sell me stuff I didn't need. I dont know much about bikes so this was a great intro. Definitely recommend
Great comms. Staff were very friendly and pleasant and excellent at explaining bike to work schemes, ordering, building bike, how the bike is set up etc etc And during fitting and trial of bike the st... See more
Over and above expectations. Headset starts to make an alarming knocking sound. In to Reigate branch and on the spot identified the star nut had rusted away. Booked for a headset service in four days... See more
Company details
About Balfe's Bikes - Reigate
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company

- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
43 Bell Street, RH2 7AQ, Reigate, Surrey, United Kingdom
- 01737 242163
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service
Bike arrived early and ready to go on time. All staff very knowledgeable.
Great service from the staff
Great service from the staff, great comms, informative and didn't try to sell me stuff I didn't need. I dont know much about bikes so this was a great intro. Definitely recommend
The Balfes Reigate team were great…
The Balfes Reigate team were great advising me on different Brompton options. Simon was super-helpful and his colleague, who himself has a Brompton, talked me through my whole commute. Amazing customer service! Thank you!
Great comms
Great comms. Staff were very friendly and pleasant and excellent at explaining bike to work schemes, ordering, building bike, how the bike is set up etc etc And during fitting and trial of bike the staff were patient, professional, knowledgeable and helpful
very helpful staff
very helpful staff, always keem to answer any quastions and give you the best advice possible.
Great experience here
Great experience here. Anthony was really attentive and understood what was needed from me. A+
1st class from start to finish
1st class from start to finish. Excellent attentive service and the whole experience very positive and enjoyable which is what buying a substantial bike should be!
Would highly recommend
Absolutely superb service and advice as…
Absolutely superb service and advice as you would expect from such a wonderful cycling establishment. Thank you.
Great experience
Very friendly, no pushy selling, just great advice and knowledgeable staff. New bike purchased, very happy. Thanks for your help!
Good communication and good handover
Good communication and good handover, explaining everything about the bike and giving us a lot of time. Thanks.
Good service from the team at Reigate
Good service from the team at Reigate, the speclized creo was ready to collect on time Emma was very helpful in setting the bike up,
Please tell Will in the repair shop…
Please tell Will in the repair shop that the power still goes off intermittently. On Saturday it was after 52 minutes into the ride and then it conked out again 2 more times. Each time it stated again but only after a few minutes
Very friendly
Very friendly, knowledgeable, informative and professional. Evidence as a returning customer that the service is good and the prices are keen.
The staff here have great integrity
This is an great bike shop. Having previously visited them to get my existing bike fixed, I was advised at the time that it would not be cost effective for them to do this, thereby saving me considerable wasted costs. I appreciated their honesty and so decided to get a new bike from them at a later date. The one I was then recommended by them was excellent, and very well priced. I am very happy with it, and its transformed my cycling experience.
Very helpful inshore with arranging…
Very helpful inshore with arranging viewing and test ride
everything was fine at balfes bikes…
everything was fine at balfes bikes really pleased with how it all went very helpful friendly staff and love the bike really good choice to have them build and have the bike ready
Brompton C class
All who served us were very helpful and courteous with good product knowledge.
This shop has done a complete…
This shop has done a complete turnaround in the last year or so. Very pleased with the customer service.
Thank you all.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







