I always enjoy going into Balfes Bikes because I know that, whatever the issue, it will always be solved fast and without fuss. I always leave knowing more than when I went in. Many thanks, Geoff P... See more
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Thanks Balfe's Bikes i had a nut and bolt that had a bad thread for my cycle they had a rummage around and found me a spare that fitted great .... by mistake had forgotten my wallet and phone so they... See more
Wow! Paul A of Streatham Balfe was exceptional with his advice, guidance, cycling information, patience and professionalism. As a cyclist who just rides with no proficiency, he was the right perso... See more
The customer service is often good, although one guy at the Streatham branch started sorting out my online purchase, then broke off to serve someone else, and just left me standing there. Train him... See more
Company replied
Company details
- #60 of 92 best companies in Bicycle Shop
- #52 of 119 best companies in Activewear shop
- #23 of 32 best companies in Bicycle repair shop
- #38 of 56 best companies in Bike accessories store
- #10 of 20 best companies in Road Cycling
About Balfe's Bikes - Streatham
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
87 Streatham Hill, Streatham, SW2 4UB, London, United Kingdom
- 020 8671 1984
4.5
Excellent
896 reviews
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Friendly and helpful staff
24 April 2025
Scott Addict Gravel
The Streatham team were very accommodating and offered good advice and service on extras. They arranged to get the bike in to inspect (ex demo) and hold whilst I sorted out Cycle to Work.
22 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No one ever answers the phone.
No one ever answers the phone.
My experience with Balfe's Streatham has gone from bad to worse, last year I took my bike in to get a flat on the front fixed in September, I had forgotten to bring in the pitlock key, and said I had this at home, they took the bike and was told I would be called to bring it in, they subsequently didn't call me and broke off the deadlock to my dismay.
They reordered the pitlock, telling me they would have this by next week, this didn't arrive for several months, as a keen cyclist I wasn't able to leave this bike across London due to worry of the front now free release lock being released and the wheel taken. So I didn't use my bike. I received a text to tell me the part had been ordered to which I confirmed and then a follow up text which I had missed, who sends SMS in 2025? Send an email as explicitly requested.
Fast forward to two weeks ago, after several months of calls where noone answered the phone I decided to walk up with the bike which takes an hour round trip to be told they had returned the part. But they would have it for Wednesday. I was given the same receipt for the pitlock for the second time.
Today I went up to get the bike booked in as again no one answered the phone. They told me that they couldn't take the bike as there was no mechanic in despite one visibly working in the shop. But they did have the part but hadn't notified me. While this was going on the phone rang three times, suprise suprise, no one answered. it After kicking up a fuss they said they were full with bikes but would take my bike anyway, so had lied in the first instance. I asked for an email to be sent and they gave me the same pitlock recipt for the third time.
Presently I have nothing in writing to guarantee that they have my BMC that was left today on the 5th at roughly 11AM. Despite being toldd I would be sent an email.
In complete dismay about how awful this entire experience has been.
16 April 2025
Reply from Balfe's Bikes - Streatham
We appreciate you sharing your experience. We're sorry to hear about the difficulties faced regarding your bike repair, the pitlock issue, and the lack of communication. We investigated and addressed the discrepancies regarding the mechanic and part availability. We'll ensure such experiences don't repeat themselves. We appreciate your feedback and will use it to improve our service.
excellent service and quick repair
excellent service and quick repair! will definitely come back and highly recommend.
Thank you ☺️
15 April 2025
Great service (Rebecca and Craig)
Rebecca and Craig were brilliant. They were professional, knew everything about the products they sell and were incredibly helpful along the way. I am very happy with my new bike and would absolutely use these guys again.
28 March 2025
As always, fantastic service
As always, fantastic service on the bike, friendly and competent staff, value for money. Love it.
25 March 2025
Unprompted review
Trek Checkpoint
the team at Balfe's bikes Streatham were exceptionally helpful, great knowledge of the bike and tips for tubeless tyres. They also spent the time to make adjustments to the bike so that it fits and rides better.
2 March 2025
Reply from Balfe's Bikes - Streatham
We're glad to hear you had a positive experience with our online ordering and in-store collection service. Kind regards, Team Balfes
Amateurs
Got my inner tube changed here after a puncture last week and they didn’t put my wheel back on properly OR reconnect my brakes. Absolutely idiotic. I rode around like that for 2 days before I noticed. So so dangerous
3 March 2025
Reply from Balfe's Bikes - Streatham
We're very sorry to hear about the trouble you experienced with your wheel and brakes after your inner tube replacement. We'll investigate to ensure this doesn't repeat itself.
Great service
Great service, and recommended that tuning was only required rather than full service. They were unable to complete the work on the same day.
27 February 2025
Reply from Balfe's Bikes - Streatham
We appreciate your feedback and are glad you found our service helpful. We understand that not being able to complete the work on the same day can be inconvenient. We strive to provide efficient service, and we'll take your feedback into consideration as we continue to improve our processes. Kind regards, Team Balfes
My favourite local bike shop
My favourite local bike shop. Great service and excellent mechanics. Went in for a disc brake service, booked online for the full brake service but in the end only needed topping up fluid. The mechanic left notes and downgraded my service to a tune up.
Support local and visit this great bike shop for sales and repairs.
25 February 2025
Very helpful Staff, top quality bike.
Very helpful staff. Sorted out some slight problems with my order very quickly and even gave me a voucher for the trouble we had. Bike was top quality and was a very good price, very impressed with the bike and the way the staff sorted out everything as we were having problems ordering on the website.
11 February 2025
Bike is good as new after service and…
Bike is good as new after service and repairs. quick turnaround and completed when promised.
11 February 2025
Staff very helpful and knowledgeable.
18 February 2025
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