Brought bike in with loose bottom bracket and rattling to the rear hub/cassette area. Had my bike for over a week, ordered a bottom bracket that was not compatible (rectified in a day), and said there... See more
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Needed prompt replacement of rear inner tube for which I was fully prepared to come back later. However, Curtis was able to see to it immediately and easily identified the cause of the puncture. He wa... See more
I chose Balfe's because their prices were very competitive. I liked the fact that I could order parts and pick them up at a local store. The Staff, were friendly and helpful.
Very welcoming. Answered every question with a clear and understandable answer. Quick efficient and overall a pleasant experience. My now go to bike shop.
Company details
- #62 of 96 best companies in Bicycle Shop
- #55 of 122 best companies in Activewear shop
- #21 of 32 best companies in Bicycle repair shop
- #38 of 61 best companies in Bike accessories store
- #11 of 24 best companies in Road Cycling
About Balfe's Bikes - Sutton
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
126 High Street, SM1 1LU, Sutton, Surrey, United Kingdom
- 020 8076 7400
4.8
Excellent
875 reviews
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Fixed my problem immediately
Fixed my problem immediately - snapped gear cable - and saw that my back brake was seized, and fixed that, too. Great service from Dave and Ollie.
17 December 2024
Reply from Balfe's Bikes - Sutton
Hi Dave. Thanks for taking the time to leave a review. Glad we could.help. look forward to serving you (& all your cycling friends hopefully) in the future. Dave & Team Sutton.
Reply from Balfe's Bikes - Sutton
Hi Louie. Thanks for the review, glad you like the store, don't be a stranger! Dave & Team Sutton.
I got great help on line and great…
I got great help on line and great service from my local shop in Sutton when I picked up the bikes.
11 December 2024
Reply from Balfe's Bikes - Sutton
Hi Jon. Thanks for the review. Good to know you had a great experience with our customer Service team as well as in the store. Hope to see you again soon. Dave & Team Sutton.
Not sure why a brand new cycle would…
Not sure why a brand new cycle would have issues
3 December 2024
Reply from Balfe's Bikes - Sutton
Hi Pramodh. I am sorry you had some issues with the bike you bought from us. I have to say this is not common and I do hope we were able to remedy the problem when you came in. Dave & Team Sutton
Expensive + no full service
Poor customer service and expensive. Promised me
to give me a call to fix the front light for my e-bike in few days times , but never received call or email. I have paid £ 120 for the full service which is the double the amount I paid in Evans store.
4 November 2024
Reply from Balfe's Bikes - Sutton
Hi Yohnas, I am sorry you were not satisfied with the service you recieved on this occasion, however I have been assure that you were kept abreast of developments while the bike was with us. As regards the price compared to competitors, the level of labour required was different form that provided by Evans hence the cost difference. Dave & Team Sutton
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Great service and they helped fit fenders onto my bike that were tricky to fit myself. Will definitely be back for servicing and spare parts.
25 November 2024
Reply from Balfe's Bikes - Sutton
Hi James. Glad we were able to fit you fenders for you (Particulalrly given the miserable weather we have had recently. Dave & Team Sutton
My 1979 Raleigh Chopper was checked and…
My 1979 Raleigh Chopper was checked and repaired and now rides like a dream
Thank you
23 November 2024
Reply from Balfe's Bikes - Sutton
Hi Des. Glad your Chopper is back to its prime, I have to say my workshop team enjoyed working on such a design classic. Dave & Team Sutton
Really helpful
Really helpful, friendly staff, kept me updated about progress of rebuild and did a great job.
23 September 2024
Reply from Balfe's Bikes - Sutton
Hi. I'm glad you were happy with the service you recieved and we look forward to serving you again soon. Dave & Team Sutton
Good customer service and professional.
17 November 2024
Reply from Balfe's Bikes - Sutton
Hi Shelley. Thanks for the review and the kind comments. Hope to see you again. Dave & Team Sutton
Five stars for the shop and the mechanics
I've been using the Sutton branch for a few years now. I took my road bike in for a service and for them to have a look at some issues I had with it. They talked me through the repairs and priced everything up before I agree. The bike now rides perfectly.
10 November 2024
Reply from Balfe's Bikes - Sutton
Hi Wayne. Glad to be of Service and hope your bike is running like new. Dave & Team Sutton
BalfeSutton -Top Service
Top Service
1. Advised against bearing refit because wheel rims potentially too thin, so putting safety before business.
2. Took time to find right BB for old bike plus old cranks, phoned to advise price before fitting, and charged standard price.
Proper old school service...thanks
15 November 2024
Reply from Balfe's Bikes - Sutton
Hi Dario. Thanks so much for the review. Hlad we were able to find the right parts for your bike. Dave & Team Sutton
Prompt service at a good price
Prompt service at a good price. Checking with me before they carried out any extra work needed. Very clear feedback on what had been done.
9 November 2024
Reply from Balfe's Bikes - Sutton
Hi Christopher. Thanks for taking the time to leave us a review. I am hlad you were happy with our service and look forward to seeing you again soon. Dave & Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Thanks for the Review. Dave & Team Sutton
We were given great service and expert…
We were given great service and expert information to help us in our decision making. Thank you.
6 November 2024
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Carolyn. Thanks for the review, hope to serve you again soon.
Dave & Team Sutton
Excellent service
Excellent, friendly customer service. I only needed new shoe cleats but they were fitted straight away.
28 October 2024
Reply from Balfe's Bikes - Sutton
Thanks Martin, glad to have been of Service. Dave & Team Sutton
Reply from Balfe's Bikes - Sutton
Hi thanks for the 5* glad to have served. Dave & Team Sutton
Fault investigation
Good communication during investigation of the problem and prepared to discuss and review to ensure the correct solution.
15 October 2024
Reply from Balfe's Bikes - Sutton
Hi Duckers. Thanks for the review glad we were able to sort your issues. Dave & Team Sutton
My son’s brake and saddle swap
Another bike looked after by Balfe’s in Sutton. Good friendly service. Sorted out a hydraulic brake cable and saddle swap (for my son’s bike) which wasn’t an easy job. He’s really looking forward to getting this bad boy back on the tracks! Highly recommend for any cycling requirements.
25 October 2024
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi. Thanks for the review, hope your son is still enjoying his bike. Dave & Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Helen. Glad to have helped. Dave & Team Sutton
Two new inner tubes required
Needed two new inner tubes for my 29" MTB. Helpful friendly staff, knowledgeable about the products they sell with competitive pricing.
13 October 2024
Reply from Balfe's Bikes - Sutton
Glad to help. Hope we can do so agon in the future. Dave & Team Sutton
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