Brought bike in with loose bottom bracket and rattling to the rear hub/cassette area. Had my bike for over a week, ordered a bottom bracket that was not compatible (rectified in a day), and said there... See more
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Needed prompt replacement of rear inner tube for which I was fully prepared to come back later. However, Curtis was able to see to it immediately and easily identified the cause of the puncture. He wa... See more
Very welcoming. Answered every question with a clear and understandable answer. Quick efficient and overall a pleasant experience. My now go to bike shop.
Friendly staff in store (Sutton) and overall an efficient service where I was kept fully informed at every step.
Company details
- #60 of 96 best companies in Bicycle Shop
- #55 of 122 best companies in Activewear shop
- #20 of 32 best companies in Bicycle repair shop
- #36 of 61 best companies in Bike accessories store
- #11 of 24 best companies in Road Cycling
About Balfe's Bikes - Sutton
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
126 High Street, SM1 1LU, Sutton, Surrey, United Kingdom
- 020 8076 7400
4.8
Excellent
874 reviews
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Superb shop excellent customer service
31 March 2026
Reply from Balfe's Bikes - Sutton
Hi James. Thank you for the kind comments, it means a lot to feel appreciated for something we enjoy doing. Dave and Team Sutton
The service from the first phone call…
The service from the first phone call ordering a bike until collection of same bike was excellent. Very helpful, informative staff.
3 April 2026
Reply from Balfe's Bikes - Sutton
Hi Eileen. Thanks for the review its much appreciated. Please come again ans remember to tell your cyclist (& potential cycling friends) Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Thanks for your kind review. Hope tonsee you again soon. Dave and Team Sutton
Super helpful team at Balfes Sutton…
Super helpful team at Balfes Sutton thanks for the assistance today
31 March 2026
Reply from Balfe's Bikes - Sutton
Hi Craig thanks for the review, glad we were able to help. Hope to see you again. Dave and Team Sutton
Charging to fit mudguards to a bike i…
Charging to fit mudguards to a bike i was buying. I'm trying to fit it myself and a part is missing 😕
27 March 2026
Reply from Balfe's Bikes - Sutton
Hi Adrian. I am sorry you were disappointed that there was a charge for mudguard /accessory fitting but I have to budget my mechanics time by how long the job takes. (Usually about 30.mins to fit mudguards). If there is indeed a part missing I am sorry please come into store and I will see what we can do. Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Jennie. Thanks so much for the review I ma glad you were happy with your experience. Dave and Team Sutton
From ordering to delivering was spot…
From ordering to delivering was spot on, good communication. Great customer service
22 March 2026
Reply from Balfe's Bikes - Sutton
Hi. Thanks for the review, (sorry for delay on reply we have been very busy). I am glad you were impressed by our service. Dave and Team Sutton
Good service, no hard sell
I always feel Balfe's give a good service, and on this occasion it was good, helpful advice without any hard sell. In fact there was a more expensive product they could have tried to get me to buy but they didn't. I fully recommend Balfe's in Sutton.
14 March 2026
Reply from Balfe's Bikes - Sutton
Hi Keith. Thanks for the review. There is a fine line between a hard sell and recommending the best product for customers I like to think we have got it right. And so it seems do you so thank you. Dave and Team Sutton
I always find Balfe's cycle a good…
I always find Balfe's cycle a good local shop, with friendly helpful staff
13 March 2026
Reply from Balfe's Bikes - Sutton
HI Gordon Thanks for the review sorry for the delay in my reply. I ma glad you like our store. Hope to see you again soon. Dave and Team Sutton
I've shopped at Reigate and at Sutton
I've shopped at Reigate and at Sutton. At both stores I've found the staff to be very helpful and supportive when I've asked questions and then made decisions. My wife has also purchased some bike accessories from Sutton. My wife was very pleased with the service she received, and I was pleased with the items.
7 March 2026
Reply from Balfe's Bikes - Sutton
Hi Adrian. I am glad you and your wife have appreciated our service and that of our colleagues in Reigate. Hope to continue this service in the future. Dave and Team Sutton (& Reigate on this occasion)
Reply from Balfe's Bikes - Sutton
Hi Victoria. I ma glad were able to getvyou rolling again. Thanks for the review. Hope to see you again. Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Mark. Glad we could help. Thanks for the review. Hope to see you again. Dave and Team Sutton
Pleased with service
Pleased with service. Order for rear bike frame promptly arrived at local branch for collection. Impressed with brief advice on fitting.
5 March 2026
Reply from Balfe's Bikes - Sutton
Hi Peter. Thanks for the review. Glad you were happy with the service and advice. Dave and Team Sutton
I took my son’s Trek bike (which I…
I took my son’s Trek bike (which I hadn’t bought there) because there was a problem with the back wheel. Danny at the Sutton branch couldn’t have been more helpful. Problem sorted and kept informed all along the process.
21 February 2026
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Avila. Thanks for the review, glad we were able to help a d hope we can help you again innthe future. Dave & Team Sutton
Genesis Zeal road bike
Excellent bike mechanic, very helpful staff.
I would highly recommend. The work performed my bike was done to the highest standard
7 March 2026
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi David. Thanks for the review and your recommendation. Glad you were happy with the work Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Mr Lunn. Thanks for the review, glad we could help. Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Sarah. Thanks for the very kind review and glad you were happy. Hope to see you again soon. Dave and Team Sutton
What a pleasure to deal with Dave and…
What a pleasure to deal with Dave and Oliver at Sutton branch! Great bike build, lots of different greases in the right places. My son is very happy with the bike
15 February 2026
Reply from Balfe's Bikes - Sutton
Hi Roman. Thanks for the great review I am glad your son likes his bike. Dave and Team Sutton.
Very smooth transaction and helpful
Very smooth transaction and helpful. Would highly recommend. Until next time. A++
10 February 2026
Reply from Balfe's Bikes - Sutton
Hi DJ Thanks taking the time to leave a review and for your v positive recommendation Dave and Team Sutton
Fast and reliable
Fast and reliable and very knowledgeable friendly staff would highly recommend.
14 February 2026
Reply from Balfe's Bikes - Sutton
Hi Craig. Thanks for the review,sorry for the delay in reply, I am glad you were happy with our service. Hope to serve you again. Dave and Team Sutton
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