Brought bike in with loose bottom bracket and rattling to the rear hub/cassette area. Had my bike for over a week, ordered a bottom bracket that was not compatible (rectified in a day), and said there... See more
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Needed prompt replacement of rear inner tube for which I was fully prepared to come back later. However, Curtis was able to see to it immediately and easily identified the cause of the puncture. He wa... See more
Very welcoming. Answered every question with a clear and understandable answer. Quick efficient and overall a pleasant experience. My now go to bike shop.
Friendly staff in store (Sutton) and overall an efficient service where I was kept fully informed at every step.
Company details
- #60 of 96 best companies in Bicycle Shop
- #55 of 122 best companies in Activewear shop
- #20 of 32 best companies in Bicycle repair shop
- #36 of 61 best companies in Bike accessories store
- #11 of 24 best companies in Road Cycling
About Balfe's Bikes - Sutton
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
126 High Street, SM1 1LU, Sutton, Surrey, United Kingdom
- 020 8076 7400
4.8
Excellent
875 reviews
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Everyone was very friendly and helpful
26 September 2025
Reply from Balfe's Bikes - Sutton
We're happy to hear that everyone was friendly and helpful in our Sutton store! We appreciate your positive feedback. Kind regards, Balfes Bikes
I didn’t sign up with this company
I didn’t sign up with this company. They just keep emailing me, have asked them to remove me from their mailing list and now they ask for a review so obviously 1 star!
22 September 2025
Reply from Balfe's Bikes - Sutton
We apologise for the unsolicited emails. I have raised a request with the relevant team to update our system. Thank you for bringing this to our attention, and we appreciate your feedback. Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Sutton
Hi Andy thanks for the review glad we could help and get you quickly back on the road Dave & Team Sutton
great performance
Initially wanna just to change the inner tube, insisted also to change the tires and to adjust the transmission, which turned out great improvement of performance.
12 September 2025
Reply from Balfe's Bikes - Sutton
Hi Merak glad we were able to get your bike performing better, thanks for the review. hope to see u again, Dave & Team Sutton
Great service from the Sutton branch…
Great service from the Sutton branch from start to finish. Loved the reward points on my e-bike purchase which allowed me to get a new lock and anchor without paying a penny.
15 September 2025
Reply from Balfe's Bikes - Sutton
Hi Alexander thanks so much for the review glad the rewards points came in handy, hope you are enjoying the bike, Dave & team Sutton.
The staff at Balfe's bikes were…
The staff at Balfe's bikes were friendly and courteous they gave me the appropriate advice when I made enquiries about the purchase of a Brompton bicycle.
11 September 2025
Reply from Balfe's Bikes - Sutton
Hi Keith.
Thanks very much for taking the time to leave a review glad we were able to help you choose your Brompton and hope you are enjoying its versatility. Dave and Team Sutton
The shop Manager was excellent
The shop Manager was excellent. He understood what we needed and helped us decide on what we wanted. Communication was really good and on the day I picked up the bike, everything was ready and waiting for me!!
5 September 2025
Reply from Balfe's Bikes - Sutton
Hi thanks very much for the review im so happy you were pleased with the service. i look forward to serving you (a hopefully your friends) soon Dave & Team Sutton
Bicycle purchase
Knowledgeable friendly staff
Efficient service
Good communication both email and when in store
Staff assisted with technical issue on my part and helped upload my cycle scheme voucher to their system
Gave me confidence to return if I had any questions/ issues
3 September 2025
Reply from Balfe's Bikes - Sutton
Hi Annette thanks for the review I'm glad your purchase went smoothly abd you are enjoying your bike, Hope to see you again soon (in the meantime tell your friends about us) Regards Dave & Team Sutton
Great service!
30 August 2025
Reply from Balfe's Bikes - Sutton
Thank you so much for your kind words! We're delighted to hear you were happy with our service in our Sutton store. It means a lot to us to know we're meeting your expectations. Looking forward to helping you again soon! Kind regards, Balfes Bikes
Phenomenal service and I had millions…
Phenomenal service and I had millions of questions. They were listening to my needs and requirements and eventually spoke about options available. It helped me to make a confident decision with my bike purchase!
30 August 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi.ST thanks very much for the very generous review. I am so glad we were able to answer your myriad of questions and help you find your perfect bike. Dave and Team Sutton
Good service & friendly staff
Friendly staff. Kieran provided excellent service. Happy with my purchase.
24 August 2025
Reply from Balfe's Bikes - Sutton
Hi Dom. Thanks for taking the time to.leave a review it's most appreciated. I'm glad Kieron was able to.help you make your purchase. Hope to.see you again soon. In the meantime tell all your cycling friends. Dave and Team Sutton
Excellent service
20 August 2025
Reply from Balfe's Bikes - Sutton
Thank you so much for your kind words and for taking the time to leave a review – we really appreciate it! We're delighted to hear you were happy with the service, and we hope to see you again soon. Kind regards, Balfes Bikes
Clarifying which pedal was left , or right.
Needed a simple clarification from the shop, about a pair of pedals bought on line( it wasn't abundantly clear which was left or right) ...thanks for the speedy assesment from the assistant.
Much appreciated.
30 July 2025
Reply from Balfe's Bikes - Sutton
We're happy to hear that the assistant provided a speedy clarification regarding your pedal purchase! We appreciate you taking the time to leave us your feedback. Kind regards, Balfes Bikes
excellent
staff very friendly, know there products very well, listened to what we needed and guided us to the best bikes for our needs
29 July 2025
Reply from Balfe's Bikes - Sutton
We appreciate your feedback! It's great to know our team's knowledge and guidance helped you find the perfect bikes to suit your specific requirements. Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Sutton
We appreciate your kind words! We're so happy our staff was helpful and friendly during your visit. Kind regards, Balfes Bikes
Great Service from Dave and the team.
27 July 2025
Reply from Balfe's Bikes - Sutton
We're happy to hear that you had a great experience with our Sutton team. We appreciate your positive feedback and thank you for sharing. Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Sutton
We're glad you enjoyed your experience with our offers and staff. Thank you for your positive feedback; it means a lot to us. Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Sutton
Hi Fiona. Thanks for the review and for the kind comment. Being friendly and welcoming to all is one of our main aims. Hope to see you again soon. Dave and Team Sutton
Helpful and friendly staff
Helpful and friendly staff resolved my enquiries without hesitation
9 July 2025
Reply from Balfe's Bikes - Sutton
We're happy to hear that our helpful and friendly staff resolved your inquiries so efficiently. Thank you for your positive feedback; we appreciate it. Kind regards, Balfes Bikes
A perfect one stop shop for all your…
A perfect one stop shop for all your needs - adult and children's bikes, helmets, bells, pushchair wheels and punctures - helpful, knowledgeable, polite, great staff. No need to go anywhere else.
18 July 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
We're happy to hear that you found our shop to be a perfect one-stop destination for your family's cycling needs. We appreciate your kind words regarding our team's helpfulness and expertise. Thank you for your positive feedback! Kind regards, Balfes Bikes
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