BallereTTe Reviews 

I received A pair of shoes that did not fit so I ordered another size, it said free exchanged. So I had to buy the next size and they never emailed me back a shipping label to send the other pair back. I have emailed several times and no response.

The shoes felt cheap and you can barely return them.
Customer service does not reply, charges you a huge amount to sent everything to Italy and says a courier will contact you to pick up the shoes… the you hear nothing!
Scam!!!

very cheap material - they look far cheaper than the price. I have worn them once and the heal is already worn down and the thin material at the back of the shoe is looking scrunched up. This is the first time I have bought from this brand and I wish I had done some research before buying directly from their website as it seems I would have to pay for return postage to Italy and according to other reviews would be unlikely to see any money refunded.

I returned some shoes and after several months of following up have not received any refund. There is no number to call the company and they do not respond to emails.

Absolutely awful customer experience. I emailed three times asking about sizing and never got a response. No one ever answered the phone, either. After I received the shoes and saw they were the wrong size, I had to email several times before I got a response. Finally, a month later, they sent me the wrong size in an exchange. I ordered these shoes for my daughter for Christmas and three months later I still don't have them. Never again.

I sent back a pair of shoes that I bought, cause I wanted to return them and get a refund. The company accepted it and wrote me that I would get my refund in maximum 30 working from the receipt of the shoes. It's almost two months since I bought the shoes (6th of august) and I still haven't got the refund as promised. I wrote them several times and every time they tell me they will do it as soon as possible, but not a exact date. The left me very frustrated, cause I fear not getting back my money.

Trying to return a pair of shoes which are too small. Initially got a quick response - now nothing. Have contacted several times. Phone doesn’t pick up. No returns label in package. Totally stuck as can’t contact anyone. Dreadful service.

Bought a pair in the Black Friday sale reduced by 20% this was sent out without deducting the EU/Italian VAT although exported outside EU, I then received a bill from FedEx for GBP 36.00 even though the threshold for import tax is 150 Euros so 36 GBP certainly does not add up anyway. Endless emails back and forth with Ballerette, they are claiming to have deducted the Vat but clearly not. The delivery was also delayed by almost 2 weeks because of 'customs' so not only was it falsely exported but fedex did not check the paperwork either, FedEx report also very unclear what they are charging for. I have asked for proof of vat deduction but so far nothing. Happy to pay import tax and duty but not twice! That is illegal!

Hidden carriage costs! I had an additional customs and tax cost of £70 from DHL, the couriers when buying two pairs of shoes as they were imported direct from Ballerette. I checked that this was not a scam with DHL and Bellerette and had to pay.
With this additional charge added on, the quality of the products did not reflect the inflated price.
I’ll never buy from this company again. Next time, I’ll buy from French Sole, where you know what you’re paying for. .

Material is below zero. I don't recommend this to anyone.