I ordered earlier in the year and I was so impressed by the quality and comfort of my new undies. They are comfortable and breathable. The best undies I have ever worn! I ordered more- they missed 1... See more
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Review summary
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I already loved this company’s products because their items are great quality and so attractive, but the customer service is superior! My package was delivered to the wrong address and I sent an email... See more
Company replied
I've been wearing Bamboo boxers for many years now and I wouldn't wear anything else. The fabric is soft, doesn't wear and stays in place. The fit is great too, allowing me to be comfortable whatever... See more
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I ordered some bamboo underwear for my husband and there was a mistake with the order. The customer service team took care of it right away when I wrote to them and handled the situation professional... See more
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3.2
Average
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from Bamboo Underwear
Bonjour Maxime,
Merci beaucoup pour votre commentaire ! Nous sommes ravis d'apprendre que vous êtes satisfait de notre service client.
L'équipe Bamboo Underwear
Incredibly disappointed with this…
Incredibly disappointed with this company recently. Although I don't think this company is a complete scam, their costumer service lately has been abysmal. I've ordered from this company multiple times and at first their customer service was great. When I sent pictures of a fraying band on my bralette after only having it 2 weeks, they sent a replacement for the defective product immediately and I was super impressed. However, I just ordered about $150 worth of matching sets and boxers, and 4 of the items received were the wrong size or wrong colour. No big deal, so I thought. It took sending 4 emails before someone finally responded. I thought it was obvious that the company messed up and should send the correct items. Nope. They told me that they would only process the exchange and send the correct items once I pay to send the incorrect items back. I said I would happily send the incorrect items back if they send me a prepaid shipping label, because it was the company's error, not mine. They responded that it's their policy that "client's pay return shipping" ... which would make sense if I ordered the wrong size and wanted to exchange them... but that's not what happened. They then offered me free shipping on my next order - which I explained wasn't helpful because I always spend over $100 and get free shipping, and I didn't think that was enough to correct the error... especially now that some of the items I ordered are out of stock. After they stopped responding, I tried to reach out to them through Instagram and someone did respond, but as soon as I gave them my order number and told them the situation, they stopped responding and no one has replied to my email in 4 days. It's now been 2 months and there's been no resolution. I honestly just want the items I ordered, and if the company sent them I'd be happy to change my review, as I do really like the items I've received in the past, but until they figure out their customer service I can't see myself recommending this company to anyone, or ordering anything else.
21 October 2023
Unprompted review
Reply from Bamboo Underwear
Hello Rebecca,
Thank you for taking the time to share your experience. We sincerely apologize for the situation you encountered and for the frustration it caused. This is not the level of service we aim to provide.
Since 2023, we have implemented several improvements to our customer service and internal processes to help prevent situations like this from happening again. Given the time that has passed, it is unfortunately difficult for us to investigate or take action on this specific order today.
We truly appreciate your feedback, as it has helped us improve, and we hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
The Bamboo Underwear Team
Buyer beware
Buyer beware! Customer service is nonexistent. Before buying try and call the company. You can’t. IMHO if you can’t communicate with the company, you should reconsider your decision to purchase.
5 September 2023
Unprompted review
Reply from Bamboo Underwear
Hello Scott,
We’re very sorry to hear about your experience. Customer satisfaction is very important to us, and we strive to respond to all inquiries as quickly as possible.
We would like the opportunity to assist you and resolve any issues. Please contact us directly at info@bamboounderwear.com so we can help.
Thank you for your feedback, and we appreciate the chance to improve.
The Bamboo Underwear Team
This is a total scam
This is a total scam, do not order from them! I got a weird feeling before I ordered, and tried to google if they were a scam, but couldn’t find anything about the company(clue #1) I only saw this page after the fact😭 I ordered over $100 of products on 8/29/23. I received a really fishy confirmation email that went straight to my spam folder(clue #2), but never any notice that it shipped. It was supposedly 5-7 day delivery and it’s been that and it hasn’t even shipped. I tried to call the merchant # to figure out what’s going on and it was a creepy sounding foreign guys voicemail(clue #3). The transaction is listed as ‘computer software stores’(clue #4) on my discover card app… finally today I called to file a claim with Discover. They are crediting me back the full purchase amount unless ‘bamboo underwear’ can prove they shipped the items to the correct address.
Thank goodness for Discover! Lesson learned- always do a serious google search of any new company to see if it’s a scam before purchasing anything ever! If you’ve already ordered from them keep a close eye on your financials, I wouldn’t put anything last these creeps. I will also be posting about it on all my social media to try and save others from the irritation.
29 August 2023
Unprompted review
Reply from Bamboo Underwear
Hello Meagan,
Thank you for your feedback. After reviewing our system, we could not find any order or email under your name.
Additionally, we do not provide a public phone number for initial contact, as we are a 100% online company. Our customer service team occasionally calls customers only if there is an issue with their order.
We take all concerns seriously and encourage anyone with questions about their order to reach out to our customer service team directly so we can assist promptly at info@bamboounderwear.com
Thank you for your understanding.
The Bamboo Underwear Team
Wrong items
Ordered three item, two were soft and quite nice but the third was the wrong item. It also was ripped. Contacted customer service MULTIPLE times and never ever received a single response. Not once. No way to call anyone, no live chat. Just an email address no one responds to.
25 August 2023
Unprompted review
Reply from Bamboo Underwear
Hello,
We are very sorry to hear about your experience.
Please be assured that since then, we have improved our customer service to better meet the needs of our clients.
We sincerely regret that you had this kind of experience and appreciate your feedback, which helps us continue to improve.
Sincerely,
The Bamboo Underwear Team
A complete scam, poor customer service
This represents a complete scam. Anticipate no arrival of your shipped items. I bought on their online website 8 moths ago, yet the product never reached me. Their customer service took a month to respond with an unoriginal reply. Despite spending $100, the product remains undelivered even after 8 months. It's advisable to steer clear of this exceptionally poor company.
13 August 2023
Unprompted review
Reply from Bamboo Underwear
Hello Dana,
Thank you for your feedback. Our customer service team maintains that they responded to your inquiries. However, we invite you to contact us directly at info@bamboounderwear.com so we can review your situation in more detail.
We take all concerns seriously and hope to find a resolution.
Sincerely,
The Bamboo Underwear Team
Terrible products, terrible customer service
Terrible company. There is no customer service, they will blatantly ignore your emails. There was a missing item (ankle length socks) in my shipment weeks ago, still waiting for a reply. My bralette broke down after first wash (gentle cycle, cold water, air dry) and the cardboard promo codes sent out with the packaging expired days before I received it. The only way to get their attention is to spam their social’s comment section. Do not buy from this company, if I could give zero stars I would. I highly regret my purchases.
1 July 2023
Unprompted review
Reply from Bamboo Underwear
Hello Camille,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the frustration it caused. This is not the level of service or product quality we strive to provide.
Since the time of your review, we have made several improvements to our customer service processes and quality controls to prevent situations like this from happening again.
Given the time that has passed, it may be difficult for us to investigate the specific details of this order today, but your feedback has been taken seriously and contributed to important internal changes.
We appreciate you bringing this to our attention and sincerely regret that your experience did not meet expectations.
Sincerely,
The Bamboo Underwear Team
Very bad customer service
If I could give 0 stars, I would... I placed an order, never received a shipping confirmation, contacted them about it, and never got an answer. Finally received a package, but with the wrong items... Contacted them again, multiple times, and no answers again. Until I commented on their Facebook and Instagram. They then asked me to return the items, at my expenses, send them the tracking number, and they would just then send me my original order. No way. I asked for a refund. Waiting on it now. You would think they'd send my items asap and give me a discount or something at least. Nope. Nothing. Stay away from this business.
21 July 2023
Unprompted review
Reply from Bamboo Underwear
Hello Marie-Lucie,
Thank you for taking the time to share your experience. We are truly sorry for the frustration and inconvenience you encountered. This is not the experience we want for our customers.
Since 2023, we have made significant improvements to our customer service operations and internal processes to address issues like those you described.
Due to the time that has passed, it is unfortunately difficult for us to take action on this specific order today, but your feedback has been valuable in helping us improve.
We sincerely regret that your experience did not meet expectations and appreciate you bringing this to our attention.
Sincerely,
The Bamboo Underwear Team
No way to return the order
How can I return my order? I emailed them twice and filled out a form on their website, no reply… It’s been 2 weeks. There is no other way to process a return. What’s going on? I didn’t expect this shady business and won’t order from them again.
9 July 2023
Unprompted review
Reply from Bamboo Underwear
Hello Anastasia,
Thank you for sharing your experience. We sincerely apologize for the frustration you encountered and for the lack of communication at that time. This is not the level of service we aim to provide.
Since 2023, we have made important improvements to our customer service processes and response times to ensure better support for our customers.
Given the time that has passed, it may be difficult for us to investigate or take action on this specific request today, but your feedback has helped us implement meaningful changes.
We truly regret that your experience did not meet expectations and appreciate you taking the time to let us know.
Sincerely,
The Bamboo Underwear Team
So worth it!
The comfiest underwear ever with an awesome quality. Definitely worth it!
6 July 2023
Unprompted review
Reply from Bamboo Underwear
Hello Anne,
Thank you so much for your review! We’re thrilled to hear that you love our products.
Your positive feedback motivates us to continue providing high-quality items. We look forward to serving you again soon!
Sincerely,
The Bamboo Underwear Team
Reply from Bamboo Underwear
Hello Tristan,
Thank you so much for your review! We’re thrilled to hear that you love our products.
Your positive feedback motivates us to continue providing high-quality items. We look forward to serving you again soon!
Sincerely,
The Bamboo Underwear Team
Reply from Bamboo Underwear
Hello Antoine,
Thank you so much for your review! We’re thrilled to hear that you love our products.
Your positive feedback motivates us to continue providing high-quality items. We look forward to serving you again soon!
Sincerely,
The Bamboo Underwear Team
It's really the lack of customer…
It's really the lack of customer service here. I wanted an exchange. Emailed them several times about it for a month. I ended up commenting on their Instagram posts to get their attention. They deleted my first comment with no response. I commented a second time and they finally got back to me. Not before they deleted the comment again. I set up the exchange immediately... and didn't hear back from them for another month. Meanwhile, I am emailing them asking for information. FINALLY they responded. I just asked for a refund, which they processed, but could not get back the shipping fee. Such a shame. Never ordering from them again.
26 June 2023
Unprompted review
Reply from Bamboo Underwear
Hello Abi,
Thank you for sharing your experience. We sincerely apologize for the frustration you encountered and for the lack of communication at that time. This is not the level of service we aim to provide.
Since 2023, we have made important improvements to our customer service processes and response times to ensure better support for our customers.
Given the time that has passed, it may be difficult for us to investigate or take action on this specific request today, but your feedback has helped us implement meaningful changes.
We truly regret that your experience did not meet expectations and appreciate you taking the time to let us know.
Sincerely,
The Bamboo Underwear Team
I received the leggings with hole and…
I received the leggings with hole and this is very upsetting. The special thing is that no one responds to my emails since Wednesday! I am just so upset how can they send such products to the buyers. in such a bad condition. Doesn't anyone check it before sending it? Their product looks like very poor quality as well. I try so hard to exchange it. I am disappointed!!! So so much!!!
13 September 2022
Unprompted review
Reply from Bamboo Underwear
Hello Timea,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about the condition in which your item arrived and the frustration this caused.
This is not the level of quality or service we strive to provide.
Since 2022, we have implemented significant improvements in our quality control and customer service processes to prevent situations like this from happening again.
Given the time that has passed, it may be difficult for us to review the details of this order today, but your feedback has been valuable in helping us improve.
We truly regret that your experience did not meet expectations and appreciate you bringing this to our attention.
Sincerely,
The Bamboo Underwear Team
I really hate to have to write this…
I really hate to have to write this review, but I’m really disappointed in how this brand has deteriorated. I already sent the below email to customer support, but in addition only after a couple of wears, my leggings have holes in them.
The material is now so basic; the prior fabric had a beautiful silky quality and a sheen that made them look beautiful, the new fabric is basically like every other pair of crappy cotton leggings that I could have got at Ardene. They're also not full length/long, and appear to be a 3/4 length.
20 June 2022
Unprompted review
Reply from Bamboo Underwear
Hello Jade,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment with your leggings and the quality issues you experienced. This is not the level of product or service we strive to provide.
Since 2022, we have made significant improvements to both our materials and quality control processes to ensure that our products meet the high standards our customers expect.
While we may not be able to resolve this specific order today due to the time that has passed, your feedback has been invaluable in helping us improve.
We sincerely regret that your experience did not meet expectations and appreciate you bringing this to our attention.
Sincerely,
The Bamboo Underwear Team
Poor quality, very disappointed
Poor quality, cheap fabric. Very disappointed! Returns are very expensive so my money is gone.
27 May 2022
Unprompted review
Reply from Bamboo Underwear
Hello Lilian,
We’re very sorry to hear about your experience and understand your frustration.
Since 2022, we’ve improved our product quality, materials, and customer service to provide a better experience.
We truly appreciate your feedback, which has helped us make these improvements.
Sincerely,
The Bamboo Underwear Team
Great customer service and products
I ordered a pair of underwear and a matching bralette and when they came there were some small marks and a hole near the band of the bralette. I emailed the company with pictures of the marks and hole and they were very quick to respond as well as very friendly and easy to deal with. They are sending products to replace the ones with defects, which I am very appreciative of. I have many products from them and I will definitely continue with this business.
25 February 2022
Unprompted review
Reply from Bamboo Underwear
Hello,
Thank you so much for your kind words! We’re delighted to hear that your replacement items are on the way and that our team was able to assist you quickly.
Your support and loyalty mean a lot to us, and we look forward to continuing to provide you with products you love.
Sincerely,
The Bamboo Underwear Team
SUBPAR quality.
do not purchase from this company. products are cheaply made and ill-fitting.
7 February 2022
Unprompted review
Reply from Bamboo Underwear
Hello,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Since this time, we have made improvements to our product quality and sizing to better serve our customers.
We appreciate you bringing this to our attention.
Sincerely,
The Bamboo Underwear Team
Scam
bad quality, sizing, and the dye was blotchy (not in a cute tye-dye way). They make you pay for return shipping and it’s a huge hassle honestly. They do it so you’ll get so frustrated you won’t even bother with the return. It’s $50 to pay for return shipping with tracking.. Scumbags
5 February 2022
Unprompted review
Reply from Bamboo Underwear
Hello Jordan,
Thank you for sharing your feedback. We’re very sorry to hear about your experience.
As this review is from some time ago, it is unfortunately difficult for us to locate your specific order with just the name provided.
We kindly invite you to contact our customer service team directly so we can look into the situation and assist you as best as possible.
Sincerely,
The Bamboo Underwear Team
Duplicitous return policy
Review
First of all, know that their sizing chart is completely wrong.
Second of all, their return policy is completely duplicitous. If you are in the US, you have to send the goods to Canada (even though they were shipped to you from within the US). Not only do they not provide you a label, you have to pay to send them cross-border, and risk them not even being delivered due to customers. I paid half the price of the original order to return it (all because their sizing chart is so off). The policy is not public because they want to disincentive returns after the product is purchased.
Give your business to a more trustworthy company.
4 February 2022
Unprompted review
Reply from Bamboo Underwear
Hello Noers,
Thank you for sharing your feedback. We are very sorry to hear about the difficulties you experienced with sizing and returns. This is not the experience we want our customers to have.
Since 2022, we have made improvements to our sizing charts, return processes, and customer service to provide a better experience for all our customers.
Given the time that has passed, it may be difficult to address the details of this specific order, but your feedback has been valuable in helping us improve.
We sincerely regret that your experience did not meet expectations.
Sincerely,
The Bamboo Underwear Team
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