Bamboo Underwear Reviews 

Their size chart is very off! Bought some underwear from them but don’t fit. Their products were shipped from NU, but their return address is in Canada! This means we have to ship internally within 30 days for exchange or return.

I usually ship returns with tracking. But ship internationally with tracking is super expensive. If I return via regular airmail, there is no proof if they received my returns. If I ship with tracking, I will have to ship via Global Priority, and that is very expensive, especially they request to ship with their original “colored sleeves” which I cannot use the flat rate envelope.

This is to say, they literally make returns impossible! Their shipping address is in the US, but return to Canada? What a tricky and unfriendly company!

I was excited to try out this company, their products looked comfortable and cute. I ordered maybe 5 pairs of their underwear, trying to replace /upgrade my stock. I ordered a small, as I looked at their size chart and thought that would fit.
They really did not fit, which confused me as a 5 foot 1 girl at like 115 lbs I can't fit in a small? Whatever I'll exchange them. I did have to print my own return sheet, fill it out and pay for shipping back. Thankfully I'm in Canada.
I exchange for all mediums, a little back and forth through email but not bad. A little annoyed I had to pay extra to ship back.
I receive the mediums a few weeks later, although they did send one small back.
The mediums are ALSO too small and squeeze the crap out of me, I can barely stand to wear them. Again, I am a small lady, I already find buying the right size confusing but if I can't fit into a medium comfortably then who are they sizing for?
I did not try to return/exchange again. I will not be buying again and will advise anyone I talk to not to buy from here.

So I decided to write this here, considering they filter my review right off their site.

Overall I had a mixed experience. I really enjoyed the quality and products I received.. but the reviews here are true. I must have lucked out and picked the right product because it fit great right off the bat. I loved them. Sure they were thin (granted, I rarely put holes in any clothing, one of my pairs already has one..), but I really appreciated the fit.

That's where it stops, however. I ordered more in the same size and cut, but different colours. None of the other colours fit me. Their sizing is literally all over the map depending on what COLOUR you buy. I'm pretty upset they deleted/filtered my review—it was a lot more in their favour than this one LOL I really do enjoy the underwear I got in the colour "Shadow" (the one that fit), but they're no excuse for every other colour to fit small??

Was sent the wrong size and a pair is missing. Have said in multiple emails I shouldn’t have to pay shipping for their mistake and they’ve ignored me each time. They also clearly don’t read their emails properly as I had to clarify so many times that there were 2 issues, they’re trying to make me send back the pair that they sent wrong- never has a company been this bad before also shipping took way longer than what was written on the website- buy your bamboo underwear from somewhere else! The quality is not even that good

bad quality, horrible customer service. sent me underwear that was ripped and didn’t provide a return sheet (you have to print it out yourself) and mail it off yourself and YOU have to pay for the return fees. i’ve worn the bra 2 times and it’s starting to frail. dont buy from this company. they suck.

absolute garbage customer service. The sizes on their site are incredibly inaccurate, but in order to make returns you have to pay for shipping to Canada. They even make you print the return receipt yourself rather than including it in the original package. Just another IG company that uses influencers to push their scammy product hoping the return process is too difficult for real customers to actually go through with it.

My boyfriend offered me some items from this site and I was happy with them, even though the bra got a little flaky. I guess I supposed this sort of things happens, even though the price is not really little.
Anyway, today I tried to use my coupon code with 20% discount and I could not, it said that it's not a good one... Even though I had a flyer with it.
Next second problem was with pricing and the one which really made me think this company is a scam. The items was presented on the site with a price and while I went through the payment procedures, the prices CHANGED! Same items, now each one had a higher price!!
Also, not a free shipping as advertised, but I guess this it's their smallest problem...
I highly don't recommend it!!

Ordered men's underwear for Christmas, it arrived a month later. Customer service was beyond unhelpful - I messaged them when it was already 2 weeks delayed - and their only response was "You will get it soon", yeah sure. The actual underwear looks nice and is soft but very thin, I don't expect it to last very long. I got a 15% off coupon with the parcel but I am not going to use it, just NEVER ordering from them again. There's many other bamboo clothing companies so you're bound to find a better one elsewhere.

The quality of this underwear is really poor, for the price i paid i was expecting quality. Its cheap knockoff from China . DO NOT BUY!!!

Ordered boxers for my boyfriend and went by their size chart. Which said medium is for 31-33" waist. When it arrived, I measured it and it was only 27" (28" at best). It's stretchy but not that stretchy..
Even though the material is soft, the stitching around the waistband is really rough, sharp and ichy.

From their women's section, I ordered a thong (size S for 26-27" waist, based on their recommended size) It's probably like a UK XXS or XS.
It's such a shame, because for this amount of money, you'd expect a decent quality :(
In the future I'll just stick with Loungeunderwear (have ordered from them multiple times and their customer service is amazing and their sizes are spot on)

Cute underwear, but not high quality. It's viscose bamboo, not bamboo. Bras don't support heavy breast very well. Quite expensive even when on sales. Company's website is only English when the it should be bilingual since it's a Québec company.

Please note that this is an exclusively men owned company.

Overall I was disappointed. Given the high price point of this underwear I expected really great quality and good customer service but didn’t really receive either. The site claims their underwear to be super comfy and soft and whilst the actual bamboo fabric is very soft I found the trims and straps to be of much lower quality and quite uncomfortable to wear.

I also had a problem with the sizing. I ordered two different styles of brief in the same size but whilst one fit perfectly, I could barely get the other one on!

I emailed customer service about my issues but they haven’t responded.

So whilst the design of the underwear is nice, I’d save your money and shop elsewhere. There are much better bamboo underwear companies which are cheaper, better quality, more comfortable and have much better customer service.

Awful customer service, ordered almost a month ago and haven't recieved anything. When I asked why the delays and to make sure everythings fine she just said "with the current situation expect delays :)"
I tried to write revies on their Instagram and got blocked. Complete scam.

Terrible customer service. They don’t speak English as well as their website presents itself (they’re based in Quebec so their first language is French). I ordered over $100 worth of items and when the package was noted as delivered I was excited to try everything, but the package was missing. Reported this to Bamboo customer service and was told I would need to wait until USPS got back to them as they would have to open an investigation. First of all, shipping with USPS is not a good idea if you’re sending more than $100 worth of things. They are unreliable, and tracking is often wrong/delayed. Also USPS will never get back to you in regards to missing packages, so expecting that is silly. I had to email BAMBOO to follow up instead of them keeping me informed. It’s been four weeks and I’m still arguing with them via email about getting a refund. My friend who had recommended them actually said she’s going to return what she ordered because the items are NOT comfortable or 100% bamboo as they advertise. Overall it strikes me that this company is a sham. Really bummed because I was so excited to finally find a company which uses Bamboo exclusively.

Good points: Received items after 2 weeks from USA to UK which seem to be of good quality and comfortable. The bra I ordered (Medium) was a very good fit, but the high cut briefs I ordered are on the larger side, so would order small instead of medium in the future.

Bad: It states on their website that it is free worldwide shipping, but what they fail to mention is that you get charged import VAT. This for me came to £20 when combined with the Royal Mail handling charge, which is nearly half the cost of the items I bought!
I really feel there should be more transparency on this on their website, since I’ve never had this problem when having items from other parts of the world.

I would like to purchase items again, but not with this added charge. I wouldn’t of minded paying a delivery fee, but the fact it was unexpected has bothered me.