Banana Moon Clothing Reviews 

4,457
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Amazing customer service :) Nikki was especially helpful in sorting out any issues I had incredibly quickly and easily. Thank you team!

Company replied

Rated 5 out of 5 stars

I ordered embroidered logo clothing as we have just set up our own charity for disabled dogs. I ordered from two companies so I could compare and Banana Moon is by far the best! The clothes came qui... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout the order. Thank you Mon for all your help and advice. Speedy postage and it arrives not like some companies go missing. Got a text to let me know about customs as DPD a... See more

Company replied

Rated 5 out of 5 stars

We bought some t-shirts and hoodies for our volunteers, including our branding so they can represent us both during our weekly sessions and outside of that. The items are great quality and fit,... See more

Company replied

Company details

  1. Printed clothing store
  2. Children's clothes shop
  3. Dance Shop
  4. Headwear shop
  5. Men's clothes shop

Written by the company

Experts in branded merchandise with over 30 years experience. Established in 1993, with every department and process completely in-house here in Yorkshire. We are a family business with world class standards in quality, service and turnaround. We are a certified B Corporation, Real Living Wage Employer and hold two globally recognised ISO certifications - 9001 & 14001. Choose our 5 star rated Trustpilot service for branded hoodies, t-shirts, sweatshirts, jackets, hats, caps, bags, water bottles, notepads and everything else in between!

Banana Moon - Personalised Clothing

Written by the company

Experts in printed and custom embroidered merchandise with over 25 years experience
Offering everything from event merchandise and workwear to stag t-shirts and leavers hoodies. No setup charges, no minimum order and all items produced in-house by our ISO Accredited team.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(4,457)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! The banana moon team are great with communication and were very supportive throughout the whole process! The t-shirts look fantastic, and very impressed by the quick turn around and delivery of products!

9 July 2025
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave this great review. We are so pleased to hear that you had such a great experience with us and that you felt so supported throughout the process. We are glad that you're happy with your finished t-shirts. Thank you again and we hope to work with you again soon.

Rated 5 out of 5 stars

The Best

The best supplier of personalised merchandise. Quick efficient and great products! I have used them for years and wouldn’t go anywhere else. Ever.

7 July 2025
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Reply from Banana Moon Clothing

Thank you so much for your kind words and continued support over the years. We are very grateful to have you as a loyal customer and your fantastic feedback means the world to us. We look forward to working with you for many more years to come.

Rated 5 out of 5 stars

A very easy ordering process from start…

A very easy ordering process from start to finish.
Delighted with the product and particularly the very speedy delivery. Highly recommended!

25 June 2025
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave this kind review, we are so pleased that you were delighted with your product. It is really great, and very helpful to know that you found the ordering process easy. Your recommendation means a lot to us, thank you.

Rated 5 out of 5 stars

Delighted with the Embroidered Cap

Delighted with the Embroidered Cap
I'm very pleased with how the cap turned out. The team at Banana Moon were incredibly helpful throughout the design process, and the final product was executed to a superb standard. If you'll pardon the pun 'My hat is off to them!' Many thanks for your help, Jessica.

24 June 2025
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Reply from Banana Moon Clothing

Thank you so much for your lovely feedback. It is great to hear that you are so pleased with your finished cap. Thank you also for your kind words about the team and also for the special mention of Jessica. It was a pleasure working with you and we hope to see you again in the future.

Rated 5 out of 5 stars

Great embroidered beanie.

Banana Moon expertly designed an embroidered logo for my company which looks absolutely fantastic. The quality of the clothing is great. The interaction with Banana Moon professional and friendly. I am very happy with the product, it's clear to see that Banana Moon care about their work. Highly recommend.

24 June 2025
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Reply from Banana Moon Clothing

Thank you so much for this lovely review. We are delighted that you're so happy with your embroidered logo and also with the quality of the clothing. It really means such a lot to know that our professionalism and the extent of our care came through in your experience with Banana Moon, this is exactly what we strive for. We really do appreciate your kind words and your recommendation, and we hope to have the opportunity of working with you again in the future.

Rated 5 out of 5 stars

Mon, take a bow 🎩...

We’ve had another fantastic experience with Banana Moon, thanks to their amazing customer success team, a special shout out to Mon 👏🏾! The products are excellent, delivery is always speedy 🚚, and the whole process is smooth and reliable. This is our second time working with Banana Moon, and we’re so impressed that we’ve decided to make them our preferred merchandise supplier going forward. Highly recommended!

Thank you from Raj, Auction Marketer.

27 May 2025
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Reply from Banana Moon Clothing

Thank you so much for your kind words and for taking the time to give such fantastic feedback on your experience with Banana Moon. We are delighted and so proud to hear that the team have made such a positive impression and we are all so happy for Mon having a special mention, we are very lucky to have her in the team. We are over the moon that you have decided to make us your preferred supplier and really do value your trust and support. We are looking forward to working with you again soon.

Rated 5 out of 5 stars

great service

great service, accommodated amendments and late orders, would use them again.

6 June 2025
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Reply from Banana Moon Clothing

Thank you so much for your review and for your kind words. We are so pleased to hear that you were happy with our service and that we could easily help with any amendments and late orders. It means a lot to know you'd choose us again and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Quality garments

Quality garments… embroidery is second to none. Easy to order because the support was soooo good. Thank you

6 June 2025
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave this lovely review. We are really happy to hear that you are so pleased with the quality of your garments. The embroidery team will be delighted by your words, thank you for this. We really appreciate your feedback about the ordering process and the support you had with this. We hope to work with you again in the future.

Rated 5 out of 5 stars

Anxiety hoodie…

My granddaughter loves your anxiety hoodies. Very good quality garments and efficient service.

4 June 2025
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Reply from Banana Moon Clothing

Thank you so much for leaving us a review and for your kind words. We are so happy to hear that your granddaughter loves our anxiety hoodie. It means a lot to us to know that you were so pleased with the quality of the garment and the service you received at Banana Moon. Thank you.

Rated 5 out of 5 stars

Fantastic family business

I ordered custom hats and the process from start to finish was fantastic - especially during the proofing process, with Banana Moon staff eager to tweak designs to my specification. Will definitely be ordering again in future!

2 June 2025
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us this great review. To know that you had such a good experience with us from start to finish is lovely to hear and is just what we always aim for. Our design team takes great pride in the proofing process to ensure that your design is exactly how you hoped it would be, so it is great to know that you were so pleased with it. Thank you again and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Speed, Quality, Customer Service - should have 6 stars

The quality of the garments and logo stitching are top notch. Artwork took a couple days but the delivery came very quickly after approval. As it happens, they made a mistake with which logo was used on different garments - I pointed it out and they offered 50% off the order and let me keep the wrong, but not un-usable garments - top notch customer care. I used the refund to purchase some more garments from them.

28 May 2025
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Reply from Banana Moon Clothing

Thank you so much for your review and for awarding us 5 stars. We are thrilled to hear that you were pleased with the quality of the garments and the stitching, and that delivery was quick after the artwork approval. We are sorry about the mix-up with the logo and are glad that we could resolve it to your satisfaction. We hope to have the opportunity of working with you again soon.

Rated 5 out of 5 stars

A VERY IRISH DO'

Originally herd about Bananamoon from a friend who works there, and she popped me in touch with Louise, and there was no going back, didn't even bother contacting anyone else! Why would I!

Louise, Katherine and Lai May took all my info, worked their magic, and sent me a product I (and I'm sure the stag company) love.

Cost effective, friendly, professional, and patient! No complaints from me, I'll be back with some more projects for sure!

Thanks Bananamoon!!!

5 June 2025
Unprompted review
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Reply from Banana Moon Clothing

Thank you so much for your kind words. It is fantastic to hear that you loved the final product and had a great experience with us. Thank you too for the special mention of Louise, Katherine and Lai May, I know they will really appreciate it. We're looking forward to working with you again on your next projects.

Rated 5 out of 5 stars

Banana Moon delivered again

Banana Moon delivered again. My annual order of TShirts for our kids aquathlon was super smooth and super quick. Louise had already reached out to see if I needed any assistance and took my requirements, turning it into an order and then expediting delivery to ensure they arrived in time. Very helpful, very friendly and polite and very efficient. Highly recommend.

29 May 2025
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Reply from Banana Moon Clothing

Thank you so much for your feedback. We are so pleased to hear that the ordering process was smooth and that your garments arrived in time. It's great to know that Louise was able to help and I know she really appreciates your kind words. Thank you for your continued support and recommendation and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Awesome

Shirts were very high quality and comfortable, and we're delivered very quickly.

27 May 2025
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Reply from Banana Moon Clothing

Thank you so much for your kind feedback, we really appreciate you taking the time. We are so pleased to hear that you are so happy with the quality and comfort of the shirts and that they arrived quickly. We hope to have the opportunity of working with you again in the future.

Rated 5 out of 5 stars

Brilliant service and a stress free experience!

The website was easy to navigate and allowed me to upload my own design for customised leavers hoodies very easily! They had some trouble with the file I uploaded but the team helped me to resolve it quickly with no hassle or stress. They sent me a final mock up so I could see what the hoodies would look like before they went to print with measurements and details of what printing process they would use too. The customer service was quick and informative and helped the whole process go through smoothly. I am very happy with my purchase and highly recommend Banana Moon for customised clothing!

28 April 2025
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us a review and thank you for your kind words. We are pleased to hear that you found the website easy to use and that uploading your design was straightforward. We are glad that the team could quickly help to resolve the issue with the file and we are delighted that you are so happy with the final result of the hoodies. We hope the leavers love their garments and will really enjoy wearing them.

Rated 5 out of 5 stars

Very friendly company, high quality products

Very friendly and helpful. Easy to place the order and the proof was turned around quickly. Received the order in good time and I was super impressed with the quality of both the base t-shirts/sweatshirts and the embroidery. Look forward to ordering again.

14 May 2025
Unprompted review
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Reply from Banana Moon Clothing

Thank you so much for this wonderful review of Banana Moon. Your kind words mean so much to us all and make us feel so proud. We are delighted that we can look forward to working with you again in the future.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, t shirts are really good quality and just what I wanted
Thank you so much ch

14 May 2025
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you had such a good experience with us and that your t shirts are just what you had hoped they would be. We hope to have the opportunity of working with you again in the future.

Rated 5 out of 5 stars

Five stars

The team were very helpful with our request, they gave us all the options and managed to produce our order in a small amount of time. We have ordered from them before and both times found them to be friendly, reliable and provided a great product. We all love our branded items! Thanks Louise and everyone at Banana Moon.

9 May 2025
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Reply from Banana Moon Clothing

Thank you so much for your kind words and also for being a returning customer. We are pleased to hear that you are so happy with both your experience at BM and your items. Louise and the rest of the team will really appreciate your lovely feedback. Thankyou and we hope to work with you again in the future.

Rated 5 out of 5 stars

Brilliant service and excellent…

Brilliant service and excellent embroidery

9 May 2025
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us this lovely review, we really appreciate it and are delighted that you are so happy with our service and with the embroidery on your products. We hope to have the opportunity of working with you again in the future.

Rated 5 out of 5 stars

A great service all round

A great service all round. The Customer Service Team were very helpful in ensuring my item arrived in time, and their communication was very much appreciated.
Quality item and quality service. Thank you

8 May 2025
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us this lovely review. We are so pleased that you had such a good experience with us and that you were so happy with your order. We hope we can have the opportunity of working with you again in the future.

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