Banana Moon Clothing Reviews 

4,457
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Amazing customer service :) Nikki was especially helpful in sorting out any issues I had incredibly quickly and easily. Thank you team!

Company replied

Rated 5 out of 5 stars

I ordered embroidered logo clothing as we have just set up our own charity for disabled dogs. I ordered from two companies so I could compare and Banana Moon is by far the best! The clothes came qui... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout the order. Thank you Mon for all your help and advice. Speedy postage and it arrives not like some companies go missing. Got a text to let me know about customs as DPD a... See more

Company replied

Rated 5 out of 5 stars

We bought some t-shirts and hoodies for our volunteers, including our branding so they can represent us both during our weekly sessions and outside of that. The items are great quality and fit,... See more

Company replied

Company details

  1. Printed clothing store
  2. Children's clothes shop
  3. Dance Shop
  4. Headwear shop
  5. Men's clothes shop

Written by the company

Experts in branded merchandise with over 30 years experience. Established in 1993, with every department and process completely in-house here in Yorkshire. We are a family business with world class standards in quality, service and turnaround. We are a certified B Corporation, Real Living Wage Employer and hold two globally recognised ISO certifications - 9001 & 14001. Choose our 5 star rated Trustpilot service for branded hoodies, t-shirts, sweatshirts, jackets, hats, caps, bags, water bottles, notepads and everything else in between!

Banana Moon - Personalised Clothing

Written by the company

Experts in printed and custom embroidered merchandise with over 25 years experience
Offering everything from event merchandise and workwear to stag t-shirts and leavers hoodies. No setup charges, no minimum order and all items produced in-house by our ISO Accredited team.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(4,457)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication. Thank you

7 May 2025
Banana Moon Clothing logo

Reply from Banana Moon Clothing

Thank you so much for leaving this lovely review of our service. We really appreciate you coming back to Banana Moon over the years and look forward to working with you for many more years to come.

Rated 5 out of 5 stars

Very easy to order

Very easy to order. Proofs produced quickly and delivery within a couple of days.

2 May 2025
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Reply from Banana Moon Clothing

Thank you so much for your review, we really appreciate it. It is great, and very helpful to know that you found our ordering process easy and quick. We hope everybody enjoys wearing their special garment.

Rated 5 out of 5 stars

great customer service and great…

great customer service and great product! I will definitely be using banana moon again for my personalised printed garments.

29 April 2025
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us this lovely review, we really appreciate it and are delighted that you are so happy with our service and your finished product. It is great to know that we can look forward to working with you again in the future. Thankyou

Rated 5 out of 5 stars

Banana moon new limited edition anxiety…

I got the new limited edition anxiety weighted hoody. I wanted to ask some questions first and their customer service was excellent. Not to mention hoodie amazing quality, I love the weighted feeling, the quality of the clothing is amazing. And the fidget and discreet figure of 8 grounding breathing embroidery is perfect.

24 April 2025
Unprompted review
Banana Moon Clothing logo

Reply from Banana Moon Clothing

Thank you so much for your lovely review, it is great to know that you were so pleased with your hoody and so useful to hear your feedback. Thank you also for your praise of our customer service, it means such a lot to us all at Banana Moon.

Rated 5 out of 5 stars

Rekindled Merch

Banana Moon hit the mark with our corporate branding. The print is high quality and the embroidery was spot on. We ordered a mixture of tshirts and polo's in different sizes and all fit perfectly.

15 April 2025
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Reply from Banana Moon Clothing

Thank you for taking the time to leave us a review and for such kind feedback. We are so pleased that you were so happy with your garments and the personalisation. We hope to have the opportunity of working with you again soon.

Rated 5 out of 5 stars

Quality products

Quality products. I particularly like the ‘proof’ stage of the process, which ensures that customer requirements are met. When my criteria needed clarification, BM were assiduous in offering designs, until the desired solution was achieved. Highly recommended for branded workwear.

9 April 2025
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Reply from Banana Moon Clothing

Thank you for this fantastic review, it means the world to us to hear that you had such a good experience and that you are happy to recommend us. It is really helpful to receive feedback about our processes and good to know that you found the proof stage so helpful in ensuring your design was exactly what you had hoped for.

Rated 5 out of 5 stars

Super Accommodating

The team went above and beyond to make sure our ordered arrived in time, and dealt with some changes to the order super quickly. Excellent service! Really good quality tee’s and print too.

3 April 2025
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Reply from Banana Moon Clothing

Thank you so much for your kind words. It is so lovely to hear that you were happy with both the service and the quality of your tees. We really appreciate your feedback and hope to work with you again soon.

Rated 5 out of 5 stars

great service

great service, speedy delivery. very happy with the quality

2 April 2025
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us a review, we really do appreciate it. We are so pleased to hear that you were so happy with the service you received at BM and also with the quality of your garments. We do hope to have the opportunity of working with you again in the future.

Rated 5 out of 5 stars

Fantastic communication and great quality t-shirt design

I had a great experience with Banana Moon and would highly recommend their services. Communication was really fast and clear, with any issues being resolved really promptly. Our t-shirts were delivered very quickly despite our tight turnaround and Banana Moon did everything they could to help us with this deadline. The design came out beautifully, the colours are very vibrant and the t-shirts are great quality material.

25 March 2025
Unprompted review
Banana Moon Clothing logo

Reply from Banana Moon Clothing

Thank you so much for your kind words. We are so pleased to hear that your experience with us was so good and that we were able to meet your tight deadline. It's great to know that you were so happy with the design and the quality of your garments. Thank you again for taking the time to leave us such lovely feedback.

Rated 5 out of 5 stars

3rd time we’ve used Banana Moon

3rd time we’ve used Banana Moon

Always 5 star service

14 March 2025
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Reply from Banana Moon Clothing

Thank you so much for your 5* review and also for being a returning customer, we really do appreciate it. It is so lovely to know that you are always so pleased with the service you receive. We look forward to working with you again soon.

Rated 5 out of 5 stars

Amazing Quality

Very happy - good quality, quick delivery

14 March 2025
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Reply from Banana Moon Clothing

Thank you for leaving a review, we really appreciate your feedback. We are so pleased to hear that you were happy with your products and our service. We hope to have the opportunity of working with you again in the future.

Rated 5 out of 5 stars

First class service

I only order once a year - post my ski trip. I only order a very small quantity.

Having said all of that, Mon and the team at Banana Moon treat my order with the same love and care as others. Always going above and beyond.

I am so so grateful.

Thank you

Charles

6 March 2025
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us a review. Mon and the team will really appreciate your lovely comments. Your orders are so important to us and it is good to know that you continue to be so happy with our service and your products. We hope to, and look forward to working with you again for your next trip.

Rated 5 out of 5 stars

Branded Hoodie & T-shit

I'm really happy with the branded t-shirt and hoodie I ordered. Communication was good and they arrived quickly.

5 March 2025
Banana Moon Clothing logo

Reply from Banana Moon Clothing

Thank you so much for leaving us a review, we really do appreciate it. We are delighted to hear that you are so happy with your order and that you were pleased with the communication you received from the team. We hope to have the opportunity of working with you again in the future.

Rated 5 out of 5 stars

Very good service

Very good service, quick turn around and fantastic product received.

Thank you

11 March 2025
Unprompted review
Banana Moon Clothing logo

Reply from Banana Moon Clothing

Thank you so much for taking the time to leave this great review. We are so pleased to hear that you were so pleased with the service you received with us and that you were so happy with your product. We really do appreciate your feedback.

Rated 5 out of 5 stars

Quick and easy order process

Quick and easy order process. Speedy delivery, great quality product

4 March 2025
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Reply from Banana Moon Clothing

Thank you so much for your fantastic review and also for being a returning customer to Banana Moon, we really do appreciate it. We are very grateful for your feedback, it is so helpful to hear about the experience our customers have throughout the process of placing their order. We look forward to and hope to work with you again soon.

Rated 5 out of 5 stars

Great quality product

Great quality product, my husband was chuffed!

3 March 2025
Banana Moon Clothing logo

Reply from Banana Moon Clothing

Thank you for your 5* review, we really appreciate it. We are so pleased to hear that you loved the product and that your husband was so pleased with it too. We do hope to see you again in the future.

Rated 5 out of 5 stars

Fantastic customer service

I only needed to place a small order, but the team made me feel as important as their big customers. Sent them a rough picture of a logo, turned around very quickly the first proof, and then made a quick modification and produced the tee-shirt order. Great delivery!

3 March 2025
Banana Moon Clothing logo

Reply from Banana Moon Clothing

Thank you so much for leaving us a review. It is fantastic to hear that you are so happy with the experience you had with us and that you were pleased with the help to ensure your logo was just how you wanted it to be. Our customers are so important to us and it is lovely to know that you did feel so valued. We hope to have the pleasure of working with you again in the future.

Rated 4 out of 5 stars

Difficulties professionally and properly resolved

We found the website difficult to use for customisation, but once we enquired the sales team took over, gathered our order details via email and dealt with it really well, with great communication.
There was an error on the first shipment but they dealt with it immediately and shipped replacements without quibble.

26 February 2025
Rated 5 out of 5 stars

Amazing service

Amazing service

28 February 2025
Banana Moon Clothing logo

Reply from Banana Moon Clothing

Thank you for taking the time to leave us a review and for your kind words. We are so happy to hear that you had such a good experience and hope to work with you again in the future.

Rated 5 out of 5 stars

Couldn’t be more thrilled with this…

Couldn’t be more thrilled with this company, perfect experience from start to finish. Super fast turnaround and very easy to navigate the website, which is sometimes a challenge for me haha, sweatshirt exactly as I hoped for when I placed my order. Thank you!

7 March 2025
Unprompted review
Banana Moon Clothing logo

Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us this great review. We are so pleased that you had such a good experience with us and it is really helpful to hear your feedback about the website. It is lovely to know that your finished garment was exactly what you hoped for. We hope to have the opportunity of working with you again in the future.

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