Banana Moon Clothing Reviews 

4,457
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Amazing customer service :) Nikki was especially helpful in sorting out any issues I had incredibly quickly and easily. Thank you team!

Company replied

Rated 5 out of 5 stars

I ordered embroidered logo clothing as we have just set up our own charity for disabled dogs. I ordered from two companies so I could compare and Banana Moon is by far the best! The clothes came qui... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout the order. Thank you Mon for all your help and advice. Speedy postage and it arrives not like some companies go missing. Got a text to let me know about customs as DPD a... See more

Company replied

Rated 5 out of 5 stars

We bought some t-shirts and hoodies for our volunteers, including our branding so they can represent us both during our weekly sessions and outside of that. The items are great quality and fit,... See more

Company replied

Company details

  1. Printed clothing store
  2. Children's clothes shop
  3. Dance Shop
  4. Headwear shop
  5. Men's clothes shop

Written by the company

Experts in branded merchandise with over 30 years experience. Established in 1993, with every department and process completely in-house here in Yorkshire. We are a family business with world class standards in quality, service and turnaround. We are a certified B Corporation, Real Living Wage Employer and hold two globally recognised ISO certifications - 9001 & 14001. Choose our 5 star rated Trustpilot service for branded hoodies, t-shirts, sweatshirts, jackets, hats, caps, bags, water bottles, notepads and everything else in between!

Banana Moon - Personalised Clothing

Written by the company

Experts in printed and custom embroidered merchandise with over 25 years experience
Offering everything from event merchandise and workwear to stag t-shirts and leavers hoodies. No setup charges, no minimum order and all items produced in-house by our ISO Accredited team.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(4,457)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service and lovely people.

My IT Support company needed a hoodie printed for an upcoming purpose-driven business event I am attending - and the timeline was tight.
When I explained this to Banana Moon, they got on board and sent the hoodie out three days earlier—well within the time I needed. And the hoodie is BRILLIANT. I am using you guys for all my future branded merch. You rock!

10 January 2025
Unprompted review
Banana Moon Clothing logo

Reply from Banana Moon Clothing

Thank you so much for your fantastic review, we really appreciate your feedback. We are so pleased that you had such a good experience with us at Banana Moon and that you were so happy with your hoodie. We really look forward to working with you again in the future.

Rated 5 out of 5 stars

10/10 would recommend

First time designing t shirts and I was really pleased with their quality, price and how quickly they arrived!

12 December 2024
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Reply from Banana Moon Clothing

Thank you for the great feed back, it is lovely to hear and we really appreciate it. We are really pleased that you were so happy with your design on your finished products. We hope to have the opportunity of working with you again in the future.

Rated 5 out of 5 stars

We are returning customers as we're…

We are returning customers as we're always happy with the quality and service provided by Banana Moon

12 December 2024
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Reply from Banana Moon Clothing

Thank you so much for your review and also for being a returning customer, we really do appreciate it. It is so lovely to know that you are always so pleased with the service you receive and also the quality of your items. We look forward to working with you again soon.

Rated 5 out of 5 stars

Excellent

Excellent service. So helpful, got our designs perfect. Quality is really good. Fast turnaround too.
Thank you so much, we will be ordering again.

16 December 2024
Unprompted review
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us a review. We are really pleased to hear that you were so happy with the help and service you received and that your design was exactly what you were hoping for. It is lovely to know that we can look forward to working with you again in the future.

Rated 5 out of 5 stars

Great customer service and amazing products

Great customer service and amazing products and service. Banana Moon Clothing always exceeds expectations.

9 December 2024
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Reply from Banana Moon Clothing

Thank you so much for your review and also for coming back to us for so many years, that means the world to us. We are so glad to know that you continue to be so happy with the service you receive at Banana Moon. We look forward to working with you for many more years to come.

Rated 5 out of 5 stars

Brilliant and rapid result from my…

Brilliant and rapid result from my request

9 December 2024
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us a review, we really do appreciate your feedback. We are so happy to know that you were pleased with our service and your product, and we look forward to hopefully seeing you again soon.

Rated 5 out of 5 stars

Louise - superstar!

We just finished working with Banana Moon for an event we had in Amsterdam. Louise and the team were so knowledgeable and patient, taking time to go through our enquiries with care and diligence. What sets Banana Moon apart is not only are the team experts at what they do, but also their professionalism really shows in the finer details. They were really attentive when handling tax for exporting, worked with us to label our shipments as per the event guidelines and the whole experience felt like working with a close friend who is looking out for you.

Huge thanks to the team, and we will not hesitate to work with you again!

- Lingy, LACE Partners

28 November 2024
Unprompted review
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Reply from Banana Moon Clothing

Thank you so much for your wonderful review of Banana Moon and for your praise of Louise. Your kind words mean such a lot to us and make us feel so proud. It is so important to us that our customers have the best experience with us. Thank you again for your fantastic feedback and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Friendly and helpful team

Friendly and helpful team work, with a lit of creativity, and flexibility.

5 December 2024
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Reply from Banana Moon Clothing

What a great review, thank you so much. To receive such lovely feedback means so much to us all. We do hope to have the opportunity of working with you again in the future.

Rated 5 out of 5 stars

Our second order from Banana Moon and…

Our second order from Banana Moon and every bit as impressive as the first time.
The only downside was the couriers managed to douse the parcel in something and make a hole in the packaging. Fortunately the lovely sweatshirts weren’t damaged. We can highly recommend Banana Moon.
Brian’s Cottage.

5 December 2024
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us a review and also for coming back to us for your second order. We are sorry to hear that the packaging was damaged but happy to hear that your garments were not spoilt. Thank you for recommending us, that means the world to us.

Rated 5 out of 5 stars

Amazing service

Amazing service, speedy and high quality priduct

5 December 2024
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Reply from Banana Moon Clothing

Thank you so much for this lovely review, it is really appreciated and great to know that you are so pleased with our service and products. We hope to work with you again soon.

Rated 5 out of 5 stars

Excellent & efficient service

Excellent & efficient service, quality & delivery. Thank you!

4 December 2024
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Reply from Banana Moon Clothing

Thank you for this lovely review, it is very much appreciated and we are so happy to know that you were so pleased with our service and your products.

Rated 5 out of 5 stars

Super service

Lovely quality hoodies .and a very helpful customer service department.

28 November 2024
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Reply from Banana Moon Clothing

Thank you so much for your review and also for coming back to us for so many years. We really do appreciate it and are delighted that you continue to be so pleased with your garments and the service you receive at Banana Moon. We hope to work with you for many more years to come.

Rated 5 out of 5 stars

A very simple site to use to get the…

A very simple site to use to get the graphics done. Very pleased with the embroidered lettering. Good quality product

27 November 2024
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Reply from Banana Moon Clothing

Thank you so much for your 5* review, we really appreciate your feedback. It is great to know that you found the site easy to use and that you were so pleased with the embroidery and your product. We hope to see you again in the future.

Rated 5 out of 5 stars

Great service and communication

Great service and communication. Would definitely recommend!

26 November 2024
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us a review, we really do appreciate your feedback and are delighted that you are so pleased with our service. It is lovely to know that you would be happy to recommend us. Thank you.

Rated 5 out of 5 stars

The hoodies I received were great thank…

The hoodies I received were great thank you for your quick response, great service all round xx

23 October 2024
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Reply from Banana Moon Clothing

Thank you so much for your feedback, we are so pleased to hear that you were so pleased with your order and also the service you received. We do hope to have the opportunity to work with you again in the future.

Rated 5 out of 5 stars

Everyone loves their fleece!

The Banana Moon team worked with us to supply 50 embroidered quarter zip fleeces. The design team were really quick to respond regarding queries with thread colours, and their professional input was incredibly helpful! Delivery was fast, and everyone who has received their fleece from Banana Moon is delighted with it! We'll certainly consider working with Banana Moon again for other clothing and merchandise :)

18 November 2024
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Reply from Banana Moon Clothing

Thank you so much for taking the time to leave us this fabulous feedback. We are so pleased to know that you had such a good experience at BM and that everybody is so happy with their garment. We do hope to have the opportunity of working with you again in the future.

Rated 5 out of 5 stars

just amazing people to deal with

just amazing people to deal with. Happy and friendly! Products are great too so we wouldn't use anyone else ever!!!

12 November 2024
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Reply from Banana Moon Clothing

Thank you so much for your fantastic review and your lovely comments about the team. Thank you also for being a customer for so many years, we really do appreciate it and look forward, and hope to working with you for many more years to come.

Rated 5 out of 5 stars

Great product

Great product
Helpful staff on online chat
Quick reply on emails
Well recommended

12 November 2024
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Reply from Banana Moon Clothing

Thank you for taking the time to leave us a 5* review, we really appreciate it and are so pleased you are happy with our service, communication with the team and your product. We look forward to having the opportunity of working with you again soon.

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