Barclaycard US Reviews 101

I should've looked at these reviews before applying for this credit card. Their customer service is useless! Avoid if possible.

I spent over 100K last year with Barclays Card. I have a simple issue with a dispute of $500.00. The Customer Service Rep refused to be of any help and refused to allow me to speak with anyone else, except that someone will call you within 72 hours. The problem is that I bought a Dryer that was meant to be for overseas but the retailer deceived me in selling me an appliance that is not suited for what was asked for. They have the appliance in their possession but want to give me Store credit, when this was reported to them within two hours. Barclays did not call me for evidence but just closed the case. Very poor customer service

Trying to work with these people over the phone is more than just frustrating. I found myself getting angry. My solution was to cut the card and throw it away.

If I could give Barclays no stars I would! This is by far the WORST credit card company I've had the displeasure of dealing with. Every 6 months they lower your credit limit and make you consent to credit pull to have it reinstated to the original credit limit. They also slam the primary cardholder's card with unauthorized FRAUDULENT charges disputed by the authorized user for a profit instead of rejecting it. I do NOT recommend getting this card and I'm a customer with excellent credit. I will be closing this ratchet account!

In 2025, Barclays suddenly decreased my credit limit from $6,600 to $250, citing one 2-day delinquency in my 14 years with Barclays. This is despite my excellent credit history and explaining I was in the hospital for four weeks for emergent brain surgery! Barclays has been having financial issues recently with branches closing and losses tied to the collapse of major business partners. In addition to cutting my credit limit, they no longer tier match with Caesars Rewards. Due to the loss of earning benefits and unusable credit limit, I'm cutting my ties with Barclays.

Was good until I had a zero balance. The following month they charged me $20.03 in finance charges. When I called the rep told me it was a charge that was legit for the previous month even though I had no balance. BAD BUSINESS PRACTICE!

This company is horrible. Make all payments on time and they will still lower your available credit line without notice. Also, they will close the account if you don't use it as often as they like and hurt your credit. They will say because of lack of use and try and add that it's also because of high use reported on your credit which is false. DO NOT GET A BARCLAY CARD!!

I've been with Barclay for over 20 years, but today was the last straw. I pay my balance in full every month and have never paid a penny of interest to this company. My credit rating is immaculate. So last night I was in Home Depot and decided to buy a new refrigerator. My card was denied. Four times. They said my account had a restriction on it for a single purchase. I've bought airline tickets before totaling over $3000 and it went through fine. I left HD without my fridge. Today I call and they send me verification codes to my email. I'm reading them to the guy on the phone and he said they aren't correct. After three times, they brick my account. They request three things: copy of my driver's license, copy of my social security card, and copy of a local utility bill showing my address. I hit the roof. I said "Gee, why don't I just send you a pint of my blood and the keys to my house also?" She said she would send her info to a trusted merchant, and I said "BINGO, you are not a merchant I trust ". Too much bad water under the bridge and been hung up on too many times . I told her she wasn't very smart and said cancel my account right then. She had a smirky attitude with me but finally got my account cancelled. Horrible company,--- they treat YOU like the bad guy and customer service is pulp. Only company worse than this is Comcast.

Don't even deserve 1 star. The most deceitful, dishonest of companies I have ever dealt with. They have treated me like a criminal despite having provided every piece of verifiable document imaginable with exception to my own blood. One day they state I'm verified and the next day, they lock the account. Don't ever open a card with this company, you will only age 5 years and regret it!

I had a decent experience with Barclaycard for a few years, but that changed instantly over a simple ebook purchase. They flagged the transaction and locked my account, which is fine—until I tried to resolve it.

I called multiple times and was connected to an offshore support team (India / Thats Right People! Scam Central) that demanded I fax my original Social Security Card and Birth Certificate. This is not standard protocol for any modern financial institution and felt like a massive security risk. When I refused to send such sensitive documents via fax, they completely bricked my account.

I spent the next six months paying off my balance on a card I couldn’t even use. To make matters worse, once the balance was cleared, they sent me a new card but refused to let me activate it.

If you value your time and the security of your most sensitive personal documents, stay away from this company. Their "security" measures are archaic, and their customer service (Indian Based) is a bureaucratic nightmare. Be extremely careful—they will hold your account hostage for info you should never be faxing.

Firsr, Barclays cancelled my card without notice even though the card is good through 10/27 and I have outstanding credit. Several reasons given, none of which were truthful.
I had to call them to issue a new card. Now I am overseas and they have provided no support in helping me receive the card. It has sat in the local Fedex office for 3 days undelivered. I chatted at length this morning with the customer representative at Barclays, a fellow by the name of "Ronel" who flatly refused to anything more than "reassure me" that the card would be with me by tonight.I could clearly see on the FedEx website that it has been sitting undelivered for 3 days. Guess what? Still there. Asked to speak to a supervisor and he said I could be called back in ONE OR TWO DAYS. Ronel could have just told the truth that there was nothing he was able to do, and I would understand that, but to continue to gaslight me is unacceptable. Goodbye to Barclays, American Airlines made the right move in tossing you for Citibank.

I’ve been really disappointed with my experience using my Barclays credit card. When I had an issue with a purchase and needed help resolving it, their customer service was less than helpful. I reached out multiple times hoping for clear answers and support, but I mostly got vague responses and little follow‑through. What should have been a simple issue to fix turned into a frustrating process that left me feeling ignored as a customer. I have since cancelled this card and would not recommend anyone get it.

The worst customer service. I thought I paid off my balance but I had a hidden fee of $4.00. I ignored the
payment since I thought it was a mistake. After 1 month, it grew to $8.00. The rep would not waive the late payment!!

Buyer beware - purchases accrue an interest rate of 33% - probablly one of the highest rates in the industry.

Be really careful with this credit card company. I have automatic payments set up on my credit and every month, even though it pays, the account says “past due” and tacks on a charge do the next month. It took me almost a year to realize what was happening. I called multiple times, got the run around from every customer service person who gave me the most outlandish reasons for this. I literally lost hundreds of dollars to this company. Then it’s “oh well we can’t change the minimum payment because our system can’t recognize the payment was made on time”, so they tell you they will credit your account and they don’t. I have started paying a week early now to make sure this doesn’t happen, and that if it does they can’t try and be like “oh well the payment posted next day”. It’s literal theft.

I am a great customer. I make the full payment every month. I never pay late. I got the card because my girls love GAP & Bananna Republic. I made a purchase with another company, using the card and the merchandise was stolen off the truck. I opened a case and no one at Barclay searched anything and charged me fully for the purchase and when I called no one spoke English and they stated they would re-open the case. I am Barclay's customer - not the other way around. I closed out the Card, was able to dispute the purchase and get all my money back on the card. Barclay lost a good customer today.

Barclays are crooks! They repeatedly lower credit limits, sometimes causing the account to be over the limit. Stay away from them!!

Worst credit card ever!!! Wish GM wouldn't of ever sold out to them.

JetBlue should find another to handle their card

This is a terrible credit card company. They hang up on you and are rude to you. They closed my account that was in good standing for no reason. Never again. They suck