I bought from them before checking reviews. (yes yes i know) but to be honest, they really seem like they're trying to improve their customer service. they were great at redesigning my sticker so they... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flags are good quality which I have have before. Requested a Banner after seeing they were free for Charities and Non-Profits. We were turned down because we don’t have a charity number , but as a... See more
Company replied
I had a great experience with BannerBuzz UK. The ordering process was seamless, the customer support team was highly responsive, and my banner clips arrived right on time. The clips themselves are stu... See more
Company replied
I was planning a surprise birthday party for my wide and thus wanted neon signs. I ordered them from here and print quality was sharp and the colours remained vibrant. My wife loved it and even guests... See more
Company replied
Company details
Written by the company
Design Print Banner Ltd. (DBA: bannerbuzz.co.uk) was established with a vision to capture online retail markets. With our parent company's 20+ years of experience in the sign business and our state-of-the-art printing technology, bannerbuzz.co.uk offers wholesale prices to retail customer. We focus on quality, value and service, and are one of the larger flex-vinyl sign printers around. Using cutting-edge printing processes and World Wide Web technology, our ready infrastructure and industry experience allow us to offer high quality products at wholesale prices.
Contact info
London, United Kingdom
- 08082812761
- sales@bannerbuzz.co.uk
- www.bannerbuzz.co.uk
3.0
Average
729 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Effective & quick service from the design team!
I enjoyed having a go at designing my banner, but the service from the folks at Banner Buzz tidying it up was also very helpful, very quick and got the job done!
18 August 2025
Unprompted review
Reply from Bannerbuzz
Hi Wendy, Thank you for the kind words! We're so glad you enjoyed designing your banner and that our team could help refine it just the way you needed. It's great to hear the process was smooth and efficient. We appreciate your support and hope to work with you again soon!
Be carful
Be carful - when the proofs arrived i said that they was a problem with the order and they didn't take any notice and now wont deal with the issue.
30 August 2025
Unprompted review
Reply from Bannerbuzz
Hello Mark, we are sorry for the inconvenience caused. Unfortunately, we are unable to locate the actual order details from your review comment and name. We kindly request you to email us your concern along with the order number at reviews@groupabyport.com, addressed to the review team, so we can verify the details and assist you further.
Generally great
Generally great - but packaging the banners are sent out in is not very environmentally friendly (lots of parcel tape) and difficult to get into.
29 August 2025
Unprompted review
Reply from Bannerbuzz
Hi Gezza, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the packaging and appreciate you bringing this to our attention. Your comments about the use of parcel tape and the difficulty in opening the package are valuable and will be shared with our team so we can work on more environmentally friendly and user-friendly solutions in the future.
Such a difficult and painful …
I don't do reviews but this worth a word. Such a difficult and painful communication with BannerBuzz. I've ordered a printed roller blind which came with wrong mechanism. After few days and 10s of emails back and forth, photos etc. they offered to send me the correct one, which I accepted. After 2 weeks, same wrong mechanism has been posted to me. Not much to be said.
22 August 2025
Unprompted review
Reply from Bannerbuzz
Hi Constantin, We deeply apologize for the hassle. We have escalated the issue internally and will update you as soon as possible.
Hassle free
Very simple, great communication, no hassle whatsoever. Great company
22 August 2025
Unprompted review
Reply from Bannerbuzz
Hi Jenna, Thank you so much for your kind words! We're thrilled to hear you had a smooth and hassle-free experience. If there's anything you need in the future, we're always here to help!
Easy peasy and good quality
Easy, good quality gazebo which we needed to last a few years. Thanks
9 August 2025
Unprompted review
Reply from Bannerbuzz
Hey Chiu! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Football flag
Needed a flag for a football game quickly, designed it and it was delivered on time and perfect for what I required.
27 April 2025
Unprompted review
Reply from Bannerbuzz
Hey Gary! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Absolutely brilliant service
Absolutely brilliant service
Emailing and proofing was a bit hard to navigate but responses were quick
Once spoke verbally customer support was brilliant
Look forward to receiving my order
20 August 2025
Unprompted review
Reply from Bannerbuzz
Thank you, Jayce, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Banner buzz is a life saver-
Banner buzz is a life saver- I’d been looking for ages for the right company to bring my flag designs to life and with banner buzz they came in and brought my designs to life! The quality is second to none as well they pass my checks with flying colours! I will be using banner buzz for all my future designs as they are awesome!
14 August 2025
Unprompted review
Reply from Bannerbuzz
Hey Matthew! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use site
Easy to use site, quick delivery, and impressed with the quality for the price. Would use again.
31 July 2025
Unprompted review
Reply from Bannerbuzz
Hey Tamsin! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Really good quality products and fast…
Really good quality products and fast delivery. I use them for my own products as well as for clients. Great discount codes too and loyalty points.
4 August 2025
Unprompted review
Reply from Bannerbuzz
Hey Justine! We are delighted to hear that you are pleased with our product, turnaround time and discount offers. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have bought banners in the past and I…
I have bought banners in the past and I can honestly say the banners I bought from this company is the best quality and the delivery was fast, I am really happy with my experience shopping with this company and I will definitely be buying more!
1 August 2025
Unprompted review
Reply from Bannerbuzz
Hey Neil! We are delighted to hear that you are pleased with our product and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Helped us so much with redirecting and…
Helped us so much with redirecting and parcel
5 August 2025
Unprompted review
Reply from Bannerbuzz
Thank you, Robert, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Service is extremely efficient and cost…
Service is extremely efficient and cost effective. Have used this company a couple of times now and will continue to do so as required
15 July 2025
Unprompted review
Reply from Bannerbuzz
Hi Christina, Thank you so much for your kind words and continued trust in our service! We're delighted to hear that you've found us efficient and cost-effective. It means a lot to us to have returning customers like you, and we look forward to supporting your future needs.
Reply from Bannerbuzz
Hi Jeffrey, we sincerely apologize for the inconvenience this has caused you. We have escalated this internally, and we shall update you at the earliest.
Reliable as always
Repeat customer. Great service as expected. Easy to use design creation tools and the assurance of one-to-one message exchanges to refine the design before production. This is my goto place for custom stickers to brighten up my man cave/bar.
26 July 2025
Unprompted review
Reply from Bannerbuzz
Hey Peter and Silvia! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order and the results are even…
Easy to order and the results are even better than expected. Would definitely recommend
25 July 2025
Unprompted review
Reply from Bannerbuzz
Hey Jill! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Price too good to be true?
The whole process from ordering to production has many flaws with the overall delivery date constantly being pushed back. One minute the item is being shipped the next theres a problem with production and delivery is pushed back over a week. Not ideal if you need the item for a specific date. They will call you but dont understand if you're working you can't always take a call. Try ringing back and well you're in for an experience from trying to explain your situation whilst the recipient has a kid screaming throughout to being transferred several times only to be on hold for 12mins plus with no response from anyone not even to update on progress of the transfer. How would I sum the experience up? Disorganised, chaotic, poor customer service and extremely painful & time consuming, until they address all the process and customer service flaws successfully I would definitely not recommend
29 July 2025
Unprompted review
Reply from Bannerbuzz
Hello Lynne, we sincerely apologize for the inconvenience caused. We strive to provide fast and efficient service to every customer. However, we understand that there is always room for improvement. Your feedback is truly valuable to us, and we will certainly take it into consideration to enhance the overall customer experience.
No transparency and using a different company
Price seemed great and they sold me express delivery 1-2 days.
Until UPS emailed me saying a completely different company called Caterpillar Print Signs LTD based in India were sending the package.
I contacted BannerBuzz and they couldn’t give me transparency or even an explanation as to why this company I didn’t know where sending the package.
It’s extremely suspicious
24 July 2025
Unprompted review
Reply from Bannerbuzz
Hi Emma, We sincerely apologize for any concern caused by the shipping information you received. Please allow us to assure you that BannerBuzz.co.uk is fully owned and operated by Caterpillar Signs Pvt. Ltd., our officially registered company name. For legal and customs purposes, couriers such as UPS are required to display the registered company name on international shipments. Your order was processed entirely by our own team and dispatched directly from our dedicated production facility in India to meet your chosen express delivery timeline. No external or unrelated company was involved at any stage - the name you saw is simply our legal entity under which all BannerBuzz orders are fulfilled. We take customer trust very seriously and appreciate you raising this point. We will work on providing clearer upfront communication so our customers have complete visibility from order to delivery. If you have any further questions, our customer care team will be happy to assist you.
Absolutely awful experience
Absolutely awful experience. I paid £20 for express delivery, but my order arrived a week late. I requested a refund four times, and each time I received the same robotic response — they never agreed to refund me. On top of that, the products are poor quality. When I raised this issue, I was told to submit a ticket through their system, despite already having sent several emails back and forth. Completely unacceptable.EDITING MY ANSWER TO REPLY TO BANNER BUZZ COMMENT, yes my order was late the artwork was agreed when I placed my order I did not request any changes and it’s very impressive to see how quickly you could reply to this review but ignored my refund request several times , you charging extremely expensive delivery fees and refuse to pay when late? Just to remind you that my shop opened 1 week late because of your incompetence now regarding the quality of your product I do have several photos to show it , please let me know if I should publish them on trip advisor for you to react ?
24 July 2025
Unprompted review
Reply from Bannerbuzz
Hello Lydia, we’re sorry for the inconvenience caused. Please note that the delivery date depends on artwork approval, and we do notify customers about any updated delivery timelines based on that approval. We can see that each time, our team processed the order within a few hours of order placement and after receiving your comments.
The product was delivered before the updated delivery date. Moreover, the decal was delivered as per the material specifications mentioned on our website. However, our team will be reaching out to you shortly to address your concerns.
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