Banyo Reviews 

886
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their online purchases and overall transactions. Customers frequently praise the incredibly helpful staff for providing expert advice, staying in close contact, and ensuring that orders arrive safely and promptly. Consumers truly love the exceptionally high quality of the products and deeply appreciate the smooth purchasing journey from the initial inquiry right through to final delivery. Some reviewers were not happy with occasional delivery delays or unexpected minor issues involving missing parts from manufacturers. Despite these minor logistical setbacks, people noted that customer support went above and beyond to quickly resolve the problems and keep everything on track.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Product

Reviewers mention positive feedback about product quality, competitive pricing, and availability. Consumers... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt arrivals and excellent... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful phone advice and... See more

Service

Consumers find service to be exceptionally positive, praising the helpfulness and professionalism of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yasser has given nothing but 5 star customer review. My utility sink was ordered as per guidance but when try to fit it was correct size as not enough space for worktop. Supplier had initially said th... See more

Rated 5 out of 5 stars

Banyo is the best for customer services, I ordered bathroom items and delivery was prompt in good faith. Special thanks to Mr. Yasser who is always there to attend with professional help in any circu... See more

Rated 5 out of 5 stars

Had a couple of issues with my order, first with part of the order missing and then the item sent from the manufacturer had some fittings missing. I never judge a company by their mistakes as these th... See more

Rated 5 out of 5 stars

Really helpful and proactive agent, sourcing an additional product that wasn't initially listed on their own website. Very competitive price and order arrived on time. This is my second time buying t... See more


Company details

  1. Bathroom Supply Shop
  2. Bathroom Renovator
  3. Boiler supplier
  4. Fireplace shop
  5. Central Heating Service
  6. Plumbers' merchant

Written by the company

Banyo is Leicestershire's largest independent bathroom, kitchen and bedroom retailer, with nationwide delivery. Banyo offers top UK brands at affordable prices. For best deals, call us today on 0116 274 4059


Contact info

4.9

Excellent

TrustScore 5 out of 5

886 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(886)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Website needs fixing - but great service

Was worried it was a scam as their website had issues with posting (hope they get this fixed) - phoned them up and they were really helpful - great communication, friendly service and a very good price.

22 November 2024
Rated 4 out of 5 stars

First time customer

First time customer.
I used this company because the reviews and the price compared well. The communication has been excellent. However, there was an issue with the online payment which had not included a delivery charge and evidently should have done. so this needed to be paid separately which was a faff. Good company and very pleased with the sink purchase but worth checking this issue with Banyo if you intend to order?

11 November 2024
Unprompted review
Rated 4 out of 5 stars

Bath ordering and delivery

Ordered a bath. Didn't arrive when expected so had to phone up up find out why. Turns out it was damaged so a new one was ordered but was going to take a further week which we didn't have. However they managed to do a special delivery for the following day which was excellent

14 November 2024
Rated 5 out of 5 stars

Exceptional Service.

I rarely leave reviews, but feel compelled to do so with Banyo. They have been totally professional from the first call, right the way through order updates and finally to delivery. They called my manufacturer to check details and called me right back with answers several times. Likewise with delivery - I was kept fully in the loop throughout. Their customer service has been exceptional. This is a genuine review. I can’t recommend them enough.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

First time customer

First time customer, purchased kitchen sink. The service I received from order to delivery was excellent. There was a slight problem with the website which Yasser picked up on before I noticed. He sent a link for further information and processed my order without delay. Delivery was made 4 days earlier than promised. Will definitely use Banyo again. Thanks Yasser.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience

Yasser has been helpful and fully engaged in our purchase and follow-up to ensure we were happy with our delivery and product. Great customer experience and focus.

11 November 2024
Rated 5 out of 5 stars

Second time customer

Second time customer, great service again from Yasser and Banyo team. Delivery was ahead of time and seamless, bath delivered was perfect. Kudos Banyo Team!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Bath purchase

I dealt with Yasser for the purchase of a bath and his support was fantastic. He was super friendly on the phone and helped me throughout the buying process. A trued pleasure to deal with and great communicator!

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Great communicating, Great Customer Service

The team were great at communicating for a shower tray. The item was factory order only, they informed me of the lead time and if I wanted to proceed. Once they had received the tray, they called me to confirm it was on the way and emailed the tracking information. Professional, clear communication and ahead of schedule!

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service from Yasser. Phoned to let me know when in stock and sent out on next day delivery. Arrived 10.30 next morning. Very competitive price as well.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

We ordered a mixer tap from Banyo and are very pleased with their service. The price was very competitive and the item was well packaged and delivered with care. Very pleased.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Exceptional customer service from this company including an initial telephone call to tell me that my order would be delivered by Parcelforce within two days. What a joy to see such brilliant service- no hesitation in giving Banjo the highest possible recommendation

24 October 2024

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