Banyo Reviews 

886
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their online purchases and overall transactions. Customers frequently praise the incredibly helpful staff for providing expert advice, staying in close contact, and ensuring that orders arrive safely and promptly. Consumers truly love the exceptionally high quality of the products and deeply appreciate the smooth purchasing journey from the initial inquiry right through to final delivery. Some reviewers were not happy with occasional delivery delays or unexpected minor issues involving missing parts from manufacturers. Despite these minor logistical setbacks, people noted that customer support went above and beyond to quickly resolve the problems and keep everything on track.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Product

Reviewers mention positive feedback about product quality, competitive pricing, and availability. Consumers... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt arrivals and excellent... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful phone advice and... See more

Service

Consumers find service to be exceptionally positive, praising the helpfulness and professionalism of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yasser has given nothing but 5 star customer review. My utility sink was ordered as per guidance but when try to fit it was correct size as not enough space for worktop. Supplier had initially said th... See more

Rated 5 out of 5 stars

Banyo is the best for customer services, I ordered bathroom items and delivery was prompt in good faith. Special thanks to Mr. Yasser who is always there to attend with professional help in any circu... See more

Rated 5 out of 5 stars

Had a couple of issues with my order, first with part of the order missing and then the item sent from the manufacturer had some fittings missing. I never judge a company by their mistakes as these th... See more

Rated 5 out of 5 stars

Really helpful and proactive agent, sourcing an additional product that wasn't initially listed on their own website. Very competitive price and order arrived on time. This is my second time buying t... See more


Company details

  1. Bathroom Supply Shop
  2. Bathroom Renovator
  3. Boiler supplier
  4. Fireplace shop
  5. Central Heating Service
  6. Plumbers' merchant

Written by the company

Banyo is Leicestershire's largest independent bathroom, kitchen and bedroom retailer, with nationwide delivery. Banyo offers top UK brands at affordable prices. For best deals, call us today on 0116 274 4059


Contact info

4.9

Excellent

TrustScore 5 out of 5

886 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(886)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great customer service

Really great customer service, contacted me to check I was aware there would be a wait time and advised on finish of bath and orientation. Very friendly on the phone

21 October 2024
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great! I was attended quickly, I was told the information requested with specific detail, sales representative understood my urgency and manage to perform perfectly.

17 October 2024
Rated 5 out of 5 stars

Cannot rate Banyo highly enough

Cannot rate Banyo highly enough, the right quality product, excellent prices, honest inexpensive fast delivery, and Yasser in customer services kept me informed every step of the way. Ordered on a Saturday and arrived Tuesday morning. Fantastic service that is all too rare these days. Wish I could give more than 5 stars! Will definitely use again.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Banyo was able to source the Franke tap…

Banyo was able to source the Franke tap finish I couldn't get anywhere else. I was able to make an enquiry by phone and someone was there to answer my question immediately. Tap sourced, informed when Banyo received the tap and how it was to be delivered which was a next day delivery. Kept up-dated by Yasser. Great Old Fashioned Customer Service.

11 October 2024
Unprompted review
Rated 4 out of 5 stars

Third time lucky

Third time lucky. The company was very good in all aspects except being let down by their supplier. Two of the taps were damaged. I have to say that Yasser, in customer service, was first rate at sorting out all the problems, so all that remains is fitting the tap.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

great effort

I placed my order with lots of help from Yasser. Unfortunately it arrived damaged with Banyo, but he made a huge effort to get a replacement to me as quickly as possible. Its a great bath and a very helpful company.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Yasser kept me informed on delivery which was spot on. Very competitive prices and lovely products. Have used twice and wouldn't hesitate to buy from them again.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Elica Dolce chimney - easy to install and looks stunning

Banyo stocked the Elica Dolce chimney extractor at the best price. It is a beautiful appliance and looks amazing in the new kitchen. It was very easy to install and has an easily removable cover for maintenance. I haven't commissioned it yet but Elica is a known brand to me so I know I won't be disappointed. And the Banyo team is lovely and their customer service brilliant.

4 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look