Banzai Music Reviews 

607
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive and unique product selection, noting that it's a go-to source for hard-to-find components for various musical projects and repairs. Many appreciate the competitive and fair pricing, often finding the best deals available. People also highlight the high quality and authenticity of the parts, along with the excellent and reliable customer service. Reviewers frequently commend the fast and efficient shipping, noting items arrive well-packed and in reasonable time. However, some customers also noted that shipping costs can be relatively high, particularly for international orders.

What people talk about most

Product

Customers express high satisfaction with the product selection and quality, often highlighting the wide range... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Price

Clients share positive opinions on price, with many reviewers consistently praising the reasonable and fair... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the great components and professional... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection, good support, fast shipping. Site could be better. Large knob selection but missing the best ones – original Daka Ware bakelite knobs. Item specs could be better, like including pot d... See more

Rated 5 out of 5 stars

BANZAI GMBH is the most relevant warehouse for guitar and bass parts/upgrades/repair in EU. Period. Pro: you can find almost everything for repairing/restoring/upgrading your guitar/bass/valve... See more

Rated 5 out of 5 stars

Banzai has so many components available, competitive prices, and also reasonable shipping costs that don’t take too long; so how is it even possible to not like them?! A really great store all round... See more

Rated 5 out of 5 stars

I recommend Banzai Music highly. I have ordered from them for years. Their assortment is very extensive and at reasonable prizes. They even stock hard to come by items. Their customer support is good.... See more


Company details

  1. Hobbies & Crafts

Written by the company

Banzai Music is one of the top providers for music related electronic components and accessories. Our goal is to deliver the best experience for customers on both desktop and mobile. It may sound old fashioned, but we care about satisfied customers. We are protecting our customers through the whole process of the purchase and if any issue occurs we will resolve it!


Contact info

4.9

Excellent

TrustScore 5 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(607)

185 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience! Fast shipping and fair prices. All in one place for every guitar/amplifier enthusiast! Guitar/amp parts, tubes, accessories, maintenance, tools, you name it, good chances are Banzai Music already have it! It became my favorite online store! 5 stars from me! I can't wait to make a new order !

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Banzai Music a reliable supplier

Banzai Music is one of my main suppliers in my guitar projects during the years.
They have reliable service,enough stock in the most of products and good prices.
Of course there's always room for improvements!

6 December 2024
Unprompted review
Rated 4 out of 5 stars

Good experience

Shipping could’ve been a little quicker but understandable given the time of year (December). Correct part sent and very happy with my purchase as it was difficult to locate it elsewhere. Would definitely recommend.

12 December 2024
Unprompted review
Rated 4 out of 5 stars

Everything I need

First of all it's the place to find almost anything I need for my projects, I understand it's difficult to always have stock of everything but they are there to sort it out.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect ! The order has been shipped the next open day and I received all the parts, carefully packed and labelled right for the weekend :) Thanks guys, you rock !

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and customer support

Excellent service and customer support, a bit slow sending out stuff, over a week before it even shipped. But overall happy, it was very well packaged, even double boxed. And price was good.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Good quality parts

Large choice of quality parts, and great customer service. I never had a problem with them. My go to place for stompbox and guitar parts.

14 September 2024
Unprompted review
Rated 4 out of 5 stars

Good service thanks

Received the items well packaged and labelled. There was a slight delay due to an item being out of stock but communication was good. Will use Banzai again. Thanks.

16 July 2024
Unprompted review
Rated 4 out of 5 stars

good customer service

Customer service is flexible, friendly and responsive. The webshop has LOTS of references which is great but many times they claim a reference is in stock while it is not, which has put me in difficult situations with my customers in the past.
Processing order is also very slow in general.
But you cant really beat the price or the amount of references they stock.

12 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look