The application was easy, everything after is a bit outdated and slow. You cant activate without the pin. The pin takes days and you still cant do a balance transfer just get an error code. Other c... See more
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Review summary
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Reviews shaping this summary
The questions were straightforward and gave me a chance to express my views on Barclays and rural banking, which seems to be quite poor.
Company replied
Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
Company replied
The application process was really excellent but I still haven’t received my Credit card after a two week wait! Why does it take so long?
Company replied
Company details
- #49 of 50 best companies in Bank
- #225 of 227 best companies in Insurance agency
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.4
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Barclaycard
Hi there, Craig 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
This is an excellent service!
This is an excellent service. A few tweaks here and there from the feedback could improve it more
13 August 2026
Reply from Barclaycard
Hi there, Tony 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback, take care! 🙂 -Tom
unhelpfull overseas staff
15 July 2026
Reply from Barclaycard
Hi there, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
I am happy in general.
13 August 2026
Reply from Barclaycard
Hi there, Eva 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. I hope next time we can provide you the 5-star service we aim for. We really appreciate your feedback, take care! 🙂 -Tom
Barclaycard is fair and approachable…
Barclaycard is fair and approachable when searching for a product.
They give a good credit limit and are very helpful.
Malcolm Spinks
Brighton
13 May 2026
Reply from Barclaycard
Hi there, Malcolm👋 I hope you're doing good! Thanks for taking the time to leave us a 5-star review here on Trustpilot, I'm glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 - Cie
Reply from Barclaycard
Hi there, Richard 👋 I hope you're doing good! Thanks for taking the time to leave us a 5-star review here on Trustpilot. We really appreciate your feedback, take care! 🙂 -Tom
Credit card delivery is awfully slow
Credit card delivery is awfully slow. They don't use first class post. There is no way to email Barclays. They just don't have an email address for customers. None whatsoever. You have to go through a very clunky app.... Which barely works or a telephone system that is incredibly frustrating with a million questions to answer. Eg... Your date of birth and then how old will you be next birthday. Your full mobile tel number and then what's the last 3 digits of your mobile number. List is endless. Best one yet. So you didn't receive your credit card.... Have you set up any recurring payments. Lol.
13 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Vidyasagar, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I know you've had some difficulties contacting us, I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
I have to insert my card details every…
I have to insert my card details every time I make a payment. Didn't use to be like that. Sometimes doesn't go through, especially when I am clearing the balance. So annoying and outdated App.
13 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Neil, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Barclaycard
This is not a great experience but hope it will make using a credit card a normal everyday experience.
13 August 2026
Reply from Barclaycard
Hi there, Glenn, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Absolute crap for a service
Absolute crap for a service. The card doesnt work abroad, cant rely on it. the app doesnt work when you try to make a payment to them. App shuts down as soon as you go to other bank app to approve the pyment. The website doesnt recognise my card number. The phone automated assistant keeps looping. You guys just shut the bank, please. You are not made for this.
13 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Swapnil, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Barclays, best option
I’ve had an account with Barclays for over 20 years and have been watching the changes—seeing how the bank is evolving in a very positive direction.
12 August 2026
Reply from Barclaycard
Hi Sebastian👋Thank you for your loyalty during those 20 years. I’m really glad that your happy with how we're evolving and heading in a positive direction. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
My experience of what?
My experience of what?? I responded to a questionnaire that is all
13 August 2026
Reply from Barclaycard
Hi there, John, I'm sorry for any confusion caused by the questions you've been asked.
I've included the link here which shows the options of getting in touch with us about this if needed 👉 https://www.barclaycard.co.uk/personal/contact-us. -Tom
Barclays support puppy killers
Barclays offer services to MBR ACRES who breed puppies to be tested on then murdererd
13 August 2026
Easy to understand everything straight…
Easy to understand everything straight forward
12 August 2026
Reply from Barclaycard
Hi there, Lesley 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
My longstanding Barclaycard Avios…
My longstanding Barclaycard Avios account was abruptly restricted and I was initially told it had been closed, despite having no missed payments.
I have since been told by Barclaycard’s fraud team that the reason was simply “changed lending criteria,” rather than fraud or misconduct. That generic explanation does not address why a correctly maintained £1,500 facility suddenly became unacceptable after several years.
The handling has been extremely frustrating. I had already completed £8,356 of a £20,000 annual Avios spending target, with around ten months remaining, and had collected more than 92,000 Avios through longstanding use. I also had over 3,000 Avios pending. I have been left seeking answers about the closure notice, reward progress, pending Avios, refunds and credit reporting.
My account-specific agreement distinguishes between restricting further lending and closing the agreement, and normally provides for two months’ written notice. I am still waiting for clear written confirmation of what action was taken, its effective date and the contractual basis.
I have raised a formal complaint and requested a genuine manual review. I hope Barclaycard will provide a clear, evidence-based response rather than another generic explanation.
Update – 18 August 2026: Thank you for responding, Tom. I followed the link provided, but it appears to be Barclaycard’s general contact page rather than a specific route to your team. I have already submitted a detailed formal complaint with supporting evidence through Barclaycard’s official channels and am awaiting a substantive response. If there is a specific secure route through which your team can assist or escalate the existing complaint, please provide it.
12 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Emmanuel, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there, Sanjay, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Never missed a payment until I had heart failure and could not get to the bank and now lowered my credit limit.
I've had a platinum Barclaycard card for years now and never miss not one payment. But in may I was hospitalized for almost 2 weeks because I suffered severe heart failure and I couldn't get to the bank to transfer funds over to pay my bills. When I got out I paid what was owed including the late payment fee and got my account up to date. Now they have lowered my credit limit amount and sending me emails now saying that I'm close to my credit limit and also when I log it's saying I need to make a payment because I may go over my limit. Barclaycard please read this. If you didn't lower my credit amount available to me I wouldn't be close to my credit limit. I am paying off a balance transfer I have with you and I'm not using my card so there's no chance of going over my limit. As I said I've never missed a payment and always paid on time over the last few years since I've been with you. I think it's disgusting the way you've treated me a long time serving honest customer. I informed barclaycard that I heart heart failure and I was in hospital for a time and the customer services was friendly and said sorry to hear what it happened to me. I told them that was going to pay and get my account up to date which I did and they said ok no further action would be taken and not once did anyone mention about about lowering my credit limit. Very disappointed and once my balance transfer has been paid in full and cleared I'll be closing my account.
23 May 2026
Unprompted review
Reply from Barclaycard
Hi there, thanks for taking the time to leave us a review on Trustpilot. I hope you're feeling better after your recent illness and I totally understand your frustration with your credit limit being lowered. We do appreciate your feedback and would love to discuss this further with you to address your concerns.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Just can’t get to speak to a human…
Just can’t get to speak to a human being! So frustrating!
12 August 2026
Reply from Barclaycard
Hi there, Chris, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
After being a customer for 20 + years…
After being a customer for 20 + years I’ve been treated disgusting. Been told an absolute load of rubbish about my cards , which are now paid off and accounts closed. Would never use them again , always trusted Barclays , but not anymore ever .
12 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Linda, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I appreciate you've gone elsewhere now but, I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Had a letter from debt collectors…
Had a letter from debt collectors today. On the letter they put that owe just over 1.300. So I called the debt collectors that I never had a Barclay card and never used one. So they asked the postcode of my property, and apparently it was second of point of contact. The primary contact was totally different and nothing to do with the property I live in and me.So the debt collectors deleted it off there system. So it show how secure barclaycard is.
12 August 2026
Unprompted review
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