The application was easy, everything after is a bit outdated and slow. You cant activate without the pin. The pin takes days and you still cant do a balance transfer just get an error code. Other c... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The questions were straightforward and gave me a chance to express my views on Barclays and rural banking, which seems to be quite poor.
Company replied
Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
Company replied
The application process was really excellent but I still haven’t received my Credit card after a two week wait! Why does it take so long?
Company replied
Company details
- #49 of 50 best companies in Bank
- #225 of 227 best companies in Insurance agency
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.4
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Had an issue with an online scam and…
Had an issue with an online scam and luckily i'd used my barclaycard. They have dealt with it swiftly and efficiently
12 August 2026
Reply from Barclaycard
Hi there, Jennifer 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Reply from Barclaycard
Hi there, Frances 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Everything was clear and quickly…
Everything was clear and quickly resolved and sorted in a professional and friendly manner
12 August 2026
Reply from Barclaycard
Hi there 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
I had a query about how to make the…
I had a query about how to make the balance transfer and the gent that I had on the phone was excellent and did everything with pleasure and ease! Made the experience very simple and no stress at all.
8 July 2026
Reply from Barclaycard
Hi there, Cameron 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Reply from Barclaycard
Hi Teresa👋 I’m really glad that you were pleased with how quick and easy the application process was and that you're finding the app easy to set up and use. Thank you for choosing us and we really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
Reply from Barclaycard
Hi Sandra👋 I’m really glad that you enjoyed your experience with us. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
Very quick and easy application and…
Very quick and easy application and very quick acceptance.
4 August 2026
Reply from Barclaycard
Hi David👋 I’m really glad that you were pleased with how quick and easy the application process was and thank you for choosing us. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
Barclaycard is the ONLY credit card to…
Barclaycard is the ONLY credit card to use. Their values on stopping scammers fits mine and I want it to stay that way
11 August 2026
Reply from Barclaycard
Hi Donna👋 We know how important it is that your banking is secure so we're glad you're happy with this. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
It’s so automated
It’s so automated, with the Bnak not being prepared to understand its customers
12 August 2026
Reply from Barclaycard
Hi there, Matthew, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Awful system and customer service
So here we are after approval which was quick, the verification was abysmal. Tried over 10 times rang customer service 5 times after being advised to do various things. Visited my local as advised by customer service and they couldnt can docs. Had to go to my nearest branch and they couldnt scan all my docs fir verification of I come, also had the sane error. Now im stuck with a useless credit limit of £200. They just don't want to lend to a pensioner, who iebs their house outright, has quite a good amount of savings, visas. I only wanted a limit of 2k I order to take on holiday and eventually to be my main credit card. My current one has 8k. How on earth are youngsters suppose yo get one. It's ridiculous. Awful service. Never been treated like it
7 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Julia, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love another opportunity to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there, Judy 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback and 5-star rating, take care! 🙂 -Tom
FORCING CUSTOMERS TO USE A RUBBISH APP
THEY ARE FORCING EVERYBODY TO USE THE APP AND CLOSING DOWN THE BARCLAYCARD WEBSITE. THIS APP IS ABSOLUTE RUBBISH. IT IS MISSING LOTS OF BASIC FEATURES. FOR EXAMPLE IF YOU MAKE MORE THAN ONE PAYMENT OR HAVE ANY STORE REFUNDS DURING A CYCLE THAT GO TOWARDS CLEARING YOUR MONTHLY BALANCE, THAT BALANCE DOES NOT REDUCE LIKE IT DID ON THE WEBSITE. ON THE APP, IT ONLY EVER SHOWS YOU THE WHOLE BALANCE SO YOU HAVE GOT TO GO THROUGH ANY CREDIT TRANSACTIONS DURING THE CYCLE AND SUBTRACT THEM FROM THE TOTAL DUE THAT MONTH. IN THIS DAY AND AGE HOW ON EARTH CAN A BANK OPERATE LIKE THAT. THE REDUCING BALANCE FEATURE ON THE WEBSITE WORKED PERFECTLY.
FURTHER, I CANNOT SEE ANYWHERE WHERE IT TELLS YOU WHEN YOUR NEXT STATEMENT IS DUE.
I HAVE ALSO HAD A LOOK AT BARCLAYS ONLINE WHERE YOU CAN SEE YOUR B/CARD ACCOUNT NOW AND THAT IS THE SAME - ABSOLUTE RUBBISH.
NOTHING IS TRANSPARENT ANYMORE.
WHY ON EARTH THEY HAVE GOT RID OF WHAT WAS A VERY GOOD WEBSITE AND HANDED THEIR CUSTOMERS A RUBBISH APP AND A HALF BAKED WEBSITE WITHIN BARCLAYS ONLINE SYSTEM DOES NOT MAKE ANY SENSE AT ALL.
I HAVE TRIED TO EXPLAIN TO SOMEBODY THERE WHAT I MEAN AND IT WAS LIKE TALKING TO A BRICK WALL.
THEY HAVEN’T IMPROVED THE SYSTEM AT ALL BY CLOSING THE DEDICATED BARCLAYCARD WEBSITE, THEY HAVE GONE BACKWARDS BIG TIME.
11 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Linda, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you're disappointed with the removal of Barclaycard online. We do appreciate your feedback and would love another opportunity to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Tried to increase my credit limit…
Tried to increase my credit limit despite excellent credit ratings, 6 figure income, very low outgoings etc but rejected.
Limit not increased since the credit card had been taken out, so only an inflation related increase sought.
Limit was finally increased but I feel wholly underwhelmed by the experience with Barclaycard.
Tom Thank you for the reply.
The link you kindly provided in the response gives ia 404 code ie it does not work as its changed or moved.
15 July 2026
Reply from Barclaycard
Hi there, Iain, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there 👋 I’m really glad that we were able to assist you with your query and that you enjoyed your experience with us. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice evening 😊 -Tom
Fraud prevention
11 August 2026
Reply from Barclaycard
Hi there, Stefan 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback and the 5-star rating, take care! 🙂 -Tom
Can’t set up online account without…
Can’t set up online account without card pin which I haven’t received yet
9 August 2026
Reply from Barclaycard
Hi there, Andrew, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you. We always send the pin separately to your card but, I hope it's with you soon!
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there, Caroline 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Top notch credit card
Top notch credit card, with good 0% deals, and sensible credit limit
8 April 2026
Reply from Barclaycard
Hey Pauline 👋 I hope you've had a lovely week so far! Thanks so much for taking the time to leave us a 5-star review here on Trustpilot, I'm glad to hear that you're pleased with your credit limit and promotional offers 😊 Thank you again for sharing your experience here, have a lovely day! - Callum
Good communication
Good communication, always helpful and give better transfer deals than Lloyds
11 August 2026
Reply from Barclaycard
Hi there Joanne 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a review here on Trustpilot. I'm glad to hear that you received excellent service from the team and are happy with our promotional offers. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
Admin farce.
When my Barclaycard expired I requested a new one. Except I couldn't because the app said my card had expired. Online chat was suspended for 'improvements'. Phoned India to request a new card, twice. Card didn't arrive, twice. Hadn't even been issued, despite assurances it would, twice. Closed my account and went elsewhere.
11 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Tim, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience. I appreciate you've decided to go elsewhere but, we would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
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