The application was easy, everything after is a bit outdated and slow. You cant activate without the pin. The pin takes days and you still cant do a balance transfer just get an error code. Other c... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The questions were straightforward and gave me a chance to express my views on Barclays and rural banking, which seems to be quite poor.
Company replied
Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
Company replied
The application process was really excellent but I still haven’t received my Credit card after a two week wait! Why does it take so long?
Company replied
Company details
- #49 of 50 best companies in Bank
- #225 of 227 best companies in Insurance agency
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.4
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Awful Service
With the demise of the online service there is no means of downloading transactions in qif or ofx format. I'm lucky (?) having a Barclays account that allows me to see Barclaycard transactions on their online service. However there are no longer ofx or qif options, merely csv which doesn't work. The amounts have had the pence truncated. All amounts are just pounds. Please employ some decent IT staff to sort this mess out.
11 August 2026
Unprompted review
Reply from Barclaycard
Hi Morsoft 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m sorry to hear that you're unhappy with our recent changes to online banking and the available statement formats. If you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
Insane application process for a credit…
Insane application process for a credit card. It's 2026, but they don't offer any digital footprint of your application, nor would they accept any information via their portal. It's taken me 2 months to process a credit card application, and I've had zero emails from them. They sent me a contract in the post with no return envelope, and then proceeded to lose my information. I've called 3 times for updates, and nobody will tell me anything. Finally the latest time I called them, they told me my application has lapsed. They still won't provide an email confirmation or letter about this. Honestly the worst experience I could think of.
Edit: I've had a nice reply from Barclaycard, but it's an empty offer - every time I've contacted them, their team bat excuses around and nobody seems able or willing to help further. Happy to add my customer reference number here if someone really wants to help.
11 August 2026
Unprompted review
Reply from Barclaycard
Hi Charlie 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m sorry to hear about your recent experience applying for a Barclaycard and if you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
NIGHTMARE
NIGHTMARE
I have been trying to get to speak to a manager concerning a refund mistake , but firstly you get an automated machine that won't let you request a call , so you call , take over 30 minutes all the time (over 2 hours in total) and still not rectified
A fiasco , I asked for a manager to call me and I was told the she couldn't guarantee a call back , IT IS THEIR MISTAKE, I AM TRYING TO HELP THEM , BUT THEY ARE NOT INTERESTED , theyre only getting one star as it won't let me do a minus
10 August 2026
Unprompted review
Reply from Barclaycard
Hi Gerry 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m sorry to hear about your recent experience reaching out for support and I can understand your frustration. If you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
Reply from Barclaycard
Hi there Bharatkumar 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. It's great to hear that your experience has gone smoothly so far. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
Reply from Barclaycard
Hi there Phil 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. I'm glad to hear that you've always been happy with our service. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
It asked a lot of the right questions
It asked a lot of questions that i would want the answers to if i found myself in those positions
10 August 2026
Reply from Barclaycard
Hi there Julien 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you were pleased with the service you received from our team. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
Barclaycard useful and easy to use
10 August 2026
Reply from Barclaycard
Hi there Helen 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. I'm glad that you're finding our products and services easy to use. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
User friendly app and support.
25 September 2025
Reply from Barclaycard
Hi there Diana 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. I'm glad to hear that you're pleased with our app and received excellent support from the team. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
I was fine applying for the card…
I was fine applying for the card online, but I need paperwork from now on, as I don’t know how to do apps.
10 August 2026
Reply from Barclaycard
Hi Victoria 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m sorry to hear that you're having some trouble managing your account online and if you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
Easy process with accurate and timely…
Easy process with accurate and timely information provided throughout
8 August 2026
Reply from Barclaycard
Hi there 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. I'm glad to hear that you're pleased with our service. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
Barclaycard is the best credit card on…
Barclaycard is the best credit card on the market.
10 August 2026
Reply from Barclaycard
Hi there Graham 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a review here on Trustpilot. I'm glad to hear that you're pleased with the products and services we provide. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
Good for smartphone users... not me.
I hadn't realised that the Amazon Barclaycard was a different product and requires a smartphone to manage the account. I don't have one of these so the card is not for me.
However, the assistance I received from Barclays staff was excellent and I have no doubt their cards are well supported and ideal people with the right phones.
8 July 2026
Reply from Barclaycard
Hey Stewart 👋 I hope you've had a lovely week so far! Thanks so much for taking the time to leave us a review here on Trustpilot, I'm so glad you enjoyed your experience with our team and were pleased with the service provided 😊
I'm sorry that the Amazon Barclaycard wasn't for you and if you'd like to discuss switching products you can contact us directly here: https://www.barclaycard.co.uk/personal/contact-us
Thank you again for sharing your experience here, have a lovely day! - Callum
Website is great,very easy to navigate…
Website is great,very easy to navigate and flexibility is spot on,made to feel like a valued customer, very impressed
8 August 2026
Reply from Barclaycard
Hi there 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. I'm glad to hear that you're happy with our online banking and feel valued as a customer, We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
Stole my funds
Stole my funds! The operator didn’t even know what month it was when I phoned.
The balance was paid off to £0 and a refund was made as I sent some clothing back.
Barclaycard then decided to close my account with no reason. There was then £66.16 owed to myself.
After 30 minutes on the phone the operator finally says I’m not getting the money back!
10 August 2026
Unprompted review
Reply from Barclaycard
Hi Alun 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m sorry to hear about your recent experience and if you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
Excellent experience at Barclays Bank Portsmouth 4
I had a very positive experience at Barclays branch in Portsmouth, thanks to Ify, who attended to me. She was extremely helpful, professional and patient throughout my visit. She took the time to understand my needs, explained everything clearly and made sure my issue was fully resolved.
Ify provided excellent customer service and went above and beyond to make my experience smooth and stress-free. Her friendly attitude and professionalism are a great reflection of Barclays Bank.
31 July 2026
Reply from Barclaycard
Hey Olumuyiwa 👋 I hope you've had a lovely week so far! Thanks so much for taking the time to leave us a 5-star review here on Trustpilot, I'm so glad you enjoyed your experience with our Portsmouth team and received exceptional service from Ify 😊 Thank you again for sharing your experience here, have a lovely day! - Callum
The whole experience of applying for…
The whole experience of applying for the Amazon card was very easy
30 July 2026
Reply from Barclaycard
Hi there Carole 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. I'm glad to hear that your Amazon Barclaycard application went smoothly. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
No more website functionality
Withdrawing website functionality is a big disappointment to me. App is full of bugs. Transactions are rounded if you export csv file. Key functionality is hidden away. I do not want another uselesss app on my phone I want a properly functional easy to navigate system/website.
10 August 2026
Unprompted review
Reply from Barclaycard
Hi there 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m sorry to hear that you're unhappy with our recent changes to online banking and if you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
I was on what 3 words app. Glug.rov corrupt company.
I was on what 3 words app. It wasn't working well. It said register a card, not the 3 numbers at the back, ssid no charge. Did so, then checked £1, phoned and messaged, not very useful over in India, all excuses can only sort when out of pending etc. Said I have reported, stop all future and that payment. 2 days later, £39.99 pending out of account, checked now gone out. Cannot message, fingerprint continuously. Phoned up spoke then went through security, then no one there but call open. Very poor! Think b4 joining unless they improve. I best get my money and for hours wasted. The company is GLUG.ROV ,well known for being corrupt on the net, be aware.
10 August 2026
Unprompted review
Reply from Barclaycard
Hi Mr Evans 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m sorry to hear that you're having trouble getting support with some recent transactions on your Barclaycard account and if you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
Kindness and patience
The ease and simplicity. The lady on the telephone Mona dealt with my query both efficiently and effectively
She understood me and when I explained I was disabled and find banking daunting she explained very well so I understood she was very kind
9 August 2026
Reply from Barclaycard
Hi there Pandora 👋 I hope you've had a lovely week so far! I’m really glad that we were able to assist with your query, and you received some excellent service from Mona. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a lovely day ahead 😊 - Callum
Reply from Barclaycard
Hi there 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. I'm glad that you're happy with our service and transparency. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
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