Barnes & Noble Reviews 1,908

I had a TERRIBLE experience with Barnes & Noble.

I was looking for two rare books, and found they had them available as e-books.

I signed up, provided my address, credit card details - then completed the purchase.

Immediately my credit card was charged and I was provided a confirmation email, but then a few minutes after it was automatically cancelled.

Despite me clearly showing that I was in Australia, it wasn't until they took my money that they choose to disclose that they do not sell e-books to people in Australia.

I attempted to talk to customer support, but they were unable to assist and told me to contact their FRAUD AND AUDIT support team during business hours.

It took over two weeks for me to finally get my money back.

I ordered a code book from B and N. I payed extra for quick delivery. On the day it was to be delivered, They postponed the delivery for a week and then cancelled the order all together. What a waste of my time. All I got was an e mail saying sorry for the inconvenience. What a joke. How incompetent.

Ordered my ebook - used PayPal to pay (and yes I have the money in my account as I was paid this week).

I came back to check my library - nothing.
Order status - cancelled (even though I did not)
Email - order confirmed??

Waiting to see if the money comes back into my account...

Apparently the return adress and shipping address are not the same so the prison my man resides in had to destroy the books, money down the drain. Prisons do not send books back! Nowhere on your website it states that the shipping and return address deviate. Order 4145631972 (55,80) and order 4145526153 (26,88), that is a lot of money wasted. I feel misinformed before placing my order. If the information that the shipping address and return address deviated was on the website then I would ofcourse not have ordered at Barnes and Noble.

Update on 2/11:
Mail from Barnes and Noble:
We sincerely apologize for any disappointment that was caused by the orders not being able to be delivered. Refunds in the amounts of $55.80 and $26.88 have been issued back to the PayPal account used to make the purchase. You should see those credits in the next 1-5 business days.

I still recommend that Barnes and Noble adapts their website so the information that shipping and return address might deviate to prevent this from happening to other customers. I stronly advice to put it on the webpage dedicated to shipping books to prisoners. I am very satisfied with how this matter is solved, from one star to four after this solution.

For 4 weeks I tried working with Barnes and Noble Press. After several phone calls and many emails, rarely got a response. When I did get a response, it wasn't helpful. Steer clear.

I just love when I buy an ebook as a last minute secondary source for a class that same day, and yet the nook book won’t even work or pull up my purchased book in any form. Thanks Barnes and Noble for your super reliable 50,000 year old software. I can really trust you guys to do your basic job! Not to mention the astounding customer service who informed me it could be a whole day before seeing my book! Maybe more! But no one really knows. Thanks guys!!!!! SO HELPFUL

Impossible to delete account. When requesting delete account, they ask for even more personal information to probably sell it to third parts

I had an agreement with music mogul, Sean Diddy Combs to be an apprentice writer. I could use his names in scripts I wrote, that we would both benefit from. During the Pandemic, I wrote a prayer titled, The Adrenochrome Witch. It was only a prayer, it didn't slander anyone's name. Sean Combs went to Amazon Book Publishers, Barnes & Noble, and Google Books, and told them a falsehood, that I didn't have permission to use his name. Hollywood went ballistic! On a Saturday morning, I will never forget that I received an email from Barnes & Noble saying they were terminating our relationship agreement, because of the falsehood Sean Combs claimed. He totally ruined my career as a writer. He publicly says he prays and believes in God, he should keep God's name out of his mouth.

I am a 74 year old disabled woman who uses a cane and I was recently in your Barnes and Noble store in Omaha, NE. I noticed immediately that there were no plastic baskets available and the clerk said they had none. It is extremely difficult for me to haul around books without a basket and they told me that people just stole them, so they had none. Cannot Barnes and Noble afford to provide a dozen or so baskets to a store? I sat at a table in the cafe and the espresso machine had no water pressure and it could not be fixed. The cafe was closed for an hour and then opened only to serve coffee and iced tea. The food was old and stale. When I checked out, I purchased over $200 worth of books and had to ask the clerk to put them in two separate bags so I could carry them. Not once did any employee offer to help me carry my books to my car. I have loved Barnes and Noble for over 30 years and have spent 100s of hours browsing, enjoying the cafe, etc and spending literally $1000s for books and many gifts. I love bookstores in general, but I am wary of going back to one of your stores. I really had to struggle.

The selection is poor , half the time new releases on their web site arent even in the store or the store you go to dosent get it but the store an hour out of my way has it ( am i going to get a discount if i go there to get it ),. Its not worth being a member , i was one at one time and i used to get discount coupons every month and as a member you would get 40 percent off hard cover best sellers, eventually all i would get are coupons for their over priced cookies . The selections in most of the stores is very poor , maybe if they would stop selling all the other crap in there and just deal with books , the selection would be better . The dvds and cds are over priced , all you have to do is just go down the street to target or walmart and get it much cheaper . From now on , im not going to waste my time and gas going to a BN instead ill get it off amazon , better selection

I’ve always loved Barnes and Noble but NOT anymore. Do not become a premium member. They will take your money and not give you all the benefits they are promoting. It’s taken me 3 weeks to get someone to do anything about receiving my tote-bag. Not only was I embarrassed and harassed at the B&N location in Marina Del Rey, (they did not want to give me one, although I had proof I paid) I had countless “we’ll put in a request” over the phone (I have reference numbers if need be) & NOT ONCE HAS BARNES AND NOBLE CONTACTED ME DIRECTLY. I had to call countless times on my own to solve this matter. RIDICULOUS. I wonder how many other people they have stolen money from & those people let it go. Not me. I work hard for my money and I expected things to be handled smoothly.

Last call I was told a “gift card of $20” will be sent to me through email so I can redeem it. One: let’s see if the gift card comes. Two: let’s see if it covers the tote including tax. I will be more furious if I have to pay out of pocket for a membership I already paid for!
I am not one to write reviews but I am absolutely disgusted on how the situation has been handled and will NOT become a premium member again or support Barnes and Noble. Do yourself a favor and shop elsewhere.

Barnes and Noble is a very popular bookstore but it isn't all up to part ,number 1 there isn't enough chairs for costumers to sit ,recline and select the book they want to buy comfortably, Also the store employees are rude in Greensboro NC Friendly Center location they harass costumers,and keep asking them what are they there for you came here twice a week,and Do you need anything as if they disregard you being in the store, I find that very angering while others aren't harassed by employees following the and seeming angry ,that a costumer wants to shop and enjoy the store.Becayse they aren't whi they want to see that's very rude and it makes me not want to go to Barnes and noble because they employees fuss over books on the floor how man books a child read and get mad if you enter the store twice or a third time.

Love the store but I have to say you are lacking in the section or selection of books on atheism and philosophy. I have gone to locations all over the the country and I think I have purchased most of the atheism and philosophy books in your stores I have visited. The bible, christian, and spirituality sections are huge. Take some space away from those sections. I buy a lot of books from Amazon and directly from atheist authors. There are a lot of us who are atheist and enjoy philosophy. That section deserves at least 2 bookshelves but there is less than one in each B&N I go to.

My son had purchased a vinyl album from our local Barnes & Noble as a Father's Day gift and I already had this particular record. I went in to exchange the product for a different record and the lady behind the counter explained very curtly that without proof of purchase they cannot exchange it for another record. The fact that I have it in my possession is proof and to say otherwise implies that my 25yr old with a wife and 2 kids "stole" the record for Father's Day. Nice job Barnes & Noble but not only did you lose out on the opportunity to provide a positive experience you also lost a customer of over 25yrs.

Houses diverse list of titles, it's my go-to shop to find gifts for my daughter. Thanks Barnes and Noble!

Barnes and Noble is not helpful for publishing books if you need a signed document to prove copyright ownership over your books. They will not provide it to you even if Amazon is insisting on it. It has the ebook option but no bonus for authors to gain from. Once you publish on their platform, you have to find ways to market yourself if you don't want to use their services. They do not have book advertising options. Amazon is better if you want to be paid royalties for readers who read your books. Nook books don't have this option from what I can see. There is also no expanded distribution of your books, so everything stays within their website. You have to work with another publisher for global distribution. Copyright is a problem when it comes to producing puzzle books that quote a lot of scripture. Amazon also has its issues and both of these I honestly don't like.

At first I though this item was damaged due to the inferior (flimsy, no protection, minimal though expensive) packaging and shipping. On closer inspection it is clear the item was not in new condition when it was sent. If you are a collector or bibliophile do NOT buy books at BN.

You have to go to the store to buy books because if you order them online the shipping takes forever. It's the second time I ordered something online and had to wait a while to get it. The first time it took over a year to get the books I actually forgot about them and then the books showed up. The most recent was almost two months ago and i still haven't gotten them. I like the actual store but not ordering things online I do not want to anymore. I would rather go to the store and get the books I want.

It's now almost June still haven't got my books I ordered I can get the names of those books when I get the chance to

When I entered the store I could not find a worker to ask questions. I had to walk around the entire store to find someone. When I found a gentleman he was very helpful. I did not get his name. I was at the BN- 1553 Almonesson Rd in Westville, NJ around 10:20am-10:34am. When I went to the register the customer in front of me received excellent customer service. When it was my turn I had to ask the customer service rep to take my phone number (I am a member). I also had to ask her for a paper bag. When the next customer approached the register they were greated heartily. Both customers before and after me were given excellent customer service. They looked like the customer service rep. This type of behavior has to stop. Just because I do not look like you, my money is the same as your money. I deserve the same customer service. The reason I gave a three star review is because of the gentleman that helped find what I was looking for. Other than that, I would have given a one star review. The customer service rep theat assisted me name is Katelyn. Her type of behavior has to end.