Barriers Direct Reviews

1,358

•

4.3

Security equipment

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Review summary

Created with AI, based on recent reviews

Evaluating 423 reviews, reviewers overwhelmingly had a great experience with this company, noting smooth transactions from purchase to completion. Customers frequently praise the fast delivery times and the exceptionally high quality of the security products received for their properties. People also deeply appreciate the supportive customer service staff and the clear, straightforward online ordering system. Some reviewers were not happy with receiving incorrect items, damaged goods, or missing installation parts in their shipments. A few other people also felt that delivery dates were occasionally missed or delayed past the expected schedule. Consumers noted that resolving these unexpected delivery mistakes or missing items required additional communication.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting prompt and fast shipping times.... See more

Product

Consumers find product to be positive, highlighting strong, sturdy builds and fast delivery times. Reviewers... See more

Order

Reviewers mention positive feedback about order processes, highlighting that online ordering is simple,... See more

Service

Customers had positive experiences with service, often highlighting prompt delivery, helpful staff, and a... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising well-made products, sturdy materials,... See more

Reviews shaping this summary

Very informative staff and went out of their way to help. Some detail's were missing on fixings on the website which could be a simple fix, but your staff phoned the manufacture to address the ques... See more

As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... See more

Company replied

Very helpful customer service team. Placed an order, realised we'd ordered the wrong thing and they were very happy to cancel and rearrange to meet our needs. Friendly and helpful throughout. We'... See more

Company replied

I ordered some barriers for a car park. I made a mistake and did not order enough bolts, they contacted me the next day to let me know and arranged for the extra bolts to be added to my order. When... See more

Company details

#41 of 46 best companies in Security equipment
#34 of 38 best companies in Construction equipment supplier
#48 of 53 best companies in Safety and work wear
#31 of 34 best companies in Safety equipment supplier
#18 of 20 best companies in Security system supplier

About Barriers Direct

Written by the company

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Barriers

Bollards

Installations

Contact Us

What We Do

Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.

Experts in Safety and Security Products

Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.

We also offer FREE delivery on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.

ISO Accredited

Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.

Making a Difference

We are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.

Contact info

Unit 18, New Horizon Business Centre, CM19 5FN, Essex, United Kingdom
0800 028 8010
support@barriersdirect.co.uk
www.barriersdirect.co.uk

4.3

Excellent

1k reviews

5-star

4-star

3-star

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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All reviews

(1,358)

411 reviews in the last 12 months

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Jul 29, 2026

Not Reliable

I would have given a zero star if the option was there. I bough the item and it was promptly sent. The padlock was missing and when I notified Barriers Direct, they wanted to see a picture of what was sent. I referred them to the Order as that would have shown what the post looked like. They then sent me another email asking me to send the packaging. I did not even bother to reply. Once I get the post installed, I will buy a padlock but this will be the first and last time to buy from them.

16 July 2026

Reply from Barriers Direct

Aug 12, 2026

Thank you for your feedback, Stephen. We’re sorry that you were disappointed with how this was handled.

The product you ordered was advertised as including a padlock, so had the padlock been missing, we were absolutely willing to investigate and resolve this for you. However, when you contacted us, our manufacturer asked us to provide photographs of the post, its packaging and the built-in base. This is a standard part of investigating a missing component, as it allows them to establish whether the item was omitted during packing or whether it may have become detached or lost in transit. In this case, the manufacturer confirmed that the padlock is normally secured to the base of the post before dispatch.

We therefore asked you for the photographs requested by the manufacturer so that we could establish what had happened and arrange the appropriate resolution. Unfortunately, we were unable to take the matter any further because the requested information was not provided, despite us following up.

We appreciate that providing photographs may have seemed unnecessary from your perspective, but it was a genuine step in resolving the issue rather than an attempt to avoid doing so. Had we received the requested photographs, we would have been able to continue the investigation with the manufacturer and work towards resolving the missing padlock for you.

We’re sorry that this process led to you feeling let down, but we hope this provides some context around why the information was requested.

Jul 29, 2026

Speed hump purchase and installation

Speed hump purchase and installation. Great communication from providing the quote to after service care. On site installation were on time, professional, polite. Would recommend the product and the company.

21 July 2026

Reply from Barriers Direct

Aug 10, 2026

That's certainly our aim, really glad to hear we met your expectations. Thanks so much for your review.

Jul 26, 2026

Great value and fast delivery times

Great value and delivery times. Customer services outstanding.

20 July 2026

Reply from Barriers Direct

Aug 10, 2026

We're thrilled to hear this! We will pass your comments onto the team. We look forward to seeing you again soon at Barriers Direct.

Jul 22, 2026

Excellent service

Excellent service, super fast process and delivery.

17 July 2026

Reply from Barriers Direct

Aug 10, 2026

Thanks for the kind review, I'm pleased to hear you are happy with the service. We hope to see you again soon at Barriers Direct.

Jul 22, 2026

Obstructive returns policy

As a motoring/campervanning photojournalist and someone who has professionally converted campervans motorhomes, and boats, I like to think I have some idea if a thing works or not. I bought two floor mounted bicycle front wheel holders which on arrival were way too small for modern 29” bike wheels. Too small in fact for the older 26” wheel. The website gave a width description, but not a wheel-size indicator - this should be generic geometry for taking standard wheels.
The ability to return the holders was fraught with baseless obstruction, and a £20 + VAT return charge.
This is bad business to sell/ship an item via another manufacturer and not take responsibility for the product.
This bodes badly for the telesales/customer services culture behind the scenes of this company.
If it’s product detail you’re after, shop elsewhere.

22 July 2026

Unprompted review

Reply from Barriers Direct

Aug 11, 2026

Thank you for taking the time to share your feedback. We're sorry to hear the wheel holder wasn't suitable for your bicycle and that you were disappointed with the returns process.

One of the challenges with this type of product is that compatibility isn't determined by the stated wheel size (such as 26" or 29") alone. Tyre width and tyre profile vary considerably between bicycles, even where the nominal wheel size is the same, and these factors affect how securely the wheel sits within the support arch. The holder has been designed to accommodate a broad range of commonly used bicycles, particularly those fitted with wider tyres, but we appreciate this can lead to different results depending on the exact wheel and tyre combination.

We also understand your frustration regarding the return costs. Our returns policy, including any applicable return charges, is available on our website and is accepted during the checkout process. That said, we appreciate your feedback, as it has prompted us to improve the information available to future customers.

Thank you again for taking the time to highlight your experience.

Jul 21, 2026

Great very quick service and dispatch…

Great very quick service and dispatch of goods. Highly recommended.

16 July 2026

Reply from Barriers Direct

Aug 10, 2026

Thanks for the kind review, I'm pleased to hear all went smoothly. We hope to see you again soon at Barriers Direct.

Jul 20, 2026

Common sense needed!

The delivery arrived as promised, but was so thoughtlessly packed on the lorry that if it hadn't been for Nathan, the lorry driver, going far beyond his remit to get them unloaded (by which I mean manhandling heavy concrete bollards at no small risk to himself) the delivery would have had to be rescheduled.
I suggest your packing and despatch team take a course in practical common sense!
Other than that, very happy with the products themselves.

15 July 2026

Reply from Barriers Direct

Jul 23, 2026

Thank you for taking the time to leave your review.

We're pleased to hear you're happy with the concrete bollards themselves and that your delivery arrived as promised.

We're sorry to hear the unloading process didn't meet your expectations. As detailed on our product page, these bollards are delivered with mechanical kerbside offloading, and customers are responsible for moving the products beyond the point of delivery. That said, the load should always be presented in a way that allows the driver to carry out a safe mechanical unload without unnecessary difficulty.

Thank you again for your feedback, and we're delighted you're happy with the quality of the products.

Jul 20, 2026

On line order was straight forward and…

On line order was straight forward and the measurements worked as recommended. Door is good quality and looks great and safe locking system.

13 July 2026

Reply from Barriers Direct

Aug 10, 2026

Thanks for the kind review, I'm pleased to hear all went well with your order, and you were happy with the service provided. We hope to see you again soon at Barriers Direct.

Jul 20, 2026

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