Very informative staff and went out of their way to help. Some detail's were missing on fixings on the website which could be a simple fix, but your staff phoned the manufacture to address the ques... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... See more
Company replied
Very helpful customer service team. Placed an order, realised we'd ordered the wrong thing and they were very happy to cancel and rearrange to meet our needs. Friendly and helpful throughout. We'... See more
Company replied
I ordered some barriers for a car park. I made a mistake and did not order enough bolts, they contacted me the next day to let me know and arranged for the extra bolts to be added to my order. When... See more
Company details
- #41 of 46 best companies in Security equipment
- #34 of 38 best companies in Construction equipment supplier
- #48 of 53 best companies in Safety and work wear
- #31 of 34 best companies in Safety equipment supplier
- #18 of 20 best companies in Security system supplier
About Barriers Direct
Written by the company
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Contact info
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, United Kingdom
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4.3
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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PROMPT DELIVERY AND GREAT COMS
8 July 2026
Reply from Barriers Direct
Great to hear! Thanks so much for your review, we appreciate your business.
Excellent
Great selection of quality items on an easy to navigate website. Rapid delivery andbvery competitively priced.
6 July 2026
Excellent Service from Ellie (Team Worker)
The quickness and the turn around on how quickly Ellie sorted this was outstanding, kept me in the loop throughout the process, very efficient and excellent customer service. Ellie is an asset to Barrier's Direct.
9 July 2026
Unprompted review
Great selection of good quality…
Great selection of good quality affordable floor mats. Ended up buying 2 for the garage. Very pleased with them.
26 June 2026
Excellent support when I had a query
Excellent support when I had a query. Good communication and the gate is better than I expected.
3 July 2026
Exactly as ordered very helpful staff…
Exactly as ordered very helpful staff when placing order and delivery was exactly as promised, great service all round
1 July 2026
good product fast efficient service
1 July 2026
Excellent service
Excellent service. Website easy to use and was able to locate product needed. Delivery was prompt.
23 June 2026
Excellent Customer Service
22 June 2026
Originally placed order based on being…
Originally placed order based on being told lead time of 2 or 3 weeks but probably 3 weeks . This passed so I contacted after about 4 weeks to be told would be another 3'weejs from then . This passed so contacted again and was told again by office personnel after being placed on hold whilst they spoke to manufacturing department that it was scheduled for the following Thursday/ Friday and delivery was already scheduled . I asked if this was a definite and that they promised it was to which I got a yes. On that Thursday of promised delivery I received an email saying gates were out of stock and now would be following . So after placing my order, taking money 8 weeks or more previously and giving me various dates, they suddenly decide it's out of stock . This leads me to think I was either lied to or departments there do not know what is going on because to get an out of stock email and having my money for that time is ridiculous .
30 June 2026
Reply from Barriers Direct
Thank you for taking the time to share your experience, and I'm genuinely sorry for the frustration and disappointment this delay has caused.
The lead times we provide are based on the information supplied to us by the manufacturer. We're reliant on the updates we're provided and can only pass on the information available to us at the time. Unfortunately, in this instance, the manufacturer has experienced unprecedented demand, which has significantly impacted production schedules and availability.
I appreciate that this doesn't make the situation any less frustrating from your perspective. I sincerely apologise for the mixed messages you received. We were relaying the latest information provided by the manufacturer, but it became clear that their production schedule changed at very short notice, and regrettably, this situation was outside of our direct control. We hope you are satisfied with your purchase now it has safely arrived.
Used before
18 June 2026
Reply from Barriers Direct
Thanks for the kind review, I'm pleased to hear you are happy with the service. We hope to see you again soon at Barriers Direct.
Good experience from ordering to delivery
Great customer service and communication throughout. Highly recommended.
25 June 2026
Reply from Barriers Direct
Thanks for the kind review, I'm pleased to hear you are happy with the service. We hope to see you again soon at Barriers Direct.
Car parking post
The post arrived very quickly, on time and was well priced. I had a query before ordering which was answered promptly and professionally on the phone so wouldn’t hesitate in ordering again from them in the future.
23 June 2026
Ordered our barrier and it was…
Ordered our barrier and it was delivered two days later. Great service
24 June 2026
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