European Bartender School  Reviews 157

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Great teachers, professionalism, a lot of funn, i’ts hard to leave once i’ts finished, this world gets you and the people too. They helped my find my hown method of studying and this changed everyt... See more

Company replied

Rated 5 out of 5 stars

I attended the EBS Barista Course and honestly I cannot recommend it enough. My teacher was Arsham, and I genuinely have so many positive things to say about both him and the whole experience.... See more

Company replied

Rated 1 out of 5 stars

I left the course because I got tired of waiting for instructor outside of the bar in a cold weather, because he couldn’t manage to show up on time. I requested refund. But instead was told that there... See more

Company replied

Rated 5 out of 5 stars

Truly far beyond my expectations. I learnt a lot, met incredible people who became my friends and generally had an amazing time (in Kos Greece where I did my 4 weeks course). The instructors team... See more

Company replied

Company details

  1. Bartending school

Written by the company

European Bartender School (EBS) is the world's leading educational institution for professional bartenders and baristas. With over 25 locations across 5 continents, EBS offers comprehensive programmes that provide an unforgettable personal and professional development journey, culminating in an internationally recognised certification. Founded in 1999, EBS was among the pioneers in travel and study programmes for career advancement. With a global alumni network of over 80,000 graduates, EBS remains at the forefront of delivering exceptional education in hospitality. In fact, a staggering 97% of graduates from EBS's flagship 4-week International Bartender Course would recommend the programme to their peers. In addition to the International Bartender Course, EBS offers a wide range of specialty, generalist, and advanced online and on-location courses, as well as bartending instructor programmes. These programmes cater to the needs of all aspiring bartenders and baristas, whether they are looking to advance their career or find work while traveling. EBS's curriculum is frequently updated with the latest industry learnings, trends, and bar practices, as advised by industry’s leading experts who make up the EBS Board of Education. This ensures that students are equipped with the skills and knowledge required to excel in the world's best bars - where EBS graduates, trainers, and collaborators are already known to drive innovation. EBS is committed to nurturing its community and network, providing exceptional professional education while empowering students to reach their full potential. Whether you're a seasoned bartender or just starting out in the industry, EBS has the courses and resources to help you achieve your goals.


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4.3

Excellent

TrustScore 4.5 out of 5

157 reviews

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Rated 5 out of 5 stars

Perfect

Great teachers, professionalism, a lot of funn, i’ts hard to leave once i’ts finished, this world gets you and the people too.
They helped my find my hown method of studying and this changed everything
Great investment for my career
Be back soon !!!

30 March 2026
Unprompted review
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Reply from European Bartender School

Thank you so much for your review, Henrique!

We’re so happy to hear that you enjoyed your experience with us and found the course both fun and valuable for your career.

We truly appreciate your kind words about the teachers and atmosphere, and we’re glad the experience left such a positive impression. We’ll be very happy to welcome you back again soon!

The EBS Team

Rated 5 out of 5 stars

I attended the EBS Barista Course and i loved it sooo much i cant explain thanks to Arsham.

I attended the EBS Barista Course and honestly I cannot recommend it enough. My teacher was Arsham, and I genuinely have so many positive things to say about both him and the whole experience. Thanks to his amazing teaching and support, I passed my course and I am absolutely over the moon.

Arsham was so professional, patient, and genuinely such a lovely person. At times I felt stressed and doubted myself, but he always knew exactly how to comfort and encourage me. He made me feel confident in my abilities and never made me feel judged or embarrassed if I needed extra help.

You can truly tell that Arsham teaches with so much passion and care. He explains everything so clearly and makes learning feel enjoyable and comfortable. His enthusiasm really motivated me and made me want to do my best every day.

I also want to mention his team because they were all incredibly kind, welcoming, and always smiling. From the moment I walked in, they made me feel safe, comfortable, and never awkward or out of place. The atmosphere was so positive and supportive, which made such a huge difference to my learning experience.

This course has honestly boosted my confidence so much, and I’m really grateful for everything Arsham and the team did for me. Thank you again for such an amazing experience — I’ll always recommend EBS to anyone wanting to start their barista/ bartender journey! (I was at the Bermondsey Branch)

6 May 2026
Unprompted review
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Reply from European Bartender School

Thank you so much for your amazing review, Ilayda! We’re delighted to hear that you had such a positive experience on the Barista Course in London.

It’s great to know that you felt supported, encouraged, and welcomed throughout your time with us. We always aim to create a friendly and positive learning environment, so your feedback truly means a lot to the whole team.

Congratulations on passing your course, and thank you again for recommending EBS! We wish you all the best on your barista journey ahead.

The EBS Team

Rated 1 out of 5 stars

Poor Training Conditions and No Accountability

attended a 2-day mixology course at the Delhi (Kalkaji) location of European Bartender School, and the experience was extremely disappointing.
The training environment was not professional. There was no air conditioning despite extreme heat, which led to dehydration and illness during the session. Even after raising this concern, nothing changed the following day.
There were serious hygiene issues as well. Pigeons were entering the classroom and were present in areas where glassware and bar equipment were kept. The overall cleanliness of the space was poor, and there were questionable practices during demonstrations.
The class itself lacked structure, and at one point the instructor left the session unattended. There were also multiple individuals entering and leaving the space who did not appear to be part of the course.
What is most concerning is that, despite raising all these issues and providing evidence, the complaint was dismissed and no refund was offered.
As someone who does not live in India and had specifically travelled for this experience, this was extremely disappointing. I have also not received my certificate, which adds to the frustration.
Given the global reputation of the school, I expected professional standards, but unfortunately this experience did not reflect that at all.

7 April 2026
Unprompted review
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Reply from European Bartender School

Hi Pratiksha,

We’re sorry to hear that your experience did not meet your expectations.

We would like to clarify that all the points you have raised have already been reviewed in detail and addressed directly with you via email, following a full internal review with the school.

We understand that certain aspects, such as the air conditioning, were not ideal at the time. As this was a short 2-day course, it was unfortunately not possible to resolve all technical issues immediately during the sessions. However, these matters have since been addressed to ensure they do not occur again.

Regarding the training environment, the course itself was conducted exclusively for enrolled students. Any other individuals present were building staff carrying out work in separate areas, and not part of the class.

We have confirmed that the course was delivered in full, with all planned content covered. For this reason, a refund has not been approved.

Regarding your certificate, its issuance is subject to standard requirements. These have already been explained to you via email, and we are currently waiting for you to complete the necessary steps. Once this is done, we will be able to proceed with issuing it.

We appreciate your feedback, as it helps us continue improving our services.

Kind regards,
European Bartender School Team

Rated 5 out of 5 stars

experience the unbelievable

i was looking for a bartending course for not more than 2 months. i saw the ebs advertised on instagram, i first thing i check was how long was the course! so, as it is for just 4 weeks i called over and boom! here we are!

30 January 2026
Unprompted review
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Reply from European Bartender School

Hi Henry,
Thanks so much for the great review! We’re delighted to hear that our 4-week bartending course was exactly what you were looking for.
Wishing you all the best as you move forward behind the bar!
EBS Care

Rated 1 out of 5 stars

I left the course because I got tired…

I left the course because I got tired of waiting for instructor outside of the bar in a cold weather, because he couldn’t manage to show up on time. I requested refund. But instead was told that there are no refunds for those who started the course. Be careful about this organisation. They are fraudulent!

28 November 2025
Unprompted review
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Reply from European Bartender School

Hi Svetlana,

Thank you for taking the time to share your feedback again.

To ensure clarity for anyone reading this review, we would like to address the situation based on the information you shared with us directly.

When you first contacted us during the first week of the course, you explained by phone that you had realised you booked the International Bartender Course by mistake. You mentioned that the programme was good, but not what you were looking for, and that this was the reason you decided to leave.

You booked the course online without reaching out to us beforehand for guidance. If you would have contacted us, we would have been happy to recommend the most suitable programme based on your goals, as we offer different types of training.

All details of the 4-week International Bartender Programme, including structure, content, and daily schedule, are clearly outlined on our website prior to booking. As reflected in our previous communications, your decision to discontinue was based on the course not matching your expectations.

Regarding the comment about the instructor being late: this was discussed in your previous review, and we addressed it directly. The issue you experienced was resolved, and no other students reported similar concerns.

When you requested a refund, we were unable to approve it, as our Terms & Conditions do not allow refunds once a course has started. These conditions apply to all students.

As a gesture of goodwill, we provided you with complimentary access to one of our online courses so you could continue learning in a format that better suits your needs, even though this is not something we are obligated to offer.

We are sorry that the programme did not align with what you were seeking and remain at your disposal if you require any further assistance.

Kind regards,
EBS Care

Rated 5 out of 5 stars

Best experience

Having the best instructors Roxy and Tegan, their passion, teamwork makes the whole experience at EBS much more enjoyable and fun.

3 March 2025
Unprompted review
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Reply from European Bartender School

Hi Tendai,

Thank you for your feedback! We're so happy to hear that Roxy and Tegan made your experience at EBS even more enjoyable.
Wishing you all the best moving forward!

Cheers,
EBS Care

Rated 5 out of 5 stars

The staff (Sara and Ella) were really…

The staff (Sara and Ella) were really helpful and knowledgeable—you could tell they are genuinely passionate about the bartending industry and are keen to share their knowledge. The facilities were well equipped—there was a room that converted between a conventional school layout and flair/free pour stations with another area for bartending practice and a live bar.
The day generally consisted of a small written test on theory/drinks that were learnt the previous day. We’d start studying theory and history of specific alcohols, we’d split into two groups focusing on either flair and free pour OR live bar practice where we’d recreate drinks that we’d been taught previously at a fully equipped mock bar (with bottles filled with coloured water). Afterwards we’d review the alcohol theory we’d learnt earlier that day and go through 6 new drink recipes, then head to the live bar where the instructors would make a speciality cocktail usually based on the liquor we’d learnt earlier in the day and the students would get a chance to create and taste the cocktails they’d learnt.
The atmosphere at the school was fantastic—even if you weren’t staying at the hostel, there were heaps of opportunities to spend time with the other students, with optional activities like barbecues, surf camp and karaoke planned almost every night/weekend.
EBS is well established with schools and experiential courses around the globe resulting in a great network on completion of the course.

3 February 2025
Unprompted review
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Reply from European Bartender School

Thank you for sharing such a detailed and thoughtful review, Taylor! We’re so glad to hear that Sara and Ella’s passion and expertise made a positive impact on your experience. It’s great to know that you enjoyed the well-equipped facilities and the structured learning approach, from theory and flair to live bar practice.

We’re also happy that you felt the school’s atmosphere was fantastic and that the social activities added to your experience. Building a strong network is one of the many benefits of EBS, and we love that you appreciated that aspect too.

Thanks again for your feedback—we hope you continue to enjoy everything you’ve learned!

Cheers,
EBS Care

Rated 5 out of 5 stars

EBS the best

The things you are able to learn in just one month is amazing. If you want to learn from the best and meanwhile have a great time and making new friends, i would definitely recommend doing an EBS course <3

20 February 2025
Unprompted review
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Reply from European Bartender School

Thank you for your amazing review, Tijn! We're thrilled to hear that you had such a fantastic experience with EBS and that you learned so much in just one month. It’s great to know that you not only gained valuable skills but also made new friends along the way!

We truly appreciate your recommendation and hope to see you behind the bar again soon!

Cheers,
EBS Care

Rated 5 out of 5 stars

A very professional experience

It is professional and thorough, efficient and enjoyable.

6 November 2024
Unprompted review
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Reply from European Bartender School

Thank you for your feedback! We're so pleased to hear that you found the experience both professional and enjoyable. We hope what you learned brings you value and enjoyment in the future!

Cheers,
EBS Care

Rated 5 out of 5 stars

100% recommend!!!

💯💯💯💯💯💯💯💯💯💯

2 September 2024
Unprompted review
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Reply from European Bartender School

Hi Sofia,

Thank you for your amazing review and all those 💯s! We're thrilled to hear that you'd 100% recommend us. It means a lot to know you had such a great experience!

Cheers,
EBS Care

Rated 4 out of 5 stars

Definitely worth it!

When I started a was a little overwhelmed by how much we had to learn, but how ebs structured the days and the way they teach us makes it so much better and easier. Everyone is very enthusiastic and nice to each other.The fun activities after school ours are amazing it's helps to keep the spirit up!
One thing that ebs could do better is inform us about the extra cost for the activities because for me as a backpacker it's alot of extra money. You don't have to do these activities but it's makes it so much more fun.
Still I would definitely recommend this course!

16 September 2024
Unprompted review
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Reply from European Bartender School

Hi Femke,

Thank you so much for your thoughtful feedback! We’re glad to hear that, even though it felt overwhelming at first, the way we structured the course made it easier and more enjoyable for you. It’s great to know that the positive atmosphere and after-school activities added to your experience!

We appreciate your suggestion about better communication regarding the extra costs for activities, and we’ll take it into account to improve for the future. We’re happy that you still found the course worthwhile and fun.

Thank you for recommending us, and we hope you continue to enjoy what you’ve learned!

Cheers,
EBS Care

Rated 5 out of 5 stars

I recommend this school for every…

I recommend this school for every bartender out there and everyone who wants to start bartending they got really good teachers and really good technique of teaching to be honest I didn’t expect this school to be that good but they really know what they doing and I made a lot of friends and had an amazing month with a lot of fun in it
Keep up the good work ✌️🫶

1 August 2024
Unprompted review
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Reply from European Bartender School

Hi Arb,

Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a great experience with us and that our teachers and teaching techniques exceeded your expectations. It’s fantastic to know that you made new friends and had an amazing month filled with fun.

We hope you continue to enjoy everything you learned during your time with us. Thank you for recommending us, and we’ll definitely keep up the good work!

Cheers,
EBS Care

Rated 5 out of 5 stars

If you’re just looking for fun and no…

If you’re just looking for fun and no hard work, not the place for you. But if you want to mix the two just like your drinks. Perfect place to be at.

20 June 2024
Unprompted review
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Reply from European Bartender School

Thank you for your feedback, Arppit! We're really happy to hear that you found the perfect balance of fun and hard work at EBS. Our goal is to provide an engaging and comprehensive learning experience, and we're pleased that it met your expectations.

All the best,

EBS Care

Rated 5 out of 5 stars

My EBS Sydney Experience

I would definitely recommend EBS to anyone interested in bartending and wants to understand more about the world of bartending. The instructors are knowledgeable and super easy going which elevates the learning experience in to another level of fun.
The study materials are informative and useful to help brings your foot into the bartending industry.
Overall, I enjoy my time studying with EBS sydney.

3 June 2024
Unprompted review
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Reply from European Bartender School

Thank you so much for sharing your experience at EBS Sydney, Hanna! We are thrilled to hear that you had such a positive and enjoyable time with us. It's great to hear that our instructors made your learning experience both fun and informative, and that our study materials were helpful in preparing you for a career in bartending.

Wishing you all the best in your bartending journey!

Cheers,

EBS Care

Rated 4 out of 5 stars

European Bartending School

Great course so far! I haven't followed it to completion but now I'm at the point of revision and I have plenty of thoughts about the course so far. Especially on the contents that are involved

Theory and Cocktail Making / Preparation:

This is by far the most important and heavily headed part of the course, which I am happy to agree with. These facts are perfect for understanding and creating classics and new favourites. While personally I believe some of these are outdated and should stay in the past (Blood and Sand), there's also some I love. As for the theory I think everyone should know the history about where their favourites spirits and liqueurs come from. It also helps with knowing the methodology and components of the drinks.

Flair:

While personally I don't see any practical use for flair I still think it's a great skill to practice if there's certain careers or competitions you'd like to compete in. I do see why we learn it, it has it's uses and merits within bartending.

Free-Pour:

This is pointless, it's not even legal in Australia. I understand how essential and convenient this may be for European students, especially those studying within this course and for Australians who would wish to work abroad. But I must say, flexibility in a course should be given for this area, I understand it's a lot to ask for but at the end of the day jobs in Australia will not care about this and it has no validity for job proficiency

Extra-Curricular activities:

I love all the interactions with local distilleries, events and members of the community both general Sydney and Liquor brands that we have been able to interact with, makes it easier to really see the bigger picture.

Our instructor Sarah does a great job at teaching the complex EBS curriculum in a way that is memorable and actually sticks. While our event coordinator Jamie is always excellent for going out of her way to ensure the students have an excellent time around Sydney.

3 June 2024
Unprompted review
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Reply from European Bartender School

Thank you for taking the time to share your detailed thoughts about the course, Kieran! We're happy to hear that you enjoyed the theory and cocktail making/preparation components. Understanding the history and methodology behind the drinks is indeed crucial, and it's great to know you appreciated that aspect.

Regarding flair, we appreciate your perspective. While it might not seem practical to everyone, it does offer unique opportunities for those interested in certain career paths or competitions.

We understand your concerns about free-pour, especially considering its legal limitations in Australia. However, we include it as a fundamental skill for bartenders globally, as it can be essential and convenient for those who might want to work abroad.

It's fantastic that you also enjoyed the extra-curricular activities and interactions with the local community. It's wonderful to hear positive feedback about our instructor Sarah and event coordinator Jamie—they truly strive to make the learning experience memorable and enjoyable for students.

We hope the rest of the course was a great experience and that you enjoyed it fully. Thank you again for your feedback, and we wish you all the best in your bartending journey!

Best regards,

EBS Care

Rated 3 out of 5 stars

Sales Operation

I was in the course in Phuket, Thailand from May to June and unfortunately wasnt very satisfied.

The school charges for accomodation but does not show pictures on purpose because otherwise most people wouldnt book it. I had paid additionally for "premium" accomodation (2 people instead of 8) and was very dissapointed upon arrival what premium actually meant for them. I have seen their private rooms which were not an option to book online unfortunately and those rooms are much nicer.

My room had very hard beds just inches apart and no safe to store valuables. Even though there are balconies, students arent allowed to smoke there, apparently because people threw cigarettes off and the building caught fire in the past. Which could just be prevented by providing ashtrays.

Anyway, I informed the manager that I wasnt satisfied with the accomodation and tried to reason with him, asking to be refunded the cost of the accomodation so I could instead move to one of the nearby hotels. He just told me I was free to move, their rooms are fine, he doesnt believe the beds are uncomfortable, I should have asked for room pictures and private accomodation beforehand and if I wasnt happy, thats more or less my problem but no money back.

The whole building, rooms, hallways and classrooms are riddled with mosquitos because the lights are on constantly and all windows are open. Almost everyone was riddles with bites because even mosquito reppelant doesnt work if you are sweating it off. Which brings me to the next point.

The course costs 2000$ per person plus 200-500$ in accomodation plus 250$ in food with 50-60 students each month which results in a minimum of 120'000$ per month or 1'440'000$ per year generated from this single school (not even talking about all the extra costs for excursions, the bar, the restaurant and other things they constantly try to sell you quite obnoxiously - literally they had like 4 sales presentations everyone needs to attend, one on the first day already). So how is it possible none of this money goes to upgrades to the facility? Instead of repairing or buying three AC Units in the bar training rooms, the school opted to just install fans which do not help. Everyone is drenched in sweat each day by the end of classes. Only the theory and flair rooms do have AC. And AC units arent that expensive.

Now about the course itself. I love making cocktails and I was excited about the course and learning to be a real bartender. I had learned for years on my own by watching youtube and such and always go to the best bars to try their creations plus I already had a formal education about all kinds of alcohol and how they are produced.

Positives first:
The staff is great. I loved all the instructors, event staff, housekeeping, bar and kitchen staff and my critizisms has nothing to do with them.

The other people you meet in the course is what made me stay and what made the time fun. Most of the other students were genuinly nice and enjoyable to spent time with, study with and party with.

The theory part of the school, called masterclasses are definitely good for people who do not have a formal training in this field even though learning names and dates or brands for tests doesnt seem to make too much sense as that hasnt really anything to do with what a barkeeper does. Knowing how alcohol is produced, what its made from and what varieties there are however does.

The daily tests are challenging but they do help to learn your recipies and the knowledge you need for the final tests quite effectively. However again, this comes with a big caviat as the school is really annoying about the slightest little thing. Even everyone knows its gonna be meassured in ml, its wrong if its not written or its wrong if you dont write "fresh" or the brand names of their sponsors (thats the most annoying one). So you can have everything in the recipes correct but because of such stupid correction methods get none correct in your tests.

In my opinion there was only 2.5 hours worth of useful training per day out of 4-5 hours.

Bar training, which is what I came for, unfortunately only consisted of one hour per day.. One other useful hour was the above mentioned theory and then there was the bar showcase at the end of the day which usually took 30-45 minutes but which wasnt too useful overal as you would rarely actually get to work with the real alcohol due to the size of the groups.

The rest of the day was filled with stuff thats isnt actually important to be a barkeeper. At least not in any bar I would frequent or want to work at. These two classes which I hated with a passion like many of my classmates were "freepour" (meassuring by counting -something you only see at terrible bars with bad drinks) and "flair" (doing fancy tricks).

I dropped out of the course end of week 3 because it did not meet my needs.

14 June 2024
Unprompted review
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Reply from European Bartender School

Thank you very much for your valuable feedback, Patrick. It is really important to us as it help us continuously improve our services.

We offer the course and the accommodation, which is shared with other people, as a package. In Phuket, there is an option to upgrade to a double room. We also have some single rooms available but this option is only upon request, as stated on our website. Unfortunately, since your course was booked online and we did not have prior contact with you, we could not provide detailed information about our facilities, such as room options, upgrades or pictures.

Our refund policy, which can be found in our Terms & Conditions, states that no refund will be issued once the course has commenced.

Although the school manager attempted to offer you a free upgrade to a private room, all such rooms were fully booked at the time, making this option unavailable. Additionally, we offered to change your bed due to the issues you encountered, but you declined. We did our utmost to assist you in this matter.

Typically, every room is equipped with a safe locker for our students. It is therefore surprising to hear that your room did not have one.

All our school and accommodation facilities are smoke-free to maintain a pleasant environment for all students and instructors, as some may be uncomfortable with exposure to smoke. Thank you for understanding and adhering to this rule.

We will rely your feedback regarding the heat and the need for facility upgrades. We appreciate your input.

Thank you also for your comments on the course itself. We are pleased to hear that you enjoyed the staff and your classmates. One of the highlights of the EBS experience is the opportunity to meet people from diverse countries and cultures.

Every component of the course is designed to develop a professional bartender. We believe that free pour is a very important skill to obtain, even if it is not always used. The flair part of the course, though minimal, aims to teach students some dynamic moves to enhance customer entertainment.

The course is designed to provide a solid foundation for students, whether they pursue work in a dive bar, a flair bar, or a premium cocktail bar.

Thank you once again for your feedback.

Best regards,

EBS Care

Rated 5 out of 5 stars

Mostly the fun Friday 😄

Like the way they are teaching how they are taking care of the students and very supportive. And mostly the fun Friday

29 February 2024
Unprompted review
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Reply from European Bartender School

Hi Lizen,

Thank you for sharing your experience! We're delighted to hear that you enjoyed your course. We look forward to more fun times and continuing to support you as you pursue bartending!

EBS Care

Rated 5 out of 5 stars

Best school for Bartending

Best school for Bartending. Detailed information is given in a short period of time. Humourous instructors

1 February 2024
Unprompted review
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Reply from European Bartender School

Hi Shivlal,

We're really happy to hear this wonderful feedback after you completed one of our courses! Thank you for choosing us, and cheers to your bartending journey!

EBS Care

Rated 5 out of 5 stars

Hand an amazing experience of learning the basics of bartending, flair…

Hand an amazing experience of learning the basics of bartending along with the history of various spirits and how to use flavours to compliment each spirit. The instructors are very approachable and have a good knowledge of this industry, both hands on and theory.

5 February 2024
Unprompted review
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Reply from European Bartender School

Hi Shanice,

Thank you so much for sharing your experience! It's great to hear that you had such a rewarding time learning the art of bartending with us, and we're happy to hear that you found our instructors approachable and knowledgeable. Cheers to your newfound skills!

EBS Care

Rated 1 out of 5 stars

Cancellation and no refund (2 months later)

My course was cancelled one week prior. I was supposed to receive a full refund up to 30 days after cancellation. It's now almost 2 months, and after multiple calls no one is able to update. Often I don't even receive response to e-mails, I have been sending reminders every week.

26 March 2024
Unprompted review
European Bartender School  logo

Reply from European Bartender School

Hi Klaudia,

Thank you for posting your review. We are sorry if your experience with the European Bartender School did not reach your expectations.

We would like to apologise for the cancellation of your course and the refund process. We would also like to thank you for your patience.

Regarding cancellations, as mentioned in our Terms and Conditions: even though we do our best to avoid them, when unforeseen circumstances arise, we reserve the right to cancel your course. In these cases, we offer to refund our students or replacement course.

As you decided to get a refund, we started the refund process. Our Terms and Conditions state that the reimbursement can take between 30 and 60 days to be processed. The average refund time is about 30 days but it can happen that some extra time is needed.

We always do our best to make sure that refunds are issued as soon as possible but unfortunately, it also depends on our bank's internal process. Despite our numerous attempts and daily reminders, we could not speed up the refund and we did our best to keep you updated.

We answered all the emails we received from you and after the first 30 days, we sent you weekly updates by email or by phone to make sure you were informed about it. Your refund was issued in less than 60 days.

We contacted you last month, when your refund was issued on our side, to make sure you had received it but we have not heard from you since then. As mentioned in our last email, we would also like to offer you access to our online courses as a compensation to the situation you encountered.

Once again, we would like to deeply apologise for the time needed for your refund to be processed and we will make sure this never happens again.

Feel free to get back to us (supportlistening@barschool.net) or answer our last email if you have any further questions.

Kind regards,

EBS Care

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