BaseLangReviews 

610
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent staff, praising their helpfulness, patience, and professional approach, which makes learning enjoyable and effective. The user experience is consistently described as positive, with many appreciating the platform's flexibility, ease of booking, and the ability to schedule classes at short notice, even minutes before they begin. The product, including the curriculum and variety of teachers, receives high praise for its effectiveness in improving Spanish speaking ability and confidence. However, some reviewers were not happy with the service, mentioning issues with the curriculum materials being useless or error-ridden, and occasional difficulties in finding available teachers for specific programs like DELE. A few other people also felt that some teachers were unprofessional or struggled with conversation and error correction, and there were concerns about a mandatory class recording policy that was later reversed.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising the teachers and staff as tremendous,... See more

User experience

Consumers find user experience to be positive, with many describing it as an "awesome" and "incredible"... See more

Service

Reviewers mention ambiguous feedback about service, with many praising its quality and flexibility,... See more

Product

People report positive experiences with the product, with many reviewers stating it's a game-changer for... See more

Booking process

Customers consistently note positive experiences with the booking process, praising its flexibility and ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've talked to about 8 different people from Mexico and South America to practice conversation. It's interesting hearing about their countries. I've found 2 favorites. While it's easy to schedule clas... See more

Rated 5 out of 5 stars

I've been using Baselang for two weeks and I love the flexibility. My work is quite irregular so it's hard to schedule lessons in advance. So, with Baselang I love being able to book just a few minute... See more

Rated 5 out of 5 stars

In my opinion, Baselang is one of the best platforms for learning Spanish ! There is a wide variety of content on offer and a large selection of teachers. You can take conjugation lessons, work on... See more

Rated 5 out of 5 stars

Flexible class schedule is fantastic and keeps me learning everyday. There is so much material, with the additional content for each topic, flash cards, and elective classes it’s easy to keep practici... See more


Company details

  1. Language school

Written by the company

Learn how to speak Spanish with native teachers. Get unlimited one-on-one Spanish classes for $179 a month.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

610 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(610)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Baselang is Amazing

Baselang is an amazing concept that is very well organized. I love that the website is so easy to use. It is amazing that I can book a lesson one minute before taking it. And the teachers are great.

2 August 2025
Rated 5 out of 5 stars

Transformative!

I am so glad I made the choice of signing up with BaseLang! Your customer service is top-notch! I have had mostly great experiences with all of my tutors. Overall, they are patient and give me exactly what I need as a learner.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Great teachers

Their system works very well, allowing you to schedule lessons whenever you want. You can also schedule with a favorite teacher and this allows you to learn with the same person. I have really enjoyed this experience so far - 2 months in.

4 August 2025
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, so thankful for the help of Baselang to take me from a beginner to intermediate speaker so quickly, building my confidence along the way. Baselang has accompanied me along my journey into the Spanish speaking world and now I am living in south America conversing daily with the locals. Look forward to finetuning my skills further. Thanks Baselang.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

I've been using Baselang for two years…

I've been using Baselang for two years or so. There's usually always a teacher available. I like the curriculum and how easy it is to keep track of your learning. Most of the teachers are professional and friendly. Overall, it's a way to make sure you speak Spanish frequently with a native speaker.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent for learning a new language

I've been using baselang for just over 2 weeks. I have started pretty much from scratch and have already almost finished level 1, this is all thanks to the incredible teachers I've had and the program itself. The lessons are well laid out, have loads of practice exercises and the app is easy to use.

The customer service is also really good. Can't recommend enough!

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Convenient and Thorough

The teachers are motivating and they are very flexible. The content is thorough and the nature of the one-on-one classes equips you to move quickly through the material and practice Spanish conversationally.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

One to one instruction and the chance…

One to one instruction and the chance to speak Spanish even in this irst struggling period is so important to gaining conidence that the work of the lessons is paying of.

While some of the lessons and exercises have some absurd pairings and it is difficult to get inside the logic . I find it important to push through and not get impatient with the practice each lessson offers.

15 July 2025
Rated 5 out of 5 stars

Putting Students Concerns First

I told Angelica my concerns and expectations for my future instruction. I shared my desire to improve in key areas. She immediately devised a lesson to address these concerns that was instructive, helpful and targeted to my needs. She is very helpful and professional and I look forward to progressing under her direction.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

Fabulous experience - zoom with teachers! Go at your pace through the curriculum, relaxed fun conversation as you like as well. Teachers are friendly, positive and enthusiastic. Jump starting my rusty Spanish skills after just a few weeks.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Finally someone got it right with language learning.

Finally someone got it right. The big thing we need is be able to speak naturally not only lesson you have that option with baselang. There are different payment options for every budget (I am a single mom so that helps). You can use the lesson plan or freestyle (solo conversations of your choice) Variety of teachers all nice so far. Big thanks to Juan E. he is a great teacher. I love learning about diff. cultures.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Two really helpful teachers!

The first teacher this evening talked at a faster pace than I had hoped for, but I began to realize that I could understand most of what he was saying and came to appreciate his faster pace. The second teacher was the first BaseLang teacher I have ever had who understood what I needed. He slowed down his speaking enough that it made me work some, but gave me the thrill of being in a Spanish conversation! I enjoyed my hour of BaseLang and look forward to many more hours of it with these two teachers.

1 July 2025
Rated 3 out of 5 stars

Beginner Bootcamp excellent – Intermediate fell short

I took the Beginner Bootcamp at Baselang (intensive format with 4 hours per day) and was absolutely thrilled. It was well-structured, motivating and I made clear and fast progress — exactly what you would want from an immersive language program.

That’s why I enrolled in the Intermediate Bootcamp afterwards, but unfortunately, it was a disappointing experience. While the teachers were kind and capable of explaining grammar, there was little to no preparation, no personalized structure and I was often left to suggest topics or activities myself. Videos and texts were usually selected during the lesson, not before. My specific weak points were not systematically addressed. Furthermore, there was also a lack of positive feedback — I rarely received confirmation when I used grammar correctly, which left me unsure whether I was actually improving or not.

For more advanced learners (B1 or above), what’s really needed is a teacher who comes prepared, identifies areas for improvement, and actively guides the student. That didn’t happen here. As a result, my motivation — which had been very high — dropped significantly.

Bottom line:
The Beginner Bootcamp is excellent and highly recommended.
The Intermediate Bootcamp lacks structure and personalization and is not suitable for advanced learners. At that point, you’d be better off finding a dedicated private teacher who can prepare lessons and support your individual learning goals.

25 June 2025
Unprompted review

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