Its a great gym,I normal y go to the one in Lagoh its always clean,has good space and Andrea one of the staff that woks there its so sweet and always makes sure everything is ok,Génesis its other mem... See more
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I’ve been going to the new Basic-Fit in Jerez (Calle de las Ciencias 14, right next to McDonald’s) and I’ve had a really positive experience so far. The gym is very clean and feels like a bra... See more
Basic Fit website only allows you to join a Netherlands club. Despite there being clubs in France it would not recognise any clubs existed in France. Had to go on a long complicated Chat Bot exercise... See more
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As someone who spends a lot of time lifting and focusing on fitness, I really appreciate the setup and atmosphere at Basic Fit Tarbes. The equipment is solid and the gym is well-maintained. However, w... See more
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Company details
About Basic-Fit
Written by the company
At Basic-Fit, we believe everyone deserves to be fit and feel great. That’s why we make fitness accessible to everyone through our low-cost, high-value solutions, built on smart, scalable technology – so you can work out the way you want. We’re on a mission to help you build fitness habits you’ll love and stick with.
Start making fitness your basic and…
Become a memberContact info
Netherlands
- www.basic-fit.com
4.2
Great
97K reviews
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Robbers
After I cancelled my subscription and removed my direct debit, they still kept counting me as a member — even though I wasn’t even in Spain during that period! Now they’re demanding payment for three months when I was living in Berlin. Madness!
31 August 2025
Unprompted review
Reply from Basic-Fit
Hi,
Thank you for your review. We can imagine that this is an unpleasant situation. We would therefore like to look into your case. Can you send us a message via our socials so that we can look together for a possible solution.
Kind regards,
Basic-Fit Team Social
Straight forward. Easy Flow
Straight forward and easy flow from gathering data to payment.
24 March 2026
It is simply not working
It is simply not working. I have been trying for a while now. It seems like nothing works in France.
23 March 2026
Reply from Basic-Fit
Hallo ,
Thanks for the feedback.
I have had a look and i see in our records that when you registered you received emails including your contract, how to log in with all the instructions etc & your new membership is all good to go.
If you are facing issues, please know that we are glad to assist you. You can always contact us directly if you have further questions.💪
^Team Basic-Fit 🧡
Signing up for a basic fit membership…
Signing up for a basic fit membership is easy through their website, now the hard part is to turn up at the gym.
23 March 2026
Very good place for all your fitness…
Very good place for all your fitness need. Its really busy, because there is big demand. Anyway best equipment, nice service for a good price.
19 July 2025
To complicated.
To complicated.
The Club ist closed in the opening day till 11am. I've gotten no message about it.However, I receive a ton of spam from the club every day but not a single important message.
20 March 2026
Reply from Basic-Fit
Hallo Denys,
Thanks for the feedback.
I have had a look and i see in our records that days prior to the opening date of the new location. You got 3 emails with all the instructions & your new membership is all good to go.
You can always contact us directly if you have further questions.💪
^Team Basic-Fit 🧡
I would like to register me and my…
I would like to register me and my partner at once considering a referral or other type of bonus.
But overall process, conditions, equipment is very good.
22 March 2026
Reply from Basic-Fit
Hi, 👋
Thanks for the feedback.
We normally offer a "Refer your friend" program via the app.
At the moment, we have no campaign for March but you could always find the updates via the website or app.
In the mean time incase of further questions, please let us know.😊
^Team Basic-Fit 🧡
Dear Sir/Madam,
Dear Sir/Madam,
I am writing to inform you that an error occurred during my recent subscription to the Flex plan.
My intention was to subscribe to the basic monthly Flex plan; however, I was incorrectly charged for an annual plan, which does not correspond to the option I selected.
Therefore, I request the immediate correction of my subscription to the intended plan (basic monthly Flex plan). If this is not possible, I formally request the immediate cancellation of the contract, along with a full refund of the amount charged.
Please note that I am within the 14-day withdrawal period applicable to distance contracts under European law, and I expect this matter to be handled with urgency.
I kindly ask you to confirm receipt of this request and inform me of the resolution as soon as possible.
22 March 2026
Reply from Basic-Fit
Hi,
How unfortunate to see that your experience is not positive, that’s definitely not the experience we want our members to have.
We see that you were already contacted via the mail about the membership you chose with us.
Feel free to get in touch with us directly incase of further questions.
^Team Basic-Fit 🧡
Confusing and not so user friendly registration
Registration and logging in for the first time is not user friendly at all.
22 March 2026
Reply from Basic-Fit
Hi, thanks for sharing your experience.
We always aim to make registration as easy and straightforward as possible.
If you have a specific reason or need assistance, feel free to reach out directly via email, live chat, Facebook or Instagram.
Our club colleagues are there to help with any further issues.😊
^Team Basic-Fit 💪🧡
Its soo expensive
22 March 2026
Reply from Basic-Fit
Hi Metehan, 👋
Thank you for your review.
We greatly appreciate your feedback, as it helps us improve our services. Should you have any further questions or comments in the future, please feel free to contact our customer service.
Kind regards,
Team Social Basic-Fit
Shit big big
19 March 2026
Reply from Basic-Fit
Hi Martin,👋
It is unfortunate to see your 1 star review, especially since you didn't explain why. If you had a bad experience, we would love to hear what happened so we can help you better.
You can always contact us directly if you have any questions!
Team Basic-Fit 💪
Basic-Fit au Top des attentes personnelles.
Conditions d'inscription très faciles, détail des prestations souhaitée en osmose à mes attentes, merci Basic-Fit.
21 March 2026
She was so nice ans clear am very happy
21 March 2026
Just moved here to Brussels from the…
Just moved here to Brussels from the US. I think it was very easy even having to overcome some online language barriers and bank card issues!
Looking forward to getting engaged!
Thank you!
20 March 2026
Reply from Basic-Fit
Hi! Thank you for your 4-star review. 🧡
Wish you a wonderful day.
Kind regards,
Team social Basic-Fit
Acceuil très sympa au Basic-fit Chambly…
Acceuil très sympa au Basic-fit Chambly lors de l'inscription à ce jour, le Personnel au top! explications et informations claires, j'en suis ravi! Merci Basic-fit Chambly 😊
20 March 2026
Reply from Basic-Fit
Bonjour,
Nous vous remercions pour votre commentaire positif sur notre équipe. Nous sommes heureux de savoir que vous êtes entre de bonnes mains en club !
À très vite dans nos clubs 💪
L’équipe Webcare Basic-Fit 🧡
Charlie était au top 👌
20 March 2026
Reply from Basic-Fit
Bonjour,
Nous vous remercions pour votre commentaire positif sur notre équipe. Nous sommes heureux de savoir que vous êtes entre de bonnes mains en club !
À très vite dans nos clubs 💪
L’équipe Webcare Basic-Fit 🧡
It was pretty simple and intuitive to…
It was pretty simple and intuitive to log in app an make an account
19 March 2026
Reply from Basic-Fit
That is fantastic to hear! We aim to make the digital experience as simple and intuitive as possible, so you can spend less time setting up your account and more time focusing on your workouts.
We are glad you found the login and registration process smooth. We continue to work on our app to ensure that every step of your fitness journey—from the first click to the final rep—is just as straightforward.
Welcome to the community!
Best regards,
Your Basic-Fit Team
The worst Gym you could go
They are all lies,
At first they said you have 5 free week for your new subscription and the employees in the gym said I can cancel anytime without charges, but when the time comes you can't cancel, they say you have to pay the membership to the end monthly, but at the beginning I had 14 days to freely cancel or change my subscription which I changed it in that 14 days and then my 5 free weeks were gone WITHOUT ANY NOTICE WHILE CHANGING because I changed, I contacted and the worst costumer service I have ever seen said no it is a new contract and we cannot give you 5 weeks and we cannot do anything, And if I. cancel I have to pay till the end, also they never let me talk to somebody at least on the phone and also their live chat costumer service only wants to close the chat and end the conversation. If I was not a student and had enough financial assets I would definitely sue them. In every country and service there are benefits for the students where basic fit only wants to grab your money that you save day by day instead of supporting you to train and have a healthy life along your studies
1 October 2025
Unprompted review
Reply from Basic-Fit
Hello,
We are sorry to hear about your experience and the frustration caused by the misunderstanding regarding your promotion and cancellation terms.
Please note that all conditions regarding our promotions, including the 5 free weeks, as well as the terms for cancellation and contract changes, are clearly outlined in the Terms and Conditions signed at the time of subscription. When a membership is modified within the 14-day cooling-off period, it often results in a new contract agreement, which may void previous promotional offers depending on the specific terms of the new plan.
Our records indicate that the commitment period and the loss of the promotion upon changing your plan were processed according to these established policies. We understand this is not the answer you were hoping for, but our Customer Service team must adhere to the contractual agreements in place for all members.
Best regards,
Your Basic-Fit Team
Reply from Basic-Fit
That is exactly what we strive for! We are thrilled to hear that your experience with our services has been smooth and straightforward.
Our goal is to make fitness accessible and hassle-free for everyone, so it's great to know we are hitting the mark. We hope this ease of use helps you stay focused on what really matters: your training and your goals.
Welcome to the community!
Best regards,
Your Basic-Fit Team
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