Basic-Fit Reviews 96,511

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Its a great gym,I normal y go to the one in Lagoh its always clean,has good space and Andrea one of the staff that woks there its so sweet and always makes sure everything is ok,Génesis its other mem... See more

Company replied

Rated 5 out of 5 stars

I’ve been going to the new Basic-Fit in Jerez (Calle de las Ciencias 14, right next to McDonald’s) and I’ve had a really positive experience so far. The gym is very clean and feels like a bra... See more

Rated 1 out of 5 stars

Basic Fit website only allows you to join a Netherlands club. Despite there being clubs in France it would not recognise any clubs existed in France. Had to go on a long complicated Chat Bot exercise... See more

Company replied

Rated 5 out of 5 stars

As someone who spends a lot of time lifting and focusing on fitness, I really appreciate the setup and atmosphere at Basic Fit Tarbes. The equipment is solid and the gym is well-maintained. However, w... See more

Company replied

Company details

  1. Fitness centre
  2. Faculty of Sports

About Basic-Fit

Written by the company

Basic-Fit Image

At Basic-Fit, we believe everyone deserves to be fit and feel great. That’s why we make fitness accessible to everyone through our low-cost, high-value solutions, built on smart, scalable technology – so you can work out the way you want. We’re on a mission to help you build fitness habits you’ll love and stick with.

Start making fitness your basic and…

Become a member

Contact info

4.2

Great

TrustScore 4 out of 5

97K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

toppunten van incompetentie

In my entire life, I've never seen such incompetence, lack of professionalism, hypocrisy, and impertinence. After paying on "this company's" website, I quickly received an email with a satisfaction survey regarding their services. Several hours later, I received an email with a link to change/activate my password. The link redirects me to a site where I need to provide my email address to receive another link to change my password. And so it goes. The money is gone from my account, but I have no access to the gym.

20 April 2026
Basic-Fit logo

Reply from Basic-Fit

Hi Paul! 😊

We are sorry to read that you experienced problems creating an account in the My Basic-Fit app and consequently did not have access to the location. 📱🏢

I would like to address this complaint with you personally, so I have sent you an email.

If you have any questions, please feel free to reply to the email. ✨🧡

With sporting regards,
Webcare Team Basic-Fit

Rated 3 out of 5 stars

Basic-Fit

Basic-Fit IJmuiden is a pretty solid gym overall. It’s a good size, lot of machines, so you’ve got enough options for whatever you wanna train. After the renovation it’s definitely bigger, which is nice, but it doesn’t really feel more organized — if anything the layout could still be better.

The massage chairs and the bodyweight area (push-ups, sit-ups, pull-ups) feel kinda randomly placed, could be set up way more practical.

Biggest issue tho is people hogging equipment, especially bench press and cable machines. During busy hours it gets annoying just waiting while someone camps there forever.

Would be nice if they actually enforced some basic rules or did something about that, because it slows everything down. Maybe even add a few more benches or cables.

Also it’s kinda pricey for what you get. Student discounts would help a lot, and the cancellation options could be more flexible too, right now it feels a bit locked in.

Overall still a good gym, just needs better organization, pricing, and less people hogging stuff.

28 September 2025
Basic-Fit logo

Reply from Basic-Fit

Hi Nice! 😊

We are sorry to read that you feel there are too few cable stations and bench press machines available and that everything is not set up efficiently. We understand that this can be frustrating, especially when you want to train efficiently. 💪

Our layout and the number of available weights are tailored to the size of the club so that we utilize the space as optimally as possible for all our members. 🏋️‍♂️

We greatly appreciate your feedback and will take it into account in our evaluations. ✨🧡

With sporting regards,
Rosa, social team Basic-Fit

Rated 4 out of 5 stars

Definitely recommend

Really good gym, one of the best. Available in 3 european countries, prices are fair, and everything is clean with all the equipment you need.
It does get pretty crowded, and there’s not always staff around. But overall it still feels safe and very well run. Recommend.

17 January 2026
Rated 1 out of 5 stars

Probably selling your data to brokers

You need my name, address, birthday, age, bank details, phone number, email,...
Jesus christ, I'm going to lift weights, not buy a house.
And then you have a data breach of all those details. Amazing...

21 April 2026
Basic-Fit logo

Reply from Basic-Fit

Hello,

Thank you for your message. We understand your concerns regarding the information requested during registration.

This information is necessary for the creation and management of your membership, particularly for administrative, contractual, and security purposes. We place great importance on protecting our members' personal data and implement strict measures to ensure its confidentiality and security.

Thank you again for your feedback, which helps us better understand our members’ expectations.

See you soon in our clubs 💪
Webcare Team Basic-Fit 🧡

Rated 5 out of 5 stars

Very easy

Very easy, staff friendly but a little short staffed and had to leave and return many times while helping me

13 April 2026
Rated 5 out of 5 stars

I started my Basic‑Fit membership in…

I started my Basic‑Fit membership in Barcelona, and since my subscription works all over Europe, I also use it regularly in Toulouse. Honestly, it’s been perfect for my lifestyle.
The gyms are clean, well equipped, and consistent no matter the city. I really appreciate knowing exactly what to expect whenever I walk into a Basic‑Fit, whether I’m traveling or staying local. The flexibility, accessibility, and overall value make it extremely convenient.
For me, everything just works smoothly, and that’s exactly what I look for in a gym membership. Highly recommended.

3 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look